Chapter 12 A+

Match each active directory definition on the left with its corresponding term on the right. (Some definitions do not have an associated term on the right.) -Domain controller -Site -Subnet -Forrest root domain -Tree root domain

-A server that holds a copy of the active directory database that can be written to -Represents a group of networks that are connected with high-speed links -Represents a physical network segment -The first domain created in an active directory forest -The highest-level domain in a tree

A user works primarily in your organization's production area. However, she frequently needs to access data stored on her Windows 10 desktop system in her office while on the production floor. She would like to be able to use a system in the production are to remotely access her desktop system using a network connection. Which groups on her desktop system could you make her user account a member of to enable this configuration? (Select two.)

-Administrators -Remote desktop users

You manage a group of 20 windows workstations that are currently configured as a workgroup. You have been thinking about switching to an active directory configuration. Which advantages would you gain by switching to active directory? (Select TWO.)

-Centralized configuration control -Centralized authentication

You want to make sure that you always have the latest patches installed for an order entry application created by DataComLink corporation. What should you do? (Select TWO.)

-Configure the application to automatically download and install updates as they are released. -Check the datacomlink website regularly for patches and updates to the software.

Drag the group policy setting on the left to the appropriate description of how the setting is enforced on the right. -Causes the policy to be enforced -Does not change the current setting for the policy -Prevents the policy from being enforced

-Enabled -Not configured -Disabled

You need to protect the user data on a windows 10 system. Which tools could you use to do this?

-File history -Windows 7 (Backup and restore)

You have a laptop running windows 10. User account control (UAC) has been disabled. How would you re-enable UAC on the laptop? (Select two. Each choice is complete solution.)

-In the control Panel, select system and security and then security and maintenance. -In the control panel, select user accounts and then user accounts

To protect user data on a windows 10 system, you've configured system restore to automatically create restore points for the C: volume. Given that your user profile data is stored in the default directory (C:\Users), will this strategy adequately protect your users' data? (Select TWO).

-No. You need to create a backup of your user data as well. -No. You need to enable file history

(12.4) Match each active directory term on the left with its corresponding definition on the right. -Logical organization of resources -Collection of network resources -Collection of related domain trees -Network resource in the directory -Group of related domains.

-Organizational unit -Domain -Forest -Object -Tree

You are an IT technician for your company. Jodie, a receptionist, thinks her Windows 10 machine is running slowly today and calls you to see if you can speed it up. None of the other employees have called regarding any related issues, so you suspect it is an issue with Jodie's computer, perhaps a malfunctioning application. To help troubleshoot Jodie's computer, you run task manager. Which of the following tabs would be the most helpful for getting an overall view of how Jodie's computer is running? (select Two).

-Performance -Processes

You are an IT technician for your company. Rachel, a receptionist, thinks her Windows 10 machine is running slowly today and calls you to see if you can speed it up. None of the other employees have called regarding any related issues, so you suspect it is an issue with Rachel's computer, perhaps a malfunctioning application. To help troubleshoot Rachel's computer, you run task manager. Which of the following tabs would be the most helpful for getting an overall view of how Rachel's computer is running? (select Two).

-Processes -Performance

What is the purpose of the Microsoft management console (MMC)? (Select TWO).

-Provide a common user interface for performing system administration tasks. -Provide a shell for running snap-ins

You have configured your windows systems to automatically back up user data every night at midnight. You also take a system image backup once per month. What else should you do to ensure that you are protected from data loss? (Select TWO.)

-Regularly test restoration procedures -Store a copy of all backups off-site

A home office user employs a technician to secure a windows computer. To secure the local accounts, which of the following actions should the technician perform? (Select TWO).

-Rename the administrator account -Disable the guest account

Which of the following paths opens the computer management tool in windows 10? (Select TWO).

-Right-click the windows icon and select computer management. -In the control panel, open system and security > administrative tools and then double-click the computer management icon

You manage windows desktops for your organization. You recently updated all of your workstations to windows 10. Your organization relies on a particular application, which worked correctly on windows 7, but now does not run in windows 10. You have checked the application vendor's website, but they do not provide a windows 10 update. What are your options for running the application? (Select two)

-Run the application in compatibility mode -Create a virtual computer that runes windows 7. Run the virtual computer each time the application runs.

