Chapter 12
GDSS such as Cisco Collaboration Meeting Rooms Hybrid can handle up to: 500 participants. 1000 participants. 50 participants. 5 participants. 5000 participants.
500 participants.
Which of the following describes how the Simon framework of decision-making works in high-velocity decision environments? The first three steps of the process are handled by software algorithms and the final step is handled by experienced managers. All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow. All four steps are performed by humans with the support of high-speed, high-volume DSS and ESS. Only the initial ste
All four steps of the process are handled by software algorithms; humans are eliminated from the decisions because they are too slow.
Which of the following BI tools or abilities has been driving the movement toward "smart cities"? Predictive analytics Data mining OLAP Chi-square analysis Big data analytics
Big data analytics
The management methodology of using a firm's strategy to generate operational targets for the business and measuring progress towards them using the firm's enterprise systems is called: benchmarks. the balanced scorecard method. Business Performance Measurement (BPM). Key Performance Indicators (KPIs). business intelligence.
Business Performance Measurement (BPM).
Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action? Production reports Business case archives Parameterized reports Forecasts, scenarios, and models Drill down
Business case archives
Which quality dimension of information is concerned that all the necessary data needed to make a decision is present? Completeness Validity Accessibility Timeliness Consistency
Completeness
A(n) ________ facilitates the solution to unstructured problems by a set of decision makers working together as a group. DSS GIS CDSS ESS GDSS
GDSS
Which of the following companies is not identified in the text as one of the leading producers of business intelligence and analytics products? IBM Google Microsoft SAS SAP
Which of the following statements best describes the business value of improved decision making? Improved decision making enables senior executives to more accurately foresee future financial trends. Improved decision making creates a better organizational culture. Improved decision making creates better products. Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual valu
Improved decision making results in a large monetary value for the firm as numerous small daily decisions affecting efficiency, production, costs, and more add up to large annual values.
Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention, satisfaction, and quality performance? ESS DSS CDSS MIS TPS
ESS
Which type of information system uses data visualization technology to analyze and display data for planning and decision making in the form of digitized maps? Location analytics GIS Executive support systems GDSS DSS
GIS
According to Mintzberg, managers in their informational role act as: leaders. nerve centers of the organization. liaisons. negotiators. figureheads for the organization.
nerve centers of the organization.
The decision to approve a capital budget is an example of a(n) ________ decision. undocumented unstructured structured analytic semi-structured
unstructured
The role of spokesperson falls into which of Mintzberg's managerial classifications? Decisional Leading Interpersonal Informational Symbolic
Informational
Which of the following is not one of the five observed ways in which managerial behavior differs from the classical description of managers? Managers prefer current, specific, ad-hoc information. Managers prefer oral forms of communication. Managers give high priority to maintaining a diverse web of contacts. Managers perform a great deal of work at an unrelenting pace. Managers prefer using formal information systems.
Managers prefer current, specific, ad-hoc information.
Which of the following statements best describes the term business intelligence? Information systems involved in business decision making Software developed exclusively for business management Enterprise systems used to make business decisions The tools and techniques used to analyze and understand business data The infrastructure for collecting, integrating, and analyzing business data
The infrastructure for collecting, integrating, and analyzing business data
The leading methodology for understanding the really important information needed by a firm's executives is called the ________ method. data visualization KPI digital dashboard predictive analytics balanced scorecard
balanced scorecard
The dimension of ________ describes whether data elements are consistently defined. validity integrity completeness accuracy consistency
consistency
A(n) ________ is a BI feature that presents performance data defined by users. portal interface dashboard ad hoc query parameterized report
dashboard
Predictive analytics is used for all of the following except: establishing consumer credit scores. anticipating customer response to price changes. determining the best routes for product delivery. forecasting driver safety. identifying the most profitable customers.
determining the best routes for product delivery.
All of the following managerial roles can be supported by information systems except: disseminator. resource allocator. nerve center. entrepreneur. liaison.
entrepreneur
The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions. politics biases inefficiency backgrounds filters
filters
Executive Support Systems (ESS): enable operational managers to create parameterized reports. have the ability to drill down into lower levels of detail. support the structured decision making of senior executives. easily integrate data from different systems. are primarily driven by information derived from a company's transaction processing systems.
have the ability to drill down into lower levels of detail.
GDSS capabilities have improved along with all of the following except: expansion of Wi-Fi bandwidth. improved power of desktop PCs. increase in dedicated conference rooms. explosion of mobile computing. growth of cellular networks.
increase in dedicated conference rooms.
As discussed in the chapter text, the three main reasons that investments in information technology do not always produce positive results are: organization, culture, and technology. organization, environment, culture. information quality, information integrity, and information accuracy. information quality, organizational culture, and management filters. management support, technical logistics, and user compliance.
information quality, organizational culture, and management filters.
The dimension of ________ in information quality describes whether the structure of data is consistent. timeliness accuracy completeness consistency integrity
integrity
When managers represent their company in the outside world and perform symbolic duties, they are acting in their: managerial role. informational role. decisional role. interpersonal role. leadership role.
interpersonal role.
