Chapter 1-5
Behavioral
Researchers who focus on people to determine the best way to manage in all organizations.
four components of systems process
inputs transformation outputs feedback
Planning dimensions
management level, type of plan, scope, time, repetitiveness
shareholders labor force competitors
what are three relevant stakeholders
prospecting
when a company calls for aggressively offering new products and services and/or enters new markets in pursuit of opportunities. Adaptive strategy
International company
Based primarily in one country but transacts business in other countries
Successful manager qualities
Integrity, industriousness, people skills
implementing and controlling strategies
The final stage of the strategic planning process involves ______.
Franchising
The franchisor license entire business to the franchisee for a fee and royalties
B corps
This kind of business uses the power of business to solve social and environmental problems.
prospecting
Tina owns a small jewelry company. Lately, her company has started growing fast and entering new markets globally. Tina's company is using this adaptive strategy.
reflexive
Whenever Robert has to make a new decision, he is quick about it and doesn't give it too much thought. This causes him some trouble. Robert uses the ______ decision style.
theory X managers
Which kind of managers assumes that people dislike work and that employees will perform at high levels only if managers plan, organize, and closely direct and control their work?
Decision making conditions
certainty, risk, uncertainty
Contingency theorists
focus on determining the best management approach for a given situation.
external factors (task factors first 5) (general factors last 4)
customers, competition, suppliers, labor force, shareholders, technology, the economy, governments, society
Sociotechnical Theorists
focus on integrating people and technology
situation analysis
focuses on those features in a company's environment that directly affects its options and opportunities
Types of managers
general, functional, and project
management skills (effective good manager)
technical, interpersonal, and decision-making skills.
management science theory
which theory integrates mathematics into decision making?
a decision tree
A graphic decision-making tool used to evaluate decisions containing a series of steps is known as ______.
Strategic alliance
An agreement to share resources that does not involve creating a new company
for a multinational corporation in a country other than his or her home country
An expatriate scientist is one who works ______.
forward integration
An ice cream company buys a shop where they are going to sell their ice cream rather than having all their ice cream sold in grocery stores. This is an example of ______.
staying within the budget when appropriate and changing it when necessary
An important part of controlling is ______.
conceptual skills
An integrative approach to management stresses which skill to better understand how an organization's subsystems interrelate?
sociotechnical theory
Managers interested in figuring out how to help people learn to use new technology might be interested in which theory?
entrepreneur, disturbance handler, resource allocator, and negotiator
Managers use their conceptual decision-making management skills when they play decisional roles such as
monitor, disseminator, and spokesperson
Managers use their interpersonal skills when they play informational roles such as
queuing theory
Mark is the teller manager at a local bank. He is responsible for scheduling employees. At times, employees hang around with no customers to wait on; at other times, they have long waiting lines. Select the appropriate quantitative method to use.
Three stages in creative process
Preparation, incubation and illumination (after generating alternative, take a break sleep on it), evaluation (use devil advocate approach)
Strategic planning
Process of developing a mission and long range objectives and determining in advance how they will be accomplished
Consensus mapping
Process of developing group agreement on a solution to a problem
Nominal grouping
Process of generating and evaluating alternative using structured voting method 6 steps- listing, Recording, clarification, Ranking, discussion, vote
reflective
Procrastination, loss of opportunity, and wasting time and resources are negatives associated with ______ decision making.
routine and repetitive
Programmed decisions can be described as ______.
Bounded rational (satisficing) decisions
Rather fast than thorough. prefer to quickly choose the option that fills the minimum criteria
global village
Refers to companies conducting business worldwide without boundaries
subsidiary
The company owned and controlled by another company making up a combined company called the holding company or parent company
benevolent CSR
The company you work for gives 5% of their profits to a local college. This is an example of ______.
assertiveness
The degree to which members of a country are aggressive and competitive, with a focus on achievement and material possessions, represents which of Hofstede's dimensions of national culture?
Nominal grouping
Useful in situations where a group may be affected by domination, goal displacement, conformity, and groupthink
ethnocentrism
We tend to view the world from our own self-focused view. This idea describes ______.
3 levels of management
top (president), middle (marketing manager), first line (sales supervisor)
capital budgeting
your neighbor has a construction business mainly focused on building decks. To carry all the equipment, he needs a truck. His truck has been having some issues and he needs to make a decision whether to buy a new truck or repair the existing one. Select the appropriate quantitative method to use in making this decision.
mission
A college states that they unite excellence in teaching, scholarship, civic engagement, and stewardship to create a student-centered learning community. This reflects their ______.
Contract manufacturing
A company has a foreign firm manufacture the products that sells as its own
Management contracting
A company provides management services for a foreign firm
equalizes standard of living
All of the following are arguments AGAINST free trade EXCEPT ______.