You manage a Windows system. You want to view information about your computer, including the CPU utilization and information about disk I/O operations. Which tools could you use to do this? (Select TWO.)

-Task Manager -Performance Monitor

Drag each definition on the left to its corresponding performance counter on the right. Each definition may be used once, more than once, or not at all. -Disk queue length -Processor utilization -Commit Charge -Disk time -Page file usage -Memory pages per second

-The number of read and write requests that are waiting to be processed -The amount of time the processor spends performing non-idle tasks. -The amount of memory that has been assigned to running processes -The amount of time that the disk subsystem is busy reading from and writing to disk -(Leave Blank) -The number of hard faults that occur each second.

Which of the following is true of the way many large digital media vendors are using digital rights management technology? (Select TWO.)

-They are moving away from DRM because of several key shortcomings in the technology. -They are adopting alternatives to DRM such as encouraging customers to not illegally share digital files.

Your computer seems to be running slowly. In particular, you notice that the hard drive activity light stays lit constantly when running multiple applications and switching between open windows, even though you aren't saving large files. What could you do to troubleshoot the problem? (Select two.)

-Use task manager to monitor memory utilization. -Use resource monitor to monitor memory utilization.

Which of the following is true of online software activation? (Select THREE.)

-With personal software licenses, the limit is usually one to three online activation. -Before running a newly installed application, the user must activate their license online on the software vendor's website. -Persistent activation may require the license to be continuously re-activated online at a preconfigured interval

While using a windows 10 system, you accidentally downloaded and installed a malware package from a phishing email exploit. You were able to reboot the system into safe mode and use system restore to revert the system to a point in time before the malware infection occurred. Given this information, which of the following are true?

-You must reinstall any applications that were installed after the restore point was taken -Your user files were not affected when the system was reverted to the restore point.

(12.9) Your organization has 20 employees who need an accounting software update installed. Due to a miscommunication, the purchaser only paid to update 10 licenses. The software company issued a paper license and a single key for updating 10 users. Since this is an enterprise paper license, there is no mechanism that enforces a limit to the number of times the key can be used, so you decide to go ahead and update all 20 users. What are the possible consequences of this decision? (Select TWO.)

-You risk losing your job -You expose your company to litigation by violating the software license agreement.

(12.6) Which port does telnet use?

23

Which port must be opened in a firewall of a Windows system in order Remote Desktop connections to be established with it?

3389

When assisting users, a technician often uses the Mac OS force quit functions and the linux kill command. Which of the following situations would require their use?

A runaway application does not respond to user input

You are the owner of a small startup company consisting of only five employees. Each employee has their own computer. Due to the type of services your company offers, you don't foresee the employee count increasing much in the next year or two. As a startup company, you want to keep costs low and facilitate easier file sharing, internet access, printers, and other local network resources. Which of the following would be the best implementation for your business?

A workgroup

You recently installed a windows 10 system. During the installation process, you elected to sign into the system using a local user account. After using the system for a time, you decide to begin using an online Microsoft account to authenticate to the system instead.

Accounts

What is the name of the service included with the windows server operating system that manages a centralized database containing user account and security information?

Active directory

You want to create a new user account on a Windows system that can create and edit private files, start and stop the system, install applications, and add new device drivers. Which group should this user be a member of?

Administrators

You need to configure file history to automatically delete any stored snapshots that are older than one month. Click the control panel option you would use to do this.

Advanced settings

(12.11) You work as the IT administrator for a small startup company. Lily's computer has two internal hard drives and runs Windows 10. She is concerned that she may accidentally delete a file or that her primary hard disk may fail at some future time. She has come to you for suggestions about how to protect her files. Due to the size and revenue of this startup company, resources are somewhat limited. Which of the following would best protect Lily's files?

Back up her files using file history

While using a new Windows system, you find that the double-click speed setting on the mouse pointer is set much slower than you would prefer. You want to increase the double-click speed setting. Click the tab you would use in the Mouse Properties window to do this.

Buttons

You want to configure your windows 10 workstation so that it can get windows updates direclty from other windows 10 systems on the network that have already downloaded them from Microsoft. Click the settings app option you would use to do this.

