Chapter 11 review MIS
11) Which of the following sentences is true for the development group of an IS department? A) The size and structure of the group depends on whether programs are developed in-house or outsourced. B) An important function of this group is to monitor user experience and respond to user problems. C) This group plays a major role in organizations that have negotiated outsourcing agreements with other companies to provide equipment, applications, or other services. D) The purpose of this group is to protect data and information assets by establishing data standards and data management practices and policies.
A
13) The development group in a company's IS department is staffed primarily by programmers, test engineers, technical writers, and other development personnel. Based on this information, which of the following is likely to be true? A) The company develops programs in-house. B) The company uses licensed software. C) The company has negotiated outsourcing agreements with other companies. D) The company contracts work to other companies.
A
19) Which of the following would be a responsibility of a small-scale project manager? A) initiate, plan, manage, monitor, and close down projects B) develop test plans, design and write automated test scripts, and perform testing C) advise CIO, executive group, and project managers on emerging technologies D) help users solve problems, provide training
A
21) Which of the following is true of the alignment between information systems and organizational strategies? A) Information systems must evolve with the changes made in the organizational strategies. B) The information systems infrastructure can be easily influenced by the strategic changes. C) Integrating different information systems applications with organizational strategies is inexpensive. D) Maintaining the alignment between information systems and strategies is a final process.
A
25) Which of the following is a risk of outsourcing information systems? A) Vendors can gain access to critical knowledge of the outsourcing company. B) Vendors are not subject to a contractual agreement with the outsourcing company. C) The long-term costs of information systems are outweighed by their benefits. D) Organizations opting for outsourcing cannot gain economies of scale.
A
27) In ________, hardware and both operating system and application software are leased. A) SaaS B) outsourcing C) PaaS D) IaaS cloud hosting
A
3) The IS department's principal manager is the ________. A) CIO B) CEO C) CTO D) COO
A
30) As a user of IS, an employee has a responsibility to avoid ________. A) unauthorized hardware modifications B) changing system password frequently C) backup procedures D) applying software patches
A
12) If a company's IS-related programs are not developed in-house, then the development group of the IS department will be staffed primarily by ________. A) test engineers B) systems analysts C) technical writers D) programmers
B
15) Which of the following is a responsibility of a systems analyst? A) advising the CIO on emerging technologies B) determining system requirements C) monitoring and fixing computer networks D) managing the IT department
B
18) A ________ performs a wide range of activities such as programming, testing, database design, communications and networks, project management, and so on, and is required to have an entrepreneurial attitude. A) systems analyst B) consultant C) small-scale project manager D) database administrator
B
2) Which of the following staff functions is at the top most of a typical senior-level reporting relationship? A) Chief Information Officer B) Chief Operating Officer C) Chief Technology Officer D) Chief Financial Officer
B
23) ________ is the process of hiring another organization to perform a service. A) Insourcing B) Outsourcing C) Crowdsourcing D) Open-sourcing
B
7) The CTO heads the ________ group in the IS department. A) operations B) technology C) trading and sales D) outsourcing relations
B
9) The ________ group manages the computing infrastructure, including individual computers, in-house server farms, networks, and communications media. A) technology B) operations C) development D) outsourcing relations
B
1) ________ is another, more common title given to the director of computer services. A) CEO B) CTO C) CIO D) COO
C
10) The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems. A) technology B) operations C) development D) data administration
C
16) A ________ designs and writes computer codes. A) technical writer B) systems analyst C) programmer D) business analyst
C
20) Information systems must be aligned with an organization's ________ to help it accomplish its goals and objectives. A) reporting structure B) culture C) competitive strategy D) departments
C
24) Which of the following is an advantage of outsourcing information systems? A) An outsourcing company is typically in complete control of the process. B) The long-term costs may exceed long-term benefits. C) It can be an easy way to gain expertise otherwise not known. D) The vendors can gain significant knowledge of the outsourcing company.
C
26) ________ refers to the leasing of hardware with pre-installed operating systems. A) Software as a Service B) Outsourcing C) Platform as a Service D) IaaS cloud hosting
C
28) Which of the following is a right of a user of information systems? A) expecting hand-holding for basic operations B) making hardware modifications to your computer as you see fit C) contributing to requirements for new system features and functions D) receiving repetitive training and support for the same issues
C
4) In organizations where primary information systems support only accounting and finance activities, a reporting arrangement wherein the CIO reports to the ________ is practical. A) CEO B) COO C) CFO D) CTO
C
6) An organization that wishes to leverage the power of social media and elastic cloud opportunities to help accomplish its goals and objectives should ideally turn to the ________ group within its IT department for information. A) operations B) development C) technology D) data administration
C
8) The ________ group investigates new information systems and determines how the organization can benefit from them. A) outsourcing relations B) development C) technology D) operations
C
14) The ________ group's purpose is to protect information assets by establishing standards and management practices and policies. A) outsourcing relations B) operations C) development D) data administration
D
17) A ________ monitors, maintains, fixes, and tunes computer networks. A) technical writer B) network programmer C) PQA test engineer D) network administrator
D
22) A(n) ________ committee is a group of senior managers from the major business functions that works with the CIO to set the IS priorities and decide among major IS projects and alternatives. A) enforcement B) disciplinary C) administrative D) steering
D
29) Which of the following is a responsibility of an information systems user? A) expecting hand-holding for basic operations B) receiving repetitive support for the same issue C) making unauthorized hardware modifications D) following security and backup procedures
D
5) In organizations that operate significant nonaccounting information systems, such as manufacturers, a reporting arrangement wherein the CIO reports to the ________ is more common and effective. A) CTO B) CFO C) CSO D) CEO
D
