Chapter 05: Assignment

When closing a presentation, presenters should: a. tell the audience a new key point about the subject of the presentation. b. circle back to their introduction. c. ask engaging questions. d. give specific examples and vivid comparisons.

b. circle back to their introduction.

Humor in a business presentation: a. gives the speaker extra time to recollect any missed points. b. should be double-checked for appropriateness before usage. c. is best done at the expense of a member of the audience. d. is essential for the audience to warm up to the presentation.

b. should be double-checked for appropriateness before usage.

Which of the following communication channels has the highest channel richness? a. A face-to-face meeting b. A telephone conversation c. An email d. Texting

a. A face-to-face meeting

Which of the following communication channels has the lowest channel richness? a. Email b. Face-to-face meeting c. Videoconferencing d. In-person presentation

a. Email

In the context of creating and delivering successful verbal presentations, which of the following is a key benefit of using Google Presentations? a. It can be accessed from any device with a web connection. b. The user's information is kept safe from hackers. c. The user's work is not lost even if Google disables his or her account. d. It can be accessed even if internet connectivity is lost temporarily.

a. It can be accessed from any device with a web connection.

In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery? a. It is characterized by the use of natural gestures. b. It cannot be achieved through deliberate practice. c. It relies exclusively on captivating verbal content. d. It requires word for word memorization of the material.

a. It is characterized by the use of natural gestures.

Rubina is the director of procurement at Baines Corporation. She plans to send a memo to the employees in her department outlining some changes in the company's personnel policies. She believes that most of the employees will view the changes favorably. Therefore, Rubina is most likely to: a. describe the bottom line of the policy changes at the beginning of the memo. b. include an apology at the end of the memo stating the inconveniences that could be caused due to the new policy. c. present the rationale for the new policies at the memo's beginning. d. highlight controversial issues, which could arise after the new policies have been implemented, in the memo.

a. describe the bottom line of the policy changes at the beginning of the memo.

In the context of nonverbal communication involving a listener and a speaker, active listening occurs when: a. the listener focuses his or her complete attention on the speaker. b. there are no cues from the speaker for the listener to discern. c. the listener believes that he or she already knows what the speaker is trying to say. d. there is a heated exchange between the listener and the speaker.

a. the listener focuses his or her complete attention on the speaker.

A speaker experiencing nervousness before a presentation must: a. visualize success. b. avoid taking short pauses. c. avoid imagining speaking to friendly faces in the audience. d. read out the presentation verbatim.

a. visualize success.

Marianne, who is attending a seminar, is attentively listening to all the speakers. However, she is distracted by one particular speaker's exaggerated gestures. Which of the following forms of communication barriers is Marianne experiencing in this scenario? a. An organizational barrier b. A body language barrier c. A physical barrier d. A perceptual barrier

b. A body language barrier

In the context of writing high-impact messages, which of the following is appropriate for a business message? a. A message that minimizes the use of personal pronouns b. A message that reads like a natural conversation c. A message that contains sentences written in passive voice d. A message that uses ample technical jargon

b. A message that reads like a natural conversation

Which of the following statements is true of communication channels? a. They are considered to have high channel richness when people send text messages with as few words as possible. b. They differ from one another in terms of how much information they communicate to the recipient. c. They refer to obstacles during communication that distract the audience, preventing them from absorbing the content of the message. d. Email and voice mail are examples of communication channels that have high channel richness.

b. They differ from one another in terms of how much information they communicate to the recipient.

MalChop Inc., an air transport service company, announced that its new project would be delayed due to technical problems at various critical points of the project. Daren, the project manager, plans to send a detailed memo to all the members working on the project outlining how to correct each technical issue. In this scenario, Daren can ensure the effective communication of the memo's key points by: a. using at least two pages to convey the message. b. using headings. c. avoiding the use of bulleted lists. d. avoiding the usage of block paragraphs.

b. using headings.

In the context of communication barriers, which of the following scenarios demonstrates the existence of a language barrier? a. Conference participants sitting in such a manner that they can directly face the speaker b. Participants at a meeting maintaining sustained eye contact with the speaker c. A finance manager using financial terms while addressing listeners belonging to an editorial department d. A speaker at a meeting asking for the audience's feedback at regular intervals

c. A finance manager using financial terms while addressing listeners belonging to an editorial department

In the context of communication channels, which of the following is a difference between an in-person presentation and a face-to-face meeting? a. In in-person presentations, you can expect to receive feedback from the audience, whereas in face-to-face meetings, the audience's feedback is delayed indefinitely. b. An in-person presentation has very high channel richness, whereas a face-to-face meeting has very low channel richness. c. An in-person presentation is used when the need is to reach a large audience with an important message, whereas a face-to-face meeting is used when a message is personal, emotional, complex, or high-priority. d. In an in-person presentation, the audience learns nothing beyond your words themselves, whereas in a face-to-face meeting, the audience has the benefit of hearing your tone and observing how it changes during a conversation.

c. An in-person presentation is used when the need is to reach a large audience with an important message, whereas a face-to-face meeting is used when a message is personal, emotional, complex, or high-priority.

In the context of picking the right words when communicating with your audience, which of the following should be practiced to make communication more effective? a. Being as elaborate as possible b. Avoiding speaking in active voice c. Avoiding bias d. Staying away from analyzing your audience

c. Avoiding bias

In the context of writing high-impact business messages, using which of the following in your message will guide your reader most easily through your writing? a. Footnotes b. Flowcharts c. Bulleted lists d. Narrative paragraphs

c. Bulleted lists

The official company policy of NathWorthone Inc., a weapon manufacturing company, discourages interaction between supervisors and subordinates. Which of the following communication barriers is exemplified by NathWorthone's policy in this scenario? a. The perceptual barrier b. The physical barrier c. The organizational barrier d. The body language barrier

c. The organizational barrier

In the context of business communication, which of the following statements is true of active voice usage in sentences? a. Only transitive verbs are used in active voice. b. Only intransitive verbs are used in active voice. c. The subject performs the action expressed by the verb in active voice. d. The object performs the action expressed by the verb in active voice.

c. The subject performs the action expressed by the verb in active voice.

Lara is giving her first presentation at a seminar on corporate social responsibility. Although she is nervous, she wants to try her best to grab the audience's attention. To achieve this, when opening the presentation, Lara should start with: a. a summarized form of her presentation. b. a heavily animated slide. c. a compelling story. d. the bottom line immediately.

c. a compelling story.

Great communication skills are most likely to: a. indicate defensiveness. b. alienate your audience. c. boost your chance for success. d. indicate arbitrariness.

c. boost your chance for success.

The goal of nonverbal communication should be to: a. encourage interpretation and guesswork. b. discourage active listening. c. reinforce the meaning of a message. d. indicate defensiveness.

c. reinforce the meaning of a message.

To establish agreement in your sentences without creating gender bias during business communication, it is advisable to convert sentences to _____. a. active voice b. passive voice c. their plural form d. their singular form

c. their plural form

In the context of the various communication channels, which of the following statements is true of a telephone conversation? a. It exhibits very high channel richness and transmits ample nonverbal cues. b. It has extremely low channel richness when conveying non-personal and formal content. c. It is used when a sender wishes to see the facial expressions of the recipient. d. It is used when there is a need for spontaneous dialogue with the recipient.

d. It is used when there is a need for spontaneous dialogue with the recipient.

Which of the following is a good tip to follow when writing emails? a. Preferably have attachments with every message. b. Use colloquial language. c. Write a lengthy subject line that summarizes the intent of the message. d. Keep the message short.

d. Keep the message short.