Chapter 1

According to most surveys, what are ways in which employees tend to feel about their companies?

About half of employees do not trust senior management. Most employees had seen illegal or unethical conduct.

Which of the following statements about trust in businesses and business executives in the early twenty-first century is true?

Americans have historic low rates of trust of both businesses and business executives.

Sydney just started working in the marketing department for a major tobacco company. In her spare time she participates on anti-smoking campaigns. Which of the following statements about her personal values is true?

Her personal values do not align with the corporate values of her work.

Which of the following questions should you consider when preparing to communicate with customers or colleagues?

Is trustworthiness or credibility key to the way I work?

Which of the following statements about the cheating culture is true?

Many students believe Internet plagiarism is not a serious offense.

Assuming that a corporation has good values, which of the following statements about the alignment of personal values and corporate values are true?

Matching personal values with corporate values is a key element of character. If personal values are not in alignment with corporate values, a lack of integrity is possible.

Simon worked in management at a large technology company that became embroiled in a scandal in which many managers were implicated. Simon was cleared of any wrongdoing, but the company was shut down and all employees were laid off. Simon was hired at a rival company, but his new colleagues did not give him a warm welcome. Which of the following must Simon do to create a good working environment?

Simon must establish credibility.

The many major business scandals in the early twenty-first century have impacted the American public in which of the following ways?

There has been a significant decrease in trust in businesses.

Which of the following is a characteristic of givers in business?

They are generous in their support of their colleagues.

Which of the following is a characteristic of takers in business?

They do not return favors done by colleagues.

Demonstrating accountability in business implies which of the following?

an enlarged vision of those affected by a business an obligation to meet the needs of others

When acting with transparency, a company executive provides stakeholders with which of the following?

basic facts about the business financial figures from the business business process information

Which of the following are positive ways a transparent workplace can be created by a leader in business?

by being reachable by listening to the concerns of others

Generosity towards others is an example of ______ in the business world.

caring

Which of the following factors impact a business executive's credibility

character competence being caring

Which of the following are abuses of honesty?

cheating in the classroom deceiving consumers identity theft

Conducting business with ______ helps forge character and maximize competencies.

complete honesty

Meg Whitman, former CEO of HP, stated that early in her career she gained credibility and displayed competence through her focus on

creating a successful track record.

In business, it is important to establish your _____ from your first day on the job.

credibility

Which of the following are gained by business leaders by when they recognize and show concern for others' needs?

credibility trust

You can improve your professional skills by becoming a(n) ______ communicator

credible and trusted

In business, dishonesty on financial performance is likely to lead to

dismissal

A perception that someone does not care about others will lead people to ______ them.

distrust

Having good credibility implies which of the following qualities?

ensuring promises are fulfilled having strong ethical values being honorable and reliable

The commonly accepted beliefs and principles for acceptable behavior in the business community are known as business

ethics

Over 70% of business employees trust their senior management and believe that their company leaders act with honesty and integrity.

f

When you are known for failing to live up to your promises to stakeholders, you have a reputation for good character.

f

Which of the following are examples of good business ethics?

following the law ensuring proprietary information remains safe

Having good character implies that one has ______ values

high moral and ethical

By thinking about how your communication will affect recipients, you are using the ______ component of the FAIR test

impacts

To build trust within an organization, decision making must be which of the following?

open documented based on a collective conscience

If employees do not honestly communicate about business issues, it can lead to

poor financial performance.

Most people will judge a person's competence based on the person's

previous accomplishments.

Which of the following happens in a team when team members use the phrase "our needs" is used instead of "my needs"?

solutions are developed that help everyone

A person who demonstrates accountability is someone who will take a(n) ______ perspective of the groups affected by his or her business.

stakeholder

Global cheating culture refers to

the widespread cheating that takes place in schools.

A good business communications textbook is designed to give readers which of the following things?

tools to develop communication abilities over the course of a career opportunities to consciously elevate their communication skill set

When using the "access" stage of the FAIR test, you must ask how ______ your motives, reasoning, and information are

transparent

When civil servants share relevant information and decision rationale with stakeholders, they engage in

transperancy

When people are credible, they have a reputation for being

trustworthy

You can create a sense of trust in others by adopting which of the following orientations?

you we