SWOT analysis
A determination of an organization's internal environmental strengths and weaknesses and external environmental opportunities and threats
a problem
A discrepancy between what you want to have happen and what is actually happening is called ______.
Generate possible alternatives for solving the problem or exploiting the opportunity.
A manager is determining what kind of new printers he will purchase for his staff. He has made a list of 10 different printers that are within budget. Which step of the decision-making process is being reflected?
systems process
A restaurant's transformation process of various inputs (lettuce, tomatoes, pasta, etc.) into delicious meals enjoyed by customers refers to which internal environmental factor?
related concentric diversification
A sports shoe company expanding their line to include sports clothing is an example of ______.
license
A sports team allows a clothing company to use its brand name on their shirts for a fee. The company is engaged in ______ agreement.
Synetics
A technique focused on generating novel ideas rather than a large quantity of ideas
true
A triple bottom line measures profits, CSR, and environmental impact.
true
A weak dollar gives Americans traveling to other countries less buying power but creates opportunities for American global businesses.
performance orientation versus humane orientation
According to Hofstede, there are five dimensions of difference between national cultures. Which of the following is NOT one of the dimensions Hofstede studied?
Big data
Analysis for large amounts of quantified facts to aid in maximizing decision making. Tracking info and selling it to other companies. It can reveal patterns and opportunities that 99% of businesspeople would miss
a focus strategy
Asics successfully competes with much larger Nike and Adidas by concentrating on the running shoe market. What kind of strategy does this represent?
evidence-based management
Asking, acquiring, appraising, aggregating, applying, and assessing—the six A's—are associated with which theory of management?
escalation of commitment
At around 6 p.m., Joe, who manages the Spaghetti Restaurant, decided that it was a slow night and he sent home two of his waiters. At 6:30 p.m., the restaurant becomes very busy and the other employees are frustrated because orders are behind. However, Joe tells them that sending home the two waiters was the right decision and that the reason orders are behind is because they are distracted. This reflects ______.
prospecting; analyzing
Burger King's successful Angus Burgers pushed McDonald's to come out with a new Angus Burger in order to compete. Burger King is using the ______ strategy, while McDonald's is using the ______ strategy.
Boston Consulting Group's growth-share matrix
Cash cows, question marks, stars, and dogs are all part of a ______
concentration
Coca-Cola expanding its line so that it sells several different types of Diet Coke is an example of which of the following?
Stakeholders
Competitor, labor force, shareholders Companies in other industries are not stakeholders
domestic business
Conduct business in only one country
Strategic and operational types of plans
Corporate, business(strategic), functional(operational)
Reflexive decision makers
Decisive, don't procrastinate. Making quick decisions can lead to waste/duplication
Quota
Decrease supply of products, which results in higher prices of the imported products
Transnational company
Eliminates artificial geographical barriers without having a real single national headquarters
research-backed best practices
Evidence-based management replaces hunches and guesswork with which of the following?
Must criteria for an effective objective
Expresses specific/measurable result Sets date for achieving that result Should have single result
Global sourcing
Firing others outside the firm to perform work worldwide
Situation analysis
Focuses on those features in a companies environment that most directly affect its options and opportunities
diversity
Following all Equal Employment Opportunity laws, treating group differences as important but not special, and tailoring opportunities to individuals, not groups, are all ways to promote ______.
the decision-making model
For non-programmed decisions, the decision maker should use ______
setting objectives and criteria
George is collecting information about the features needed for the new printers that he is buying for the department. Which stage of the decision-making process is he carrying out?
growth
Google is implementing an aggressive strategy as it bids to be everything to everyone with its growing number of services and, more recently, products including cell phones and laptops. This is an example of ______.
labor force
Google, Yahoo, and Facebook want to recruit the best possible people. Not only do they offer competitive salaries but also benefits such as free meals, laundry on site, child care on site, maternity leave, and more. These companies are concerned with which external environmental factor?
Parochialism
Having a narrow focus, seeing things solely from one's own perspective
Managers resources
Human, financial, physical, and informational resources.
The British pound is stronger than the euro
If you exchange 100 euro, you will get 72 British pounds. Based on this information, which of the following statements is TRUE?
procedure
In case of emergency (e.g., fire), Crackers, Inc. has established a number of steps that are effective and will lead to the safety of the employees. Most likely this refers to a ______.