Mintzberg outlined three categories of managerial roles: cultural, organizational, and technical. middle management, senior management, executive. operational, management, and executive. control, leadership, oversight. interpersonal, informational, and decisional.
interpersonal, informational, and decisional.
Behavioral models of management see managers as being ________ than does the classical model. more systematic more reflective more informal more well organized less reactive
more informal
The decisions involved in creating and producing a corporate intranet can be classified as ________ decisions. structured analytic semistructured unstructured procedural
semistructured
A pivot table is a(n): tool for performing sensitivity analysis. chart tool that can rotate columnar data quickly and visually. integral data visualization tool used in digital dashboards and scorecards. spreadsheet tool that displays two or more dimensions of data in a convenient format. type of relational database.
spreadsheet tool that displays two or more dimensions of data in a convenient format.
Checking store inventory is an example of a(n) ________ decision. structured procedural unstructured ad hoc semi-structured
structured
________ are visual tools for presenting performance data in a BI system. Scenarios and models Dashboards and scorecards Parameterized reports Reports and the drill-down feature Ad hoc report creation
Dashboards and scorecards
The role of negotiator falls into which of Mintzberg's managerial classifications? Decisional Informational Interpersonal Symbolic Leading
Decisional
An information system that combines data from internal TPS with information from financial systems and external sources to deliver reports such as profit-loss statements and impact analyses, is an example of: MIS. CDSS. GIS. DSS. ESS.
ESS
Google's search engine is an example of which of the following types of decision? Analytic Semi-structured Highly structured High velocity Financial
High velocity
Measures defined by management and used to internally evaluate the success of a firm's financial, business process, customer, and learning and growth are called: the balanced scorecard method. benchmarks. parameters. BPM. KPIs.
KPIs.
An information system for a building company that tracks construction costs for various projects across the United States would be categorized as a type of: KPI. BPM. GSS. GDSS. MIS.
MIS
Which of the following are most likely to rely primarily on the drill-down functionality of BI for their decision-making needs? Business analysts Operational employees Senior executives Middle managers IT developers
Middle managers
Which of the following is not one of the five classical functions of managers? New product creator Organizing Planning Controlling Deciding
New product creator
Which of the following are most likely to rely primarily on production reports for their decision-making needs? Operational supervisors Senior managers Business analysts Analytic modelers Executives
Operational supervisors
Which of the following is not one of the six main elements in the business intelligence environment discussed in this chapter? Data from the business environment User interface Organizational culture Managerial users and methods Delivery platform
Organizational culture
Which of the following is not one of the Simon's four stages of decision making? Prediction Design Choice Intelligence Implementation
Prediction
Which of the following is not an example of a BI predefined production report? Direct and indirect spending Supplier performance Revenue forecasts Order cycle time Workforce demographics
Revenue forecasts
Which type of decision is calculating gross pay for hourly workers? Semi-structured Ad hoc Unstructured Structured Procedural
Structured
Which of the following systems support a manager's role as figurehead of an organization? ESS E-mail DSS Telepresence systems MIS
Telepresence systems
Which type of decision is deciding whether to introduce a new product line? Unstructured Recurring Predictive Structured Nonrecurring
Unstructured
A well-designed ESS will allow management to: facilitate group decision making. create routine production reports as well as view overall business performance. track the activities of competitors. create pivot charts. analyze big data.
analyze big data.
The ________ phase of decision making involves identifying and exploring various solutions to a problem. intelligence design analysis choice implementation
design
Group Decision Support Systems (GDSS): provide tools that allow managers to visualize data. facilitate the solution of unstructured problems. support decisions that require knowledge about the geographic distribution of resources. are only used with geographically dispersed attendees. are designed to allow meeting attendees to share their thoughts in real-time with their peers.
facilitate the solution of unstructured problems.
MIS typically produce: solutions to semi-structured problems appropriate for middle management decision making. fixed, regularly scheduled reports based on data extracted from the organization's TPS. new ways of looking at data that emphasize change, flexibility, and rapid response. assumptions, responses to ad-hoc queries, and graphic representations of existing data. scorecards of overall firm performance along predefined key indicators.
fixed, regularly scheduled reports based on data extracted from the organization's TPS.
Decisions regarding managing and monitoring day-to-day business activities are referred to as ________ intelligence. analytical business transactional operational production
operational
A(n) ________ report is produced when a user enters various values in a pivot table to filter data. ad hoc parameterized SQL production drill-down
parameterized
BI that is designed to determine the most likely effects of changes in the business environment is called: big data analytics. statistical modeling. parameterized reports. predictive analytics. environmental analytics.
predictive analytics.
A drawback to high-velocity, automated decision-making systems is that they are unable to: handle structured decisions. be applied to situations outside of the financial world. handle semi-structured decisions. handle high volumes of decisions. respond to new real-world conditions.
respond to new real-world conditions.
If you can follow a definite procedure to make a business decision, you are making a(n) ________ decision. structured ad-hoc unstructured semi-structured procedural
structured
When there is no well-understood or agreed-on procedure for making a decision, it is said to be: undocumented. documented. random. semi-structured. unstructured.
unstructured.
