Chapter 11

Becky's team has a results measures goal to reach. The goal is 90% team efficiency on the production line. A goal of ______ would be how they would use process measures to measure their progress.

100 good parts per hour

Real teams are small, have complementary skills and specific performance objectives, and are fueled by the hope of becoming a high-performance team. ______ is another characteristic that real teams have.

Mutual accountability

Kristen's team includes a range of employees from supervisor up to CEO. One of the managers on the team is very dominant and critical of other members. The ______ method is recommended for making decisions within her type of group.

Nominal Group Technique

A ______ team, such as a surgery or sports team, has a high degree of skill differentiation and requires high external integration.

action/integration

Mario, a hospital staff member, enjoys being part of a team even though it is hard to quantify what his team does. His supervisor measures his ______ to determine the effectiveness of his team.

affective reactions

Leaders can ______ to minimize groupthink in their teams.

assign a team member to play devil's advocate

Unlike groups of people, teams must share a ______ and work together to achieve it.

common goal

During the debate stage of dialectical inquiry, groups should

confirm what each group states as their position

Kendell was the team ______. She was always willing to accept work for the team and would push the team toward success.

doer

The product management team has a high degree of ______ because the team frequently works with internal training and project teams, as well as external customers.

external integration

Teams that lack trust often have a/an ______ and often come up with ideas that are basic and unchallenged.

fear of conflict

Steve, a new team leader, sets up an introductory meeting with the other members of his team to start to get to know them. This is known as the ______ stage of the five-stage model of team development.

forming

When conflicts arise in a team, successful managers ______ while also encouraging respect and cooperation among team members.

help employees find a workable solution

Maryann's team has the motivation and viability to succeed. They also enjoy working together and often experience ______.

less turnover and higher productivity levels

Robert manages a small team at a production plant. His ______ provide(s) his team with the support they need to be effective.

maintenance functions

Teams that are from different countries in a ______ team often experience issues because it is hard to get people to agree to the team purpose and common ways of working.

multicultural

Robin used ______ to get her team to finalize a decision from a list of four options. She used a whiteboard and had each member of the team rank their decision in order of priority and then tallied each ranking to come up with a final decision.

multivoting

Andrea is providing her team with learning opportunities to ensure that her team members see the impact of their role and functions on the rest of the organization. She also encourages ______ to help team members learn.

personal skill development

Mike's organization was having a problem with their nightshift. Mike decided to create a ______ team to focus on the issue and hopefully solve the problem.

problem-resolution

Josh recently was part of a decision-making process known as the ______ technique. After being told about the problem, he met with another team member to discuss the problem. They then heard new ideas from a third member of the team and discussed all the options. This process repeated until all the members made a final decision.

stepladder

Although it isn't a preferred step in the five-stage model of team development, the ______ phase is full of resistance to leadership and strife with conflict.

storming

During Cindy's team meeting, some of the team members openly resisted her leadership and even spoke over other team members. This is known as the ______ stage.

storming

A team or group that experiences ______ is doing better together than if strong employees were individually making strong contributions.

synergy

High-performance teams have a ______, which is a way to state the purpose and goal of their team.

team charter

Evan was part of a team where ______ was high. His team was very diverse and because they had all the various skill sets, they were able to complete their team tasks successfully.

team creativity