Delphi technique
Involves using a series of confidential questionnaires to refine a solution
Joint venture
Is created when two or more firms share ownership of a new company
resources
It is important to have good relationships with external stakeholders because they provide access to ______.
operational
Joe is the store manager of a coffee shop. He is forecasting annual sales to decide on the number of employees needed for the summer. This is an example of ______ planning.
stability
Joe is working for a company that wants to hold and maintain its present size and grow slowly over time. Joe's company has what type of strategy?
exporting
Joe works for a U.S. computer manufacturer that sells 25 computers a week to a retailer in France. The company Joe works for is engaged in ______.
probability theory
Joe's restaurant has been receiving an increased number of customers during the weekends and school vacations, so he is considering expanding. He is thinking about conditions of risk and using a payoff matrix to help determine whether to expand at all and what size he might expand to, if he does decide to expand. What quantitative method is Joe using?
contingency
John is a manager on a manufacturing line. He has cross-trained a few employees on all stations so that if a key employee calls in sick, another employee can fill in to do the job. John is making ______ plans.
multitask
Knowing when it is appropriate and limiting distractions and interruptions are part of deciding whether or not to ______.
glass ceiling
Lack of women in senior office in politics in the United States is an example of ______.
participative management team-based structure knowledge sharing
Learning organizations, which share knowledge through alliances with other organizations, have three common characteristics. What are they?
maximizing profits while obeying the law
Legal CSR refers to ______.
break-even analysis
Lisa just opened an indoor playground for kids. She wants to know how many kids have to visit the playground to make back her initial investment so she can start to turn a profit. Select the appropriate quantitative method to use ______.
Expatriates
Live and work outside their native country
the pain of losing outweighs the joy of winning
Loss aversion occurs when ______.
Consistent decision makers
Make decisions without rushing or wasting time. Best record for making good decisions
planning
Management level, type of plan, scope, time, and repetitiveness are five dimensions of ______.
internal
Mission Management and Culture Resources Structure Systems process
single use; standing plans
Most strategic plans are ______, whereas operational plans are more often ______.
Programmed decisions
Nonsignificant, Arise in recurring or routine situations. Shorter time to make decisions. Use decision rules or organize policies and procedure to make decisions. Individual decision making
unrelated diversification
Olive Garden decides to buy a clothing store. This is an example of
Functional strategy
Operational plan for managing one area of business
problem solving, enabling change, and continuous improvement
Organizations that embrace knowledge management and learning engage all of their workers in which of the following activities?
govt
Pharmaceutical companies cannot market new drugs without Food and Drug Administration approval. This refers to which external environmental factor?
Gen Y
Preference for informal hierarchies, teamwork with shared decisions, social media sharing, and flexible work schedules are common among members of which generation?
World trade organization
Replace GATT general agreement on tariffs and trade forum for governments to negotiate trade agreements and settle trade disputes
Classical
Researchers who focus on the job and management functions to determine the best way to manage in all organizations
Management science Theorists
Researchers who focus on the use of mathematics to aid in problem solving and decision making.
Systems theorists
Researchers who focus on viewing the organization as a whole and as the interrelationship of its parts.
strategic
Sandra is the CEO of a restaurant chain. She wants to double the size of her chain over the next five years. This is an example of ______ planning.
technical skills
Scientific management stresses efficiency through the development of what kind of skills?
management by objectives
Set individual objectives and plans Give feedback and evaluate performance Reward according to performance
management by objectives
Setting individual objectives and plans, giving feedback and evaluate performance, and rewarding according to performance are three steps of ______.
Nonprogrammed decisions
Significant, nonrecurring, nonroutine situations. Longer time to make decisions. use the decision-making model. Use group decision making
taking initiative problem solving clear communication
Soft skills are highly sought because employees at all levels must be proficient at all of the following
SMART goals
Specific, Measurable, Attainable, Realistic, Timely
competitive advantage
Specifies how an organization offers unique customer value
creativity and innovation killers
Statements like "it's impossible," "we've never done it," "it won't work," and "it costs too much" are known as ______.
competitive advantage
The ______ answers the questions, "What makes us different from and better than the competition?" and "Why should a person buy our products or services rather than those of our competitors?"
Delphi technique
The ______ involves using a series of confidential questionnaires to refine a solution.
Corporate strategy
Strategic plan for managing multiple lines of business
Business strategy
Strategic plan for managing one line of business
SWOT
Strength, Weakness, (both internal) Opportunities, Threats (both external)
true
T or F. In recent years, organizational success has been inextricably tied to the acquisition of knowledge, which has made learning and knowledge management the responsibility of all workers and organizations.
true
T or F. Stakeholders are people whose interests are affected by organizational behavior, including employees, customers, and government.
false
TF. At work, we are supposed to take a half hour break. My colleague Tom takes an hour so I am correct and ethical because I only take 45 minutes.
