Chapter 11

One way the 2008 Americans with Disabilities Amendments Act responded to new issues that arose after the initial law was passed was to:

overturn Supreme Court rulings that reduced protections

The EEOA strengthened the EEOC because it:

Gave the EEOC broader powers to issue guidelines and mandate record keeping procedures

The shift from traditional manufacturing industries to high-tech and service industries challenges human resource managers to:

Recognize that a company's people are its ultimate resource; re-train workers for more challenging jobs

Most union electricians launch their carers by enrolling in a _____ program, which combines on-the-job training with classes taught by experienced electricians.

apprentice

ERISA regulates and insures:

company retirement plans

Workers who do not have the expectaiton of steady, full-time employment are called ___ workers.

contingent

The Fair LAbor Standards Act of 1938 established a _____ wage.

minimum

The right to a jury trial and punitive damages for victims of discrimination was provided by the:

Civil Rights Act of 1991

Challenges for human resource managers today include:

a shortage of workers in areas such as computer technology

Quincy has just been hired as the HR manager at a start-up network engineering firm. He needs to hire 15 new engineers within the next 90 days. Which of the following recruiting methods would he be LEAST likely to use?

employee transfers

All of the following are steps in the selection process EXCEPT

conducting an employment analysis

When employees are hired at Hamilton University, they are required to complete a ___ period of 90 days. During this period, both the employer and the employee have the opportunity to decide if the new hire is a good "fit."

probationary

The Equal Employment Opportunity Act of 1972 authorized the EEOC to:

set guidelines for employers' administration of EEO

An advantage of hiring contingent workers is that:

they reduce costs; they receive fewer benefits than permanent workers

With the flatter corporate structure of today's organizations, the trend is for workers to

transfer to a new position within the company, rather than moving up

An employee who works on recruiting, selecting, training, motivating, and developing a work force that will achieve an organization's goals is a:

Human resource manager

Human resource management is critical to the success of the organization because:

It is an organization's people who have the creative ideas to keep it competitive; finding qualified employees has become more difficult

Human resources professionals are responsible for assuring that the company acts within laws that regulate safety and discrimination.

T

A policy or program that seeks to counter past discrimination against minorities through active measures to ensure equal opportunity is known as

affirmative action

The ADA of 2008 adds new disabilities such as ____ to ADA coverage.

cancer; epilepsy; heart disease

As a NASA pilot, Serena regularly practices piloting the space shuttle in a computerized setting that duplicates the sights, sounds and experiences of the real control rooms under space flight conditions. To train for her future space flights, Serena uses

job simulation

One reason promotions are less common in many organizations today is that

many companies have a flatter organization structure, which leads to fewer opportunities for promotion

One of the advantages that a small business may have in recruiting top talent is that it can offer employees

more responsibility and authority in a shorter time period.

The Civil Rights Acts of 1991 extends the right to jury trial and ____ damages to victims of intentional job discrimination.

punitive

The Equal Employment Opportunity Act of 1972 strengthened the Equal Employment Opportunity Commission, an agency created by the Civil Rights Act of 1964, by:

Giving it broad powers to enforce Title VII; mandating specific record keeping procedures; issuing guidelines for employer conduct in complying with EEO

Human resource managers perform several important functions so the organization has the people it needs to achieve its goals. They include:

Training and development; developing compensation system; recruitment and selection

The job _____ results in two written statements; one that specifies the responsibilities, duties and working conditions of the job, and the other setting forth the minimal education and skills required to do the job.

analysis

The National Labor Relations ACt of 1935 established _____ bargaining in labor-management relations.

collective

The exclusion of a member of a majority class not commonly discriminated against, to compensate for the traditional discrimination against a majority member is known as

reverse discrimination

An effective method of compensating teams may be

skill-based pay

The controversial policy enforced by the EEOC that seeks to remedy past discrimination is:

affirmative action

The most controversial policy enforced by the EEOC was _____ action, designed to right past wrongs.

Affirmative

When it comes to hiring, promotions, benefits and so on, older workers are protected from discrimination based on their age by the

Age Discrimination in Employment Act (ADEA)

A pay system in which compensation is based on the number of units produced rather than the number of hours worked is

a piecework system

A firm that wants to reduce its office costs and have employees call in sick less often could

allow telecommuting where possible

1 one the most difficult steps in effective performance appraisal is

establishing performance standards that are reasonable, understandable, and measurable

The federal law that provides funds for the unemployed to learn new job skills is the:

Comprehensive Employment and Training Act of 1973

Patagonia, like many US companies, faces a number of human resource challenges. Which of the following is NOT one of these challenges

Declining US population

Which of the following actions would best describe the first step in the performance appraisal process?

