Chapter 12 Quiz
Which need describes the desire to be accepted by one's peer, have friendships, be part of a group, and be loved?
Belongingness needs
Which of the following is NOT a need proposed by Maslow in his hierarchy of needs theory?
Compensation needs
Which of the following theories emphasize the needs that motivate people?
Content
The _____ involves whether putting effort into a task will lead to high performance.
E -> P expectancy
_____ is power sharing, or the delegation of power or authority to subordinates in an organization.
Empowerment
_____ is a situation in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.
Engagement
Which of the following is an example of a process theory of motivation?
Equity theory
Which of the following is based on the relationships between effort, performance, and outcomes?
Expectancy theory
Which of the following techniques reduces the likelihood that behavior will be repeated?
Extinction
Which of these refers to the withdrawal of a positive reward, meaning that behavior is no longer reinforced and hence is less likely to occur in the future?
Extinction
_____ is the extent to which doing the job provides information back to the employee about his or her performance.
Feedback
Highroller Casinos provides good salaries and benefits, including bonuses of up to 25 percent of annual salaries. However, the company has been criticized for not establishing an achievement or recognition program for its employees. Which of the following best describes the company in terms of the two-factor theory?
Good hygiene factors and inadequate motivators
Which motivation theory proposes that needs must be satisfied in sequence?
Hierarchy of needs theory
Karen is a first line supervisor at Wolfs, Inc. She wishes to increase her employee's opportunities for growth and learning. Which of the following techniques should she use?
Job enrichment
_____ systematically moves employees from one job to another, thereby increasing the number of different tasks an employee performs without increasing the complexity of any one job.
Job rotation
Which of the following is the arousal, direction, and persistence of behavior?
Motivation
_____ have the greatest impact, according to Herzberg, on job satisfaction.
Motivators
Which of the following theories concern the thought processes that influence behavior?
Process
One of your fellow students is continually late to class. The professor has tried numerous verbal warnings and recently took points away from the student's grade. Based on the above, the professor's actions are consistent with which of the following reinforcement techniques?
Punishment
Which of the following theories focuses on changing or modifying employees' on-the-job behavior through the appropriate use of immediate rewards and punishments?
Reinforcement theory
Which of the following theories places an emphasis on behavior and its consequences?
Reinforcement theory
_____ occurs when an individual sees others perform certain behaviors and get rewarded for them.
Vicarious learning
A(n)_____ is an example of an intrinsic reward.
employee's feelings of self-worth
The delegation of power and authority to subordinates is referred to as:
empowerment
Carla's subordinates view her as a great manager. Not only does she get the job done, but she organizes the workplace in such a way that employees experience a sense of meaningfulness, connection, and growth. This is an example of employee:
engagement
A(n)_____ refers to a reward given by another person.
extrinsic reward
In goal-setting theory, _____ refers to the idea that employees have to "buy into" the goals.
goal acceptance
In goal-setting theory, _____ refers to the degree to which goals are concrete and unambiguous.
goal specificity
Sally enjoys her job as a teacher, not because of the pay or benefits, but because she feels good about shaping the minds of tomorrow's leaders. Sally is motivated by:
intrinsic rewards.
A job design that incorporates achievement, recognition, and other high-level motivators into the work is referred to as:
job enrichment.
The job characteristic of feedback provides the worker with:
knowledge of actual results.
Denise has a desire to influence others, be responsible for them, and have authority over them. It can be described as her:
need for power.
According to Herzberg, _____ is an example of a hygiene factor.
pay
Frank is primarily driven by a need to establish close social relationships with other people. Alderfer would say he is motivated by:
relatedness needs.
According to Maslow, the highest order needs are:
self-actualization needs.