Chapter 1-8 Quiz

Predictors of job performance include:

1. Perceptions of organizational justice and interpersonal relationships 2. Stress 3. Work Attitudes 4. General Mental Ability

The four steps of emotional intelligence include:

1. Relationship Management 2. Social Awareness 3. Self-Management 4, Self-Awareness

As a supervisor, you decide you need to communicate with several of your employees about below standard or unsatisfactory work. Which of the following would be the best way to send your message?

A face-to-face meeting

Attention to diversity has particularly increased in recent years because of: A: The changing demographics of working population B: Legislation C: The opportunity for use of lower cost labor in other countries D: The use of telecommunications

A: The changing demographics of working population

Which statement regarding the glass ceiling is correct? A: The glass ceiling is a transparent barrier that keeps women from rising above a certain level in organizations B: The glass ceiling is a barrier that has been traced to a lack of ability C: The glass ceiling has been recently found to apply equally to males and females D: The glass ceiling like Cinderella's glass slipper, has resulted in a temporary movement of women into political leadership positions throughout the world.

A: The glass ceiling is a transparent barrier that keeps women from rising above a certain level in organizations

Emotional intelligence refers to the... A: ability to recognize and manage emotions in oneself and in others B: dynamic process through which the emotions of one person are transferred to another either consciously or unconsciously through nonverbal channels C: discrepancy between one's felt emotion and one's expressed emotion D: ability to recognize whether a central or peripheral route to persuasion would be more useful in persuading individuals to change their attitude

A: ability to recognize and manage emotions in oneself and in others

The internal and external perspectives offer: A: alternative explanations for human behavior B: similar explanations for human behavior C: conflicting explanations for human behavior D: complementary explanations for human behavior

A: alternative explanations for human behavior

Job satisfaction has been shown to be related to organizational citizenship, which is... A: behavior that is above and beyond the call of duty on behalf of an organization B: organizational commitment based on the fact that an individual cannot afford to leave C: the tendency to exhibit strong ethical behavior D: the tendency to look for the positive within organizations

A: behavior that is above and beyond the call of duty on behalf of an organization

Which two major factors influence ethical behavior? A: individual characteristics and organizational factors B: the law of the land and personal intelligence C: emotions and moods D: religion and emotional intelligence

A: individual characteristics and organizational factors

Whistle-blowing is: A: legally protected B: an illustration of distributive justice C: unethical D: an example of white-collar crime

A: legally protected

__________ is the relatively stable set of characteristics that influences an individual's behavior and lends to consistency. A: personality B: disposition C: emotion D: behavioral predisposition

A: personality

Individuals possessing an internal locus of control... A: prefer participative management styles B: avoid greater responsibility C: tend to be dissatisfied on the job D: display high anxiety

A: prefer participative management styles

The science of human behavior is: A: Psychology B: Anthropology C: Engineering D: Sociology

A: psychology

According to the equity theory, when employees view managers as being overpaid, the employees may: A: reduce their commitment B: become more efficient C: not change D: work harder

A: reduce their commitment

The close linkage of ______________ to performance under expectancy theory is crucial for enhancing motivation. A: rewards B: knowledge and skill C: satisfaction D: equity

A: rewards

Equity theory is a ______________________. A: social exchange process approach to motivation B: critical-incident technique approach to motivation C: external approach to motivation D: need approach to motivation

A: social exchange process approach to motivation

Achievement-oriented individuals attribute their success to... A: task difficulty B: simplicity of the task C: good luck D: ability

A: task difficulty

An individual's psychological tendency expressed by evaluating an entity with some degree of favor or disfavor reflects... A: values B: an attitude C: ethics D: one's mood

B: an attitude

Which of the following qualities has NOT been suggested as important to making ethical decision? A: competence to identify issues B: attractiveness C: tough-mindedness D: self-confidence to seek out different opinions

