Chapter 1 Principles of Supervision

Planning is an example of change-related activity (T/F)

false

What type of focus should supervisors possess as part of their daily activities?

focus on people

Supervision is management at the ____ level of any organization.

lowest

Supervisors with many Hispanic workers

need to give very specific instructions

power

the ability to do certain things

Henry is an engineer in an aerospace company. He has excellent technical skills and enjoys his job, but he lacks an interest in making plans and inspiring others to achieve their goals. Due to his superior technical ability, he is offered a promotion to a supervisory position. He turns out to be an unsuccessful supervisor. Which of the following characteristics of an unsuccessful supervisor does he lack?

the desire for the job

Organizing

Assigning tasks to specific members of an organization

Identify an example of an esteem need according to Abraham Maslow's hierarchy of needs

Confidence

Who is often referred to as the "father of scientific management"?

Frederick Taylor

Identify a true statement about the views of Henri Fayol

He asserted that all managers have primarily management functions to perform in an organization

Jenna supervises eight Hispanic workers and expects them all to behave in the same manner; after all, she thinks, "they all identify themselves as Hispanic. That means they are all the same, right?" Choose the following statement that best relates to Jenna's views.

Jenna is incorrect in her views of their behavior

Which of the following statements is true of managing at the supervisory level?

Supervisors are responsible for ensuring that each department contributes to accomplishing the company's goals

_________ skills are relatively important for first-level managers. Hence, most supervisors start out working in a department they now supervise.

Technical

A company can hire a recent college graduate as a supervisor if that person demonstrates the leadership abilities or specialized skills that are required for the position (T/F)

True

A new supervisor should first understand how a department functions and what employees expect before implementing changes in the department (T/F)

True

Cooperating with coworkers in other departments is one of the responsibilities of a supervisor (T/F)

True

Consistently ignoring the input from the one Hispanic women on the team

can be a form of subtle discrimination

According to Abraham Maslow's hierarchical pattern of needs, the most basic needs of human beings are

physiological needs

Sandra works as the supervisor of the accounting department of Welfare Co. She notices that in the month of September, the expenditure on supplies was much more than the planned budget. She looks into the surplus expenditure and finds that she had approved a bulk purchase of supplies to take advantage of a volume discount. Sandra then makes appropriate corrections so that future expenditure on supplies is in line with the planned budget. In this scenario, Sandra is primarily engaged in the management function of

controlling

Increasing numbers of workers from different countries and cultural backgrounds, of different genders, and from different age categories indicate that ______ in the United States_______.

diversity; is growing

Which of the following must be a supervisor's primary focus?

efficiency

Identify a true statement about Fredrick W Taylor

he suggested that the application of science to the study of production can result in maximal employee efficiency

Managing diversity

is becoming a larger part of a supervisor's job

In the context of skills of successful managers, _______ primarily involves checking on the progress and quality of the work and evaluating individual and unit performance

monitoring operations

In the context of performing supervisory duties, ________ is the ability to do certain things

power

In the hierarchy of needs described by Maslow, rank the needs of individuals in the order they must be met (highest need to basic need)

self-actualization needs; esteem needs; needs related to love and belonging; safety needs; physiological needs

Planning

setting goals for an organization and developing an overall strategy for achieving goals

Margaret is the only female employee at her workplace, which includes 20 employees. Her suggestions are often overlooked because of this. In the context of the diversity of the workplace, this is an example of

subtle discrimination

Which of the following acts states that a supervisor is "any individual having authority, in the interest of the employer, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment"?

the Taft-Hartley Act

Jinny, a technical assistant at TechCare Inc., loves her job. She takes pride in the fact that she is knowledgeable about her job. However, she associates with very few people at the office and dislikes ordering or requesting others to perform tasks. She finds it difficult to communicate with her supervisors. From this scenario, we can infer that Jinny would be a poor supervisor because she lacks

the ability to inspire others to achieve their goals

The relative importance of human relations, technical, and conceptual skills depends on

the level of management a person reaches

Which of the following terms refer to the practice of imposing penalties for failing to carry out responsibilities adequately and usually includes giving rewards for meeting responsibilities?

Accountability

The management functions of planning, organizing, staffing, leading, and controlling are independent of each other and do not depend on the preceding function or functions (T/F)

False

Ray, a manager at Senzel Inc., wants to implement a new piece of software in the company's processes. This software will help him monitor the productivity of his employees more effectively. However, before implementing the change, he discusses it with lower-level managers to understand the effect it will have on the internal environment of the company. Ray is primarily utilizing ______ skills in this scenario.

consulting

authority

the right to do certain things

Identify a true statement about the fact that different skills are more important at different levels of management

top managers tend to rely more on decision-making than supervisors

A vision will not become a reality unless employees know and want to do their part. _____, as a function of management, is primarily associated with this aspect.

Leading

______ is an example of a safety need of an individual in a workplace as prescribed by Abraham Maslow.

Medical insurance

Which of the following are tactics for managing diversity through improving employee and coworker attitudes towards employees from diverse backgrounds?

Model appropriate behaviors; encourage employees of different backgrounds to work together; do not tolerate offensive remarks

According to Maslow's classification of needs, an example of a need related to love and belonging in a workplace is _______.

a supportive manager

Akira, a supervisor at Weld-on Inc., was required to work in place of his subordinate because of a shortage of personnel in the workforce. He did his work in an effective way. In the context of the responsibilities of a supervisor, Akira was good at

being able to perform the duties of his subordinate