True
TF. Data is a tool for enhancing intuition.
true
TF. Ethnocentrism is regarding one's own ethnic group or culture as superior to others.
true
TF. Federal law prohibits discrimination against people with disabilities by treating them differently because of their disabilities.
true
TF. Jessica is getting close to retirement. She was laid off because her boss wanted to keep younger workers who are paid less. This is an example of age discrimination.
true
TF. Joe made an ethnic joke at work and everyone gave him a dirty look. He even got a verbal warning from his manager who was present at the conversation. Joe never engaged in this behavior again. This is an example of a strong culture.
false
TF. The Civil Rights Act of 1964 protects relationships and rights regarding sexual orientation.
true
TF. The GLOBE research team uses data from hundreds of organizations in more than 62 countries to identify nine dimensions in which national cultures are diverse. Some of these dimensions have the same or similar names as Hofstede's five dimensions.
true
TF. The following objective is missing a specific and measurable result: "To increase sales in 2016."
true
TF. The organization's mission is its purpose or reason for being.
False
TF. Whistle-blowing occurs when employees expose what they believe to be ethical behavior by their fellow employees.
Reflective decision makers
Takes plenty of time to make decisions, gathering considerable information, and analyzing alternatives. Doesn't make hasty decisions. May procrastinate, lose opportunities, waste valuable time/resources
Rational (maximizing) decisions
Taking time and weighing wide range of options
a mental or physical impairment that substantially limits one or more major life activities
The Americans with Disabilities Act defines disability as ______.
Direct investment
The building or buying of operating facilities in a foreign country
process innovation
The implementation of a new reservation system in a travel agency is an example of ______.
systems process
The method used to transform inputs into outputs to make and deliver products and services.
WTO
The organization that is dedicated to free global trade, settling trade disputes, negotiating agreements, and stopping unfair trade practices is ______.
Controlling
The process of monitoring progress and taking corrective action when needed to ensure that objectives are achieved.
Operational planning
The process of setting short range objectives and determining in advance how they will be accomplished
systems theory
Understanding how the parts fit together with the whole of the organization is a hallmark of which theory?
Objectives
What is to be accomplished in specific and measurable terms with a target date
stakeholder's approach
When I make a decision, I try to create win-win situations for everyone affected. This exemplifies which ethical rule?
project managers
Which level of manager coordinates employees across several functional departments?
behavior, values and beliefs, and assumptions
Which of the following are the three levels of culture?
international organization
Which of the following describes a company that is primarily based within one country but sells its products in other countries?
I was born unethical
Which of the following is NOT a common justification for our unethical behavior?
reorder of supplies from an established supplier
Which of the following is an example of a programmed decision situation?
Resoucres
Which of the following is not an external environmental factor?
accepting a possibly less-than-perfect solution
Which of the following is the best description for the word satisfice?
behavioral theory
Which theory employs Maslow's hierarchy of needs, suggesting that motivation is a big factor in performance?
contingency theory
Which thoery focuses on determining the best management approach for a given environment or management system?
all manager
Who performs the following functions: planning, organizing, leading, and controlling?
satisficing; maximizing
With ______, you stop with the first acceptable alternative; with ______, you seek to select the best possible option.
stereotyping
Women can't do as good of a job as a man, and they get emotional at work. This is an example of ______.
the college degree and five years' experience
You are the regional manager of a fast-food restaurant and need to hire a new manager for your Atlanta location. The position requires a college degree and a minimum of 5 years of experience as a manager. You would prefer someone who has managed a fast-food restaurant rather than another type of restaurant or store; however, you are willing to compromise on this. What is the " must criteria" in this case?
illumination
You have been assigned to a project. You have defined the problem by getting others' opinions, feelings, and ideas, as well as the facts. You generated alternatives. Over the weekend, while out for dinner with your friends and having casual conversation, you gain an insight into the solution. This refers to ______.
diversification
Zagat was a company with offerings related to, but different than, those offered by Google. Zagat was acquired by Google in 2011. In acquiring Zagat, Google was engaging in which of the following?
creativity
_____ is the driver that leads to innovation.
organizational culture
_____ should be how the firm achieves its mission by living its values and beliefs on a daily basis.
Symbolic leaders
______ articulate a vision for an organization and reinforce the culture through slogans, symbols, and ceremonies.
inclusion
______ is a practice of ensuring that every employee feels they belong as a valued member of the organization.
management
achieving objectives in an efficient and effective manner
3 levels of culture
behavior, values and beliefs, and assumptions
weak culture
it is very difficult to know whether I should be ethical or not all the time at work. My managers say we should be ethical, but they don't always behave ethically. This is an example of ______.
Management functions
planning, organizing, leading, controlling
3 levels of personal moral development
preconventional, conventional, postconventional
informational, decisional, interpersonal
three management role categories