B: attractiveness

Which of the following sentences is NOT an indication of affect? A: she dislikes eating lunch in the company cafeteria B: behavioral intention C: affect D: he prefers group discussion

B: behavioral intention

The traits associated with high-performing employees are: A: emotional stability and low agreeableness B: conscientiousness and emotional stability C: extraversion and agreeableness D: low agreeableness and conscientiousness

B: conscientiousness and emotional stability

Acting in ways consistent with one's personal values and the commonly held values of the organization and society is called: A: emotional behavior B: ethical behavior C: cognitive behavior D: loyal behavior

B: ethical behavior

Which of the following groups of factors make managing organizational behavior challenging? A: globalization, population, ethics, and transport B: globalization, diversity, ethics, and technology C: globalization, demography, diversity, and climatic changes D: globalization, technology, demography, and global climatic conditions

B: globalization, diversity, ethics, and technology

According to Herzberg, which of the following factors are related to job dissatisfaction? A: the absence of motivation factors B: hygiene factors C: motivation factors D: lower-order needs

B: hygiene factors

The expectancy theory of motivation focuses on: A: individual needs B: personal perceptions C: social exchange processes D: learning

B: personal perceptions

Alderfer's growth need category corresponds to Maslow's: A: interpersonal love needs B: self-esteem and self-actualization needs C: social needs D: safety and security needs

B: self-esteem and self-actualization needs

Managing diversity requires: A: complying with affirmative action B: the examination of the hidden assumptions that employees held C: being a good corporate citizen D: assimilation women and minorities into a dominant male culture

B: the examination of the hidden assumptions that employees held

Personality is primarily shaped by: A: a person's intelligence and feelings B: the consequences of behavior and the environment C: a person's heredity and the environment D: a person's emotions and the situation

C: a person's heredity and the environment

Which of the following is not considered one of the Big Five personality traits? A: emotional stability B: conscientiousness C: heredity D: extraversion

C: heredity

Maslow's hierarchy of needs model begin with _________ needs and ends with _________ needs. A: esteem; affiliation B: achievement; security C: physiological; self-actualization D: security; social

C: physiological; self-actualization

The study of organizational behavior is concerned with: A: psychosocial and interpersonal dynamics in organization B: psychosocial and interpersonal dynamics in organizations and organizational structure C: psychosocial, interpersonal, and group dynamics in organizations D: culture, interpersonal, and group dynamics in organizations

C: psychosocial, interpersonal, and group dynamics in organizations

Attitudes are an important factor in organizational behavior because... A: they are responsible only for the negative behavior of employees at work B: they are not measurable C: they are closely linked to behavior D: they can be measured only by observation

C: they are closely linked to behavior

Which of the following statements is true regarding job satisfaction and organizational commitment? A: they are reciprocally related B: there is a curvilinear relationship between the two variables C: they are strongly positively related D: organizational commitment moderates the relationship between job satisfaction and performance

C: they are strongly positively related

All of the following are drives or needs that underlie employee motivation except: A: to acquire B: to achieve C: to comprehend D: to bond

C: to comprehend

Which functions does communication fulfill within an organization?

Coordination - Transmission of Information - Sharing of Emotions and Feelings

Which of the following challenges must managers overcome to remain competitive? A: Challenge of globalization B: Challenge of workforce diversity C: Challenge of managing ethical behavior D: Challenge of Ethical behavior, workforce diversity, and globalization

D: Challenge of Ethical behavior, workforce diversity, and globalization

The motivation theory that holds that employee motivation is determined by the belief that a valued outcome will result from effort is called the: A: two-factor theory B: equity theory C: goal-setting theory D: expectancy theory

D: expectancy theory

A pleasurable or positive emotional state resulting from the appraisal of one's job or job experience reflects: A: loyalty B: job morale C: job involvement D: job satisfaction

D: job satisfaction

All of the following are internal behavioral processes except: A: perceiving B: judging C: thinking D: leading