Effective parameters for judging employee performance are established in accordance with all laws and regulations.

The _____ was created by the Civil Rights Act of 1964.

Equal Employment Opportunity Commission

Why did the federal government pass legislation to regulate human resource decisions?

Businesses did not exercise fair labor practices voluntarily

The Age Discrimination in Employment ACt outlaws ____ retirement in most organizations. This prevents workers from being forced to retire sooner than they want to.

mandatory

The Age Discrimination in Employment Act outlaws _____ retirement in most organizations. THis prevents workers from being forced to retire sooner than they want to.

mandatory

All of the following are reasons to use contingent workers EXCEPT

reducing training needs.

An important provision of the Age Discrimination in Employment Act is:

Enforcement by the EEOC; protection of workers over 40 from discrimination in hiring; protection of job applicants and workers over 40 from discrimination in employment

Human resource managers perform the vital functions of:

Ensuring that all of the HR functions comply with legal requirements; staffing organization with employees able to meet organizational goals

HRM has evolved over the past few decades. Which of the following statements best describes the new role HRM has taken?

HR managers work together with departmental supervisors and top management in dealing with one of a business's most important assets - its people.

The federal law that requires employers to verify employment eligibility of all new hires, including American Citizens is the:

Immigration Reform and Control Act of 1986

Identify some of the challenges in human resource management.

Increase in overseas labor pools; Retirement of baby boomers; shifts in employee attitudes toward work

The federal law that establishes the right to collective bargaining and limits the interference of management in the right of employees to have a collective bargaining agent is the:

National Labor Relations Act of 1935

_____ is the process of establishing and maintaining contacts with key managers in your own organization or outside of it to serve as informal development systems.

Networking

In the coming years, HRM will encounter challenges due to the many changes the economy will face such as globalization and the shift from a manufacturing-based economy to a service-based one. One such challenge that will be faced by HRM is

a shortage of skilled labor in certain industries

Advertisements, employment agencies, college placement offices, online resume-posting services and industry referrals are good ___ sources that can be used in the recruiting efforts of a firm.

external

The plan that gives employees some ability to adjust when they work, along with a core time to meet high demand times is called

flextime

The Occupational Safety and Health Act of 1970 regulated the degree to which employees can bee exposed to ____ substances.

hazardous

Changes in the ____ are one factor created by government that has affected traditional human resources management practices.

laws

All of the following are important reasons for developing an effective compensation and benefits program EXCEPT

rewarding all employees equally regardless of their contribution

Most 4 year universities require a full-time tenure-track faculty member to possess a Ph.D. This educational requirement would be stated in the job ____ for the position.

specification

The Manpower Development and Training Act of 1962 provided for the training and retraining of ____ workers.

unemployed

Patagonia managers look for employees who actively participate in the sport they design products for (i.e. a surfboard shaper has to love to surf.) Requiring this passion and experience is part of the

job specification

Companies that use job-sharing plans sometimes must _____ fringe benefits.

prorate

The Civil Rights Act of 1964 made it illegal to discriminate against certain groups of people called:

protected classes

Examples of fringe benefits that provide additional compensation to employees beyond wages include:

sick days; paid vacation; life insurance

The changes in the US workforce that create challenges for human resource managers include:

increased concern over health care benefits; more single-parent homes; employees who want leisure time

All of the following are functions of human resource management EXCEPT:

material resource planning

One of the qualification tests for new employees at the Tacamo Fire Department is to have them pull a 165 lb rescue dummy for 70 feet. In order to comply with the Americans with Disabilities Act, the fire department should

require all candidates to take the test regardless of their gender or disabilities.

In the US, legislation and legal decisions in the ____ have greatly affected all areas of human resource management.

Courts

HRM will face serious challenges in the future. Which of the following statements about HRM challenges is the most accurate?

Younger workers are often less loyal to their employers than those in previous generations, so employee retention is an increasing challenge for HRM.

At Methodist Hospital, nurses work four 10-hour shifts each week instead of five 8-hour shifts. This is an example of

a compressed workweek

One important reason for a firm to implement a policy of holding exit interviews is to

determine the reasons for voluntary termination

The Age Discrimination in Employment Act of 1967 outlawed employment practices that ___ against people 40 and above.

discriminate

The Equal Pay Act of 1963 specified that men and women doing ____ jobs must be paid the same wages.

equal

It is important to plan and prepare all interviewers for the interview because:

Missteps and illegal questions can lead to lawsuits based on anti-discrimination laws

A human resource inventory should include which of the following types of information about employees.

language spoken; demographics such as age and education level; specialized skills