Chapter 10- Management 3000E

Dell Computer Corporation sells virtually the same personal computers through any one of its three divisions: Personal, Business, and Education. This represents which type of departmentalization?

Customer

Which of the following is characteristic of the U-form design?

Departmentalization based on the kind of work being done

Robin creates bracelets to sell at the campus store. She uses the school colors, but the bracelets frequently change depending on what beads she has in inventory. Robin uses ____ technology.

unit

Comcast is organized into telephone, Internet, and cable television divisions. Comcast is using the ____ form of organization design.

M-form

Communicators at Siemens report to their sector president, for example medical, industry, or power and also to the senior vice president for marketing and communications at corporate headquarters. Which organization design is Siemens using?

Matrix

Borders book stores do not interact. Their sales are added together to form the success or failure of the company. What level of interdependence does this represent?

Pooled

According to Woodward's findings relative to technology and organization design, the most successful mass production firms adopt a(n)

bureaucratic structure

Which of the following is a true statement about the relationship between organizational life cycle and organization design?

As organizations mature they become more formalized and mechanistic.

Clifton likes his co-worker, Matthew, but when Matthew violates company policy, Clifton reports him to their boss. Clifton is using which characteristic of Weber's bureaucratic model?

Business conducted in an impersonal fashion

Which of the following is NOT one of the characteristics of Weber's bureaucracy?

Close personal relationships between supervisors and subordinates

According to Woodward's classification scheme, an oil refinery for Shell Oil Co. would be classified as what type of technology?

Continuous-process

Carlotta, the owner of a small business, decides to promote Belle because of her knowledge and skills rather than Meera, who is her personal friend. Which characteristic of Weber's bureaucratic model is Carlotta using?

Hiring and promotion based on technical expertise

Hyatt hotels each have a reservations department, a front-desk check-in department, and a housekeeping department, which continuously interact. Which type of interdependence is represented at Hyatt hotels?

Reciprocal

A wide span of management results in

a flat organization.

LaTonnia supervises a manufacturing plant where work is highly specialized. This situation would tend to call for

a wide span of management.

According to Woodward, which of the following is true about the relationship between organization design and core technology?

a. Organizations with small-batch core technologies tend to be less rigid and formal. b. Organizations with continuous-process core technologies tend to be less rigid and formal. c. Organizations with large-batch core technologies tend to be more rigid and formal. ALL OF THESE

Gore Associates has not titles, and no bosses. Workers have sponsors for advice and consultation. This violates the principle of

a. chain of command. b. unity of command. c. the scalar principle. ALL OF THESE

In theory, delegation from a manager to a subordinate consists of three steps, which are

assigning responsibility, granting authority, and creating accountability.

An organization where power and control are kept at the top levels of management is

centralized

____ is defined as clear and distinct lines of authority among all positions in an organization.

chain of command

All of the following are bases for departmentalization EXCEPT

competition

Gore Associates believes that by keeping plants size at 150 people will know each other and R&D will talk to design, manufacturing, sales, and marketing. This is the way Gore facilitates

coordination

The process of linking together the activities of the various parts of an organization to promote harmonious movement toward organizational goals is called

coordination

First City Bank makes loans through the consumer, agricultural, and commercial departments. Based on this information, we know that the bank is organized, at least in part, on the basis of

customer

The New York Department of Transportation operates in a fairly stable environment and has no domestic competitors; Burns and Stalker would agree that the ____ design would be best for the DOT.

mechanistic

A ____ organization is one in which decision making is delegated as far down the chain of command as possible.

decentralized

Gore Associates has no titles, differences in offices or dress. Gore's structure is

decentralized

Franklin asks his subordinate, Gary, to make the slides for an important brief. Franklin will review the slides. Franklin is ____ Gary.

delegating to

According to Lawrence and Lorsch, an organization that can be classified according to differentiation would have a ____ level of differentiation if it had many subunits and would have a ____ level of differentiation if it had few subunits.

high; low

Which of the following alternatives to specialization gives individual workers more to do and keeps each worker on the same job all the time without giving more authority over, and responsibility for, the work?

job enlargement

GM's first entry into mass market electric cars was the Chevy Volt. Separating electric vehicles from gas vehicles is ____ departmentalization.

product

Prior to the Sarbanes-Oxley Act, CFOs were strategic visionaries, helping to lead the company. Post Sarbanes-Oxley, they are primarily regulation enforcers, who might get time to think strategically. Turnover in the CFO position has increased significantly since the Act was passed. In this case ____ did not produce satisfied workers.

job enrichment

Which of the following alternatives to specialization would require continually adding new tasks and challenges as part of the job design?

job enrichment

Carol worked in an office assigning, reviewing, and assessing projects. When her office was moved closer to the projects, she could walk outside to check on the projects. The ability to get fresh air in the middle of the day raised her job satisfaction significantly. This is an example of

job enrichment.

Timex watch manufacturing is an example of ____ technology.

large-batch

West Windsor school district has three elementary schools that each cover a region of the school district. This is an example of ____ departmentalization.

location

Span of control is also referred to as span of

management

The form of organization design in which a set of product groups is superimposed on a functional design is called

matrix

Tepi has three subordinates. Her span of management is

narrow

The term "span of management" refers to the

number of subordinates reporting to a particular manager

According to Burns and Stalker, a(n) ____ organization is typically found in ____ and ____ environments.

organic; unstable; unpredictable

Gore Associates has separate plants for making camping gear, uniforms, and dental floss. It uses ____ departmentalization.

product

Information that flows from sales-R&D-sales-manufacturing-design-sales is ____ interdependence.

reciprocal

Wal-Mart distribution works closely with sales inventory to move product where it is selling. During unseasonably warm weather fans move from cooler areas to warmer ones and jackets may be sent the other direction. This is an example of which type of interdependence?

reciprocal

During episodes of Extreme Makeover, Home Edition, designers talk with builders about each families' needs, the builders and designers create the house, and together they furnish it for the family. This is an example of

reciprocal interdependence.

An assembly operation includes four different jobs. Bob spends three weeks on each of these jobs and then starts the cycle over again with the first job of the operation. This is an example of job

rotation.

Information that flows from R&D-design-manufacturing-sales is ____ interdependence.

sequential

According to a team of researchers at the University of Aston in England, ____ organizations tend to be characterized by ____ levels of job specialization and ____ standard operating procedures.

small; fewer; less

The starting point for all job design activities is determining the level of desired job

specialization

George works in acquisitions for the Department of Defense. He knows that it will take years before the projects he works on will be acquired. He often states that having this job gives him great satisfaction in mowing his yard because then he sees a task completed. His job has low

task identity

Gore Associates has virtually no hierarchy. The corner rooms are conference areas so no one has the corner office. Buildings accommodate 150 people so everyone knows each other and groups form based on personal knowledge of each other's strengths. Which of the following terms best describes its organizational design?

team

The primary reason for coordination in organizations is

the interdependence of work units and groups.

The technology that is most associated with products made to the customer's specifications is

unit

Proceeding from the least complex to the most complex level, Woodward's classification scheme would flow from

unit to continuous-process.

According to the job characteristics approach, when task significance is high

workers believe the task is important