D: leading

The process of arousing and sustaining goal-directed behavior is called: A: affiliation B: psychoanalysis C: energizing D: motivation

D: motivation

All of the following are examples of individual differences except: A: personality B: emotional intelligence C: general mental ability D: norming

D: norming

The strength of an individual's identification with an organization is known as: A: behavioral commitment B: organizational citizenship behavior C: continuance commitment D: organizational commitment

D: organizational commitment

Which of the following organizational variables affects human behavior at work? A: the macro-environment B: job satisfaction C: organizational performance D: organizational structure

D: organizational structure

Which of the following has been identified as both a hygiene and motivational factor in research done on Herzberg's two-factor theory? A: achievement B: coworker relations C: advancement D: pay

D: pay

The obligation of an organization to behave in ethical ways is known as: A: organizational morality B: ethical imperative C: social environmentalism D: social responsibility

D: social responsibility

The degree to which employees are fully involved in and enthusiastic about their work is...

Employee Engagement

Organizational citizenship behaviors are mandated behaviors employees perform to help others and benefit the organization.

Fales (they are voluntary)

External theories of motivation include need models, equity and expectancy theories, as well as goal-setting approaches.

False

Job satisfaction has been shown to NOT be affected or influenced by culture

False

Personal life changes do not affect an employee's attitudes and behaviors at work.

False

The study and management of organizational behavior is primarily an art rather than a science.

False

Type B personalities display insecure behavior and may respond aggressively in conflict situations.

False

Work is meaningful only when someone is paid for performing job tasks.

False

Emotional labor can help individuals cope with emotional demands on the job

False (emotional intelligence)

Which of the following is not considered one of the Big Five personality traits?

Heredity

What are two types of fit that companies are interested in assessing?

Person-Organization Fit and Person-Job Fit

A barrier to effective communication is:

Semantics

A collectivistic culture displays an orientation in which relationships and group decision making are values.

True

Business ethics refers to applying ethical principles to situations that arise at work.

True

Change and lack of control are two of the most stressful demands people face at work.

True

Effective listening has a behavioral and an emotional component.

True

Inequity exists when one person's ratio of inputs to outputs is different than the ratio of a comparison person.

True

Job enlargement positively relates to employee satisfaction and quality customer service

True

Management involves the coordination of activities and HR for the accomplishment of organization goals.

True

Motivation factors relate to job satisfaction and hygiene factors relate to job dissatisfaction in Herzberg's model.

True

Organizations with high levels of employee engagement perform well financially, even in volatile economic times.

True

Personality is defined as a relatively stable set of characteristics that influence an individual's behavior.

True

The Job Characteristics Model generally takes a person-job fit approach to the design of work.

True

The use of jargon communicates expertise.

True

When an employee's knowledge and skills match job task demands, an acceptable individual-organizational match will take place.

True

Work-life conflict may occur when organizations fail to assist employees.

True

Deep level diversity includes

Values - Attitudes - Beliefs

A job is defined as:

a set of specified work and task activities

Job enlargement was developed to overcome the problem of:

boredom associated with overspecialized work

Role conflict results from:

contradictory demands

A questioning, probing attitude is at the core of:

critical thinking

In the Process Model of Communication, the receiver

decodes the message

As a manager who understands the implications of self-esteem on work behavior, you should:

give them appropriate changes and opportunities for success

Job rotation and cross-training are variations of

job enlargement

One of the criteria that individuals may use when deciding to filter a message or pass it on is:

knowledge and perception of the speaker

The degree to which a person is anxious, irritable, aggressive, temperamental, and moody is

neuroticism

Organizational approaches to managing stress include

providing social support

The unconscious preparation to fight or flee that a person experiences when faced with any demand is known as...

stress

Scientific management includes all of the following elements except:

utilization of human capacity for ingenuity and thought

The standardization and the narrow, explicit specification of task activities for workers is defined as:

work simplification

Some of the communication barriers include:

workplace gossip, semantics, poor listening skills, and selected perception