chapter 1,2,3,4

Which of the following is the most effective self-esteem affirmation?

"I am responsible for my own choices."

global marketplace

an international system for the buying and selling of goods