Choose how updates are delivered

Which category can you use in control panel to control how times, dates, numbers, and currency are formatted and displayed for your computer?

Clock and region

System restore is currently disabled for all volumes on a windows 10 system. You need to enable system protection for the C: volume. Click the option you would select to do this?

Configure

You have a windows system shared by three shift workers. Files that are used by all users are stored on the D:\ drive in various folders. The users have created hundreds of files on this drive and sometimes experience difficulty finding the files they need. What should you do?

Configure indexing to include the D:\ drive

You are working on your computer when a person from the shipping department delivers a new external solid state drive (SSD) you ordered. When you plug the drive into your USB port, Windows cannot find a suitable device driver for the drive. To best resolve the issue, from which of the following windows consoles would you access device manager?

Control Panel

What is the technology that protects the intellectual property rights of publishers and restricts the use of copyrighted works to those who have paid the necessary licensing fees?

DRM

You manage a large number of workstations that belong to a windows domain. You want to prevent anyone that might try to gain access to a computer from guessing login information by trying multiple passwords. Which default GPO contains a policy you can enable to guard all computers in the domain against this security breach?

Default domain policy

Users have been experiencing periodic system lockups that generate the same error message. After checking Microsoft's Web site, you find that a hotfix is available to address the issue. What should you do next?

Deploy the hotfix on a test computer

(12.1) On a Windows System, which task manager tab would you use to adjust the priority given to a specific program?

Details

You want to configure User access control so that you see the permission prompt only when programs try to make changes to your computer (Not when you make changes). You do not want the desktop to be dimmed when the prompt is shown. What should you do?

Disable secure desktop

You want to configure user account control so that when a UAC prompt is shown, the desktop is not dimmed, allowing you to continue working without responding to the prompt immediately. What should you do?

Edit settings in the local security policy.

You provide desktop support for small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what he is doing that might be causing the problem. What should you do?

Establish a remote assistance connection and watch what the user is doing.

You provide desktop support for small company. The company has two locations in the same city, but they are several miles away. You get a call from a user who is having problems installing a new device. You try to tell the user how to update the driver for the device over the phone, but he is having a hard time understanding your directions and is becoming frustrated. What should you do?

Establish a remote desktop connection and update the driver

A user has complained about not being able to remove a program that is no longer needed on a computer. The programs option is not available in control panel. You suspect that a policy is enabled that hides this option from the user. But after opening the local group policy editor, you see that the policy to hide programs is not configured. You know that other users in this domain can access the programs option. To determine whether the policy is enabled, where should you look next?

GPOs linked to organizational units that contain this user's object.

(12.5) On a windows system, which of the following is true of groups?

Group members have the access rights assigned to the group

A user calls to report a problem. She is trying to install an application on her new windows 10 system, but cannot. Her user account is a member of the users group on the system. What do you suspect is causing the installation issue?

Her group membership does not allow her to install new software

Which of the following terms describes a windows operating system patch that corrects a specific problem and is released on a short-term, periodic basis?

Hotfix

(12.10) Which of the following actions directly improves system security on a windows workstation?

Install the latest updates

Don is an accountant in the Finance department, and for the last several months has been testing an online accounting program. After speaking with his manager, Don received permission to download a steamlined version of the software which requires a local installation. After downloading, Don tried to install the application, but the OS will not allow it. Out of frustration, he called the Help Desk. The Help Desk personnel came to Don's machine and installed the application without issue. Which of the following is the most likely reason Don could not install the application?

Insufficient permissions

You are managing a workstation that is not part of a windows domain. Users on this computer should not be permitted to download applications from the windows store. Which administration tool can you use to enable a policy that turns off the store application for all users on this computer?

Local group policy editor

You work in the IT department. To perform your daily tasks, you often use many of the windows consoles, such as the device manager, hyper-v manager, and the performance monitor. Although each of these can be accessed from various locations in windows, you want one location from which these common tools can be accessed. Which of the following system utilities would best provide this capability?

MMC

Which utility allows you to choose selective startup in windows?

Msconfig (System configuration)

Which tool can you use to view (but not modify) hardware and configuration information for your computer?

Msinfo32

(12.12) To protect a windows 10 system, you've configured system restore to automatically protect your system using restore points. Will this adequately protect the user data on the system?

No, you need to enable file history

You need to back up user data on a windows 10 system. The computer has a single SSD storage device installed that contains both the windows operating system (in c:\windows) and user profile data (in C:\users). You plan to do the following: -Use backup and restore to backup user data -Run the backup automatically every night at 11:00 p.m. -Store the backups in the C:\backups folder -Include a system image in each backup Will this configuration work?

No. Backups created with backup and restore can't be stored on the drive that contains the information being backed up.

One software license model allows software to be freely distributed, downloaded, and installed without paying a license fee, but often requires a fee for support, training, or added functionality. What is the name of this model?

Open source

(12.3) You need to use Task Manager to analyze memory utilization on a Windows system. For example, you need to see how much system RAM is currently in use and how much is available. Click on the tab in Task Manager that you would use to do this.

Performance

Which tool can you use to gather and display statistics that help you monitor the operation of a windows system?

Performance monitor

(12.2) While using a new windows system, you find that the mouse pointer tracks much more slowly on the screen than you would prefer. You want to increase the mouse pointer speed. Click the tab you would use in the Mouse Properties window to do this.

Pointer options

Which tool lets you view and directly edit the registry?

Regedit

Which of the following remote access mechanisms on a windows system lets you watch what a user is doing and, if necessary, take control of the user's desktop to perform configuration tasks?

Remote assistance

Which tool can you use to display hardware utilization statistics that tell you about the operation of your computer?

Resource monitor

Micka, a tech-savy employee, tried to upgrade her computer from Windows 7 to windows 10 from the internet. Something went wrong during the upgrade, and Micka's computer will no longer boot to windows. She has brought her computer to the IT department for you to repair. You have tried to repair the computer, but you are unable to boot to windows. Which of the following methods would be the quicest way to get Micka's computer back to its original windows 7 operating system?

Restore her system using the recovery partition

Bryce's computer is acting unusually sluggish today. He calls you, an IT technician, to see if you can find out what is going on and to improve his computer's performance. You run task manager on Bryce's computer and find that a suspicious application has nearly 90% CPU utilization. Which of the following can be used from Task manger to stop the application from running?

Right-click > End Task

Jodie's computer is acting unusually sluggish today. She calls you, an IT technician, to see if you can find out what is going on and to improve her computer's performance. You run task manager on Jodie's computer and find that a suspicious application has nearly 90% CPU utilization. Which of the following actions can you take from task manager to stop the application from running?

Right-click > end task

Which of the following can be used to create a secure connection to a remote server?

SSH

Which of the following network services or protocols uses TCP/IP port 22?

SSH

An administrator configures the time machine application on Mac OS computer and develops scripts that use the tar command on Linux computers/ Which of the following best practices is the administrator following?

Scheduled backups

Occasionally, Rachel works from another Mac in her office, rather than her own, and needs to be able to access her Mac while she is away from her desk. Which option can Rachel use to access her Mac?

Screen sharing

A small business hires an after-hours cleaning service that is known to have a high turnover of employees. They want to prevent unauthorized access to their computers, but do not want to send money on new hardware. Which of the following is the best solution?

Set login time restrictions

You recently installed several applications on a Windows system. After doing so, you notice that the system takes much longer to boot up. You suspect that the new applications include one or more helper applications that are automatically loaded when the system boots. To increase performance, you want to identify any such helper applications and disable them. Click on the tab in Task Manager that you would use to do this.

Startup

You have just installed the latest windows updates on your windows 10 computer. After the computer has rebooted, you get the following error message: Error: Windows failed to start. A recent hardware or software change might have caused the issue after you installed windows updates. Since your computer wont start, you have booted your computer into the advanced options section of the windows 10 recovery environment (see image). While troubleshooting this issue, which of the advanced options would be the best to try first?

Startup repair

Your job functions have recently changed. As a result, you find that you are needing to work with more running programs on your windows 10 computer at a time. Although yo haven't seen these in the past, you are now starting to receive error messages warning you of low virtual memory. However, no additional RAM can be added to your computer. Which of the following control panel utilities would best allow you to eliminate or reduce the number of error messages?

