Chapter 11

Work team diversity offers a number of advantages, including enhanced creativity and

a broader base of experience.

Because they miss fewer days of work and exhibit lower turnover, in addition to the fact that the company may take advantage of available tax credits, _____ workers represent an unexplored but productive labor market.

disabled

Awareness building and skill building are the two components of ________ training.

diversity

Because of their knowledge accumulated by longtime employment, their willingness to work nontraditional shifts, and their reliable work habits, companies do their best to retain ______ workers.

elderly

By hiring a diverse workforce, an organization can gain competitive advantage in several ways, one of which is

improving understanding of a differentiated market.

As a result of personal filters and distortions, many of which result from their backgrounds and experiences, group members often ________ colleagues who are different from them, rather than accurately perceiving and evaluating those individuals' contributions, capabilities, aspirations, and motivations.

stereotype

In order for diversity programs to succeed, it is critical that ________ commit to such programs so that other parties in the organization will take it seriously.

top management

Which of the following statements is true of sexual harassment? --It is any unwelcome sexual conduct that is a term or condition of employment. --It does not include persistent displays of pornography, lewd remarks, or demeaning jokes. --It is any activity that violates the Civil Rights Act of 1964. --It requires that a person make sexual advances toward someone in the workplace. --It is limited to sexual advances or taunts made by men toward women.

It is any unwelcome sexual conduct that is a term or condition of employment.

Organizations should ensure that their performance appraisal and reward systems reinforce the importance of effective diversity management. This is ________, one of several strategies for retaining employees.

accountability

Special efforts to recruit and hire qualified members of groups that were discriminated against in the past are collectively known as

affirmative action.

The term diversity, when applied to people in the workforce, refers to

all kinds of differences.

The glass ceiling is best described as

an invisible barrier that makes it harder for women and minorities to rise above a certain level.

Elise and other managers at Midwestern Telecomm, a communications provider, are under evaluation as to whether they are hiring enough diverse candidates and helping build a workforce that meets the needs of their customer base. This assessment is not limited to a particular period of time, nor is it only directed at Elise and her colleagues, but at the company as a whole in order to ensure that its workforce, culture, policies, and practices in areas such as recruitment, promotions, benefits, and compensation are meeting the organization's diversity goals. This is an example of

an ongoing assessment.

"Ten years ago, our organization did not recognize, much less address, the cultural aspects of integration. However, we corrected that failure and, today, we are truly a multicultural organization that values diversity. In fact, we ________," said Cassandra Hecht, manager of human resources.

are marked by an absence of prejudice and discrimination

"We have had success with a diverse workforce," said Patricia James, CEO. "Our employees prefer a diverse workplace, and our

clients prefer to do business with a diverse organization."

Michelle realized that she was less likely than her male coworkers to get special assignments that offered an opportunity to prove themselves and advance through the ranks. When she confronted her supervisor about this, he said that because he knew she had two small children, he assumed she would be too busy taking care of them to afford the time for any further responsibilities. Thus, the supervisor was ________ because Michelle was a woman with children.

making unexamined assumptions

Outdoor Adventures, a company that manufactures and markets gear for hiking, camping, and other outdoor activities, has a positive, proactive attitude toward the issue of diversity in the workplace. Not only does it seek to hire and retain a diverse workforce, but it values each employee as an individual, while also celebrating the differences between people. This is an example of

managing diversity.

To help minorities and women enter the informal network that provides exposure to top management, many companies have implemented formal ________ programs.

mentoring

Like many companies founded in the 1800s, Sunrise Oil Company was once dominated by white males. In the 1960s and 1970s, though, it adapted to changing times and sought to hire a diverse workforce. Today, a number of minorities work for Sunrise Oil, but they tend to hold particular types of jobs and be clustered at certain levels within the company. Sunrise Oil is mostly a(n) ________ organization.

pluralistic

As supervisor of a diverse work group, Justin feels uncomfortable whenever the time for employee evaluations rolls around. As a male, he fears that any kind of negative feedback he gives to female subordinates will be interpreted as evidence of sexism. Likewise, because he is white, he hesitates to offer correction to minority employees for fear that they will interpret this as discrimination. This is an example of ________, one of the challenges associated with a diversified workplace.

unexamined assumptions