Chapter 1

Output:

transfers data to the people who will use it or to the activities for which it will be used

Which of the following may lead to competitive advantage?

(All) New products, services, and business models; charging less for superior products; Responding to customers in real time

Approximately how many Americans access the internet using a smartphone or tablet?

194 million

The Toxic Substance Control Act requires firms to retain records of employee exposure to toxic chemicals:

30 Years

In 2017, what percent of the U.S. economy resulted from foreign trade?

30%

How many service jobs move offshore to lower-wage countries in a typical year?

300,000

How much did American businesses spend on information systems hardware, software, and telecommunications equipment in 2017?

About $1 trillion

Approximately how much revenue was generated by e-commerce in 2017?

About $700 billion

The fundamental set of assumptions, values, and ways of doing things that have been accepted by most of a company's members is call its

Culture

Which of the following is an example of a social complementary asset?*

Technology and service firms in adjacent markets

Which of the following is an example of a business using information systems to improve customer and supplier intimacy?

The Mandarin Oriental's use of computers to keep track of guest preferences

Maintaining the organization's financial records is a central purpose of which main business function?

Finance and accounting

Which of the following is not one of the current changes taking place in information systems technology?

Growth in the PC platform

Which main business function is responsible for maintaining employee records?

Human resources

Networking and telecommunications strategies, along with computer hardware, software, data management technology, and the people required to run and manage them, constitute an organization's. . .

IT infrastructure

Which of the following is not one of the six strategic business objectives of information systems?

Improved community relations

Which of the following statements is not true?

In 2017, American businesses spent $500 billion on business and management consulting and information technology services.

Data collected at checkout counters in a grocery store is an example of:

Input

The three activities in an information system that produce the information organization use to control operations are:

Input, processing, and output

Which of the following statements best describes organizational culture?

It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization.

Personnel who design new products or services for a firm belong to which level of a business hierarchy?

Knowledge workers

Which of the following deals with behavioral issues as well as technical issues surrounding the development, use, and impact of information systems used by managers and employees in the firm?

Management Information Systems

Which field of study focuses on both a behavioral and technical understanding of information systems?

Management Information Systems (MIS)

Which of the following is a service provided by the Internet that uses universally accepted standards for storing, retrieving, formatting, and displaying information in a page format?

The World Wide Web

A corporation that funds an employee training program to build computer skills could be seen as investing in which main category of complementary assets?

Managerial

Verizon's use of a web-based digital dashboard to provide managers with real-time information enabled it to improve which of the following?

Managerial decision making

The total number of food items with storage temperature problems is an example of which of the following?

Meaningful information

Which of the following statements is not true?

Most PCs manufactured in China use microprocessor chips manufactured in Korea

Which of the following is an example of raw data from an automobile manufacturer?

One Subaru Outback sold July 27, 2017 in Mohegan Lake, New York for $24,000

Walmart exemplifies the power of information systems coupled with state of the art business practices and supportive management to achieve which of the following?

Operational efficiency

To make sure they stock clothes that their customers will purchase, a department store implements a new application that analyzes spending levels at their stores and cross-references this data to popular clothing styles. Which of the following business objectives is this information intended to support?

Operational excellence

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business?

Operational management

Which of the following disciplines focuses on the mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control?

Operations research

Disciplines that contribute to the technical approach to information systems include:

Operations research, management science, and computer science

Converting raw data into a more meaningful form is called:

Processing

Which of the following would be used as an input for an information system?

Product ID and price

Which of the following roles in a firm would be least affected by using mobile devices to access firm information systems?

Production Workers

Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case?

Reduced delays in document management

All of the following are examples of environmental actors in an information system except:

Sales Force

In a hierarchical organization, the upper level consists of:

Senior management

The three principal levels within a business organization hierarchy are:

Senior management, middle management, operational management

Data management technology consists of which of the following?

Software governing the organization of data on physical storage media

A firm that invests in an information system because it is a necessity of doing business does so because it is seeking to achieve which of the following business objectives?

Survival

A firm that must invest in new information systems capabilities in order to comply with federal legislation is investing to achieve which business objective?

Survival

Thomas Friedman's description of the world as "flat" refers to:

The flattening of economic and cultural advantages of developed countries

Which of the following is a global network that uses universal standards to connect millions of different networks around the world?

The internet

Which of the following constitutes an organizational element in the UPS tracking system described in the chapter?

The specification of procedures for identifying packages with sender and recipient information

Which of the following statements about digital firms is not true?

Today, most firms are digital.

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter?

Using information to creating plans to deal with competitors

Psychologists study information systems with an eye to understanding:

how human decision makers perceive and use formal information.

Sociologists study information systems with an eye to understanding:

how systems affect individuals, groups, and organizations.

All of the following describe the effects of globalization except:

increases in transaction costs

In ____, raw data is systematically acquired and transformed during various stages that add value to that information:

An information value chain

Which of the following is an example of a business using information systems to create a new product?*

Apple's creation of the iPod

Which of the following is not one of the IT innovations changing the world of business today?

Business Intelligence

Which of the following would not be a complementary asset for a solar panel manufacturer?

Centralized hierarchical decision making

Which of the following is an example of an organizational complementary asset?

Choosing the appropriate business model

All of the following are new technology-related trends in MIS except:

Co-creation of business value

The Mandarin Oriental's use of computer systems to keep track of guests' preferences is an example of which of the following?

Customer intimacy