Chapter 02: Quiz
Which of the following skill descriptions would be more important for hiring in the service sector compared to the manufacturing sector?
ability to effectively interface with varied customers
Which of the following is NOT one of the four basic reasons for the rise in the volume of international business?
A. (the ease with which companies can obtain financing) b. a need to control labor costs by moving operations overseas c. a desire to keep pace with competitors gaining market share d. advances in communication and transportation technologies
Robert owns a manufacturing business and tends to hire young men because he believes they're better able to manage the equipment and tend to understand the technology better. How is his attitude a barrier to inclusion?
It represents a stereotyped belief.
Charles Schwab believes that client relations are a key to its success. If Kim, one of their investment specialists, doesn't believe that her psychological contract with Schwab is equitable, what might be the results?
Kim might ask for a pay raise.
Which of the following allows monetary damages in cases of intentional employment discrimination?
The Civil Rights Act of 1991
The knowledge workers you've hired over the past three to five years have added value to your company because of what they know. However, they present special challenges. Which of the following statements is true for you as an employer?
You need to allow these staff members to work autonomously and recognize that they measure their performance in comparison to others in their profession.
Marta is a civil engineer working on a water development project. Based on the concept of power distance, where is she most likely to live if she is inclined to make independent decisions in order to finish a project successfully?
a. United States b. Mexico c. Venezuela d. (Israel)
Title VII prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT one of them?
a. race b. (age) c. national origin d. religion
Derek serves on the board of directors for a furniture company. He is also the CEO of a timber company attempting to secure a contract with the furniture company. What situation does this example represent?
conflict of interest
Which term describes a business that is living and working together for the common good and valuing human dignity?
corporate social responsibility
Given current demographic trends, which of the following is NOT a strategy companies would use to gain a competitive advantage through promoting diversity?
encourage older workers to retire
Which of the following was a primary cause of the decline of the manufacturing sector in the United States during the 1970s?
foreign competition
Laila's small company refashions discarded dolls and other toys into utensils and decorative items. Which of the following is the most apt label for her organization?
manufacturer
What type of policy explains what data the company will collect about its customers, how that data will be used, and how customers can opt out of having their information collected and/or shared?
privacy
In collectivist cultures, which of the following factors typically takes precedence over specific tasks or responsibilities?
relationships
Which term refers to similarities and differences among people, including those such as race, age, ethnicity, physical abilities and characteristics, and gender?
surface-level diversity
Which term refers to a group of employees who have a contractual arrangement with an organization that is different from that of another group, despite doing virtually identical work?
tiered workers
Assume a team is comprised of a marketing professional, a materials specialist, a manufacturing floor manager, a product safety advisor, an advertising department head, and a legal expert. What type of diversity is represented by this group?
variety diversity