System

You need to enable remote desktop on a user's windows 10 system so that you can manage it over the network from your office. Click the control panel option you use to accomplish this task.

System and Security

A new computer has been added to the sales department and needs to be joined to the corpnet domain. Which of the following system properties settings must be used to make the change?

System properties > computer name

You want to perform a windows update on your windows 10 computer. Before doing so, you want to make sure you can easily go back to the state it was in prior to the update. Which of the following control panel utilities is best to enable and use prior to the update?

System protection

System restore point has been enabled for all volumes on a windows system. Recently, a new network driver was installed on the system. However, the driver code contained bugs and now your network board no longer functions. You are unable to access the internet to download an older version of the driver. You need to revert the system to a prior restore point that was taken before the driver was installed. Click the option you would use to do this.

System restore

You manage a Windows system. You want to view information about all of your programs running on your system and sort each program by the amount of memory and CPU that the program uses. Which tool should you use?

Task manager

Your computer has a quad-core processor that supports multithreading installed. Given that the system is running windows, how can you verify whether multithreading has been enabled?

Task manager can display CPU utilization graphs for eight processors.

(12.7) Which Windows tool lets you perform automatic backups at regular times (such as on specific days at specific times)?

Task scheduler

You have an application that you would like to run on your windows workstation every monday at 3:00 p.m. Which tool would you use to configure the application to run automatically?

Task scheduler

You would like to run an application on your windows workstation every Monday at 3:00 p.m. Which tool would you use to configure the application to run automatically?

Task scheduler

The hide programs option setting is configured for a specific user as follows: Local Group Policy: Enabled Default domain policy GPO: Not configured GPO linked to the user's organizational unit: disabled. After logging in, the user is able to see the programs option. Why does this happen?

The GPO linked to the user's organizational unit is applied last, so this setting takes precedence.

You use your computer to type documents in Portuguese that will be sent to Brazil. You purchase a second keyboard designed specifically for Portuguese. Which tool would you use to configure your computer for the new keyboard so you can switch between the Portuguese and English keyboards?

Time and language

Why should backup media be stored offsite?

To prevent the same disaster from affecting both the system and its associated backup media.

which windows component prompts the user for credentials or permission to protect against unauthorized activities, such as an unintended software installation

User account control (UAC)

You need to create a user account on a Windows system that can create files, run applications, and install printers when the driver for the printer already exists on the computer. You want the user to have only minimum rights necessary on the computer. Which group should this user be a member of?

Users

What is the purpose of the services snap-in?

View and manage software programs running in the background

What is the purpose of the dxdiag tool?

View information related to DirectX operation

Recently, a Windows 10 update was automatically download and installed on your Windows 10 system. After you install the update, your contact manager database application no longer works correctly. You want to uninstall the latest updates to see if the application starts working again. Click the option you would use in the settings app to do this.

View your update history

You work for a large company as the IT administrator. With the many external attacks being perpetrated in the form of security breaches being found it applications, you are concerned that your windows 10 computers may be vulnerable. You also want to ensure that windows is using the latest features. Which of the following would best protect your computers?

Windows updates

You're using a Linux distribution that uses Debian Package Manager (dpkg) for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

apt -get install httpd

You are an IT administrator troubleshooting a windows-based computer. After a while, you determine that you need to refresh the group policy on that computer. Rather than rebooting the computer, you open a command prompt from which the refresh can manually be completed. Which of the following is the best command line tool to run to accomplish this task?

gpupdate

Which command would you use to display a simple list of all processes running on a Linux distribution that uses either RPM of dpkg for package management?

ps -e

(12.8) You're using a Linux distribution that uses RPM for package management. Which command would you use to install httpd, the Apache HTTP Server package, and all its dependencies?

yum install httpd

You're using a linux distribution that uses RPM for package management. Which command would you use to display a list of all packages available for installation within the internet repositories configured on this system?

yum list available

You're using a Linux distribution that uses RPM for package management. Which command would you use to check to see if the httpd package, the Apache HTTP server package, is installed?

yum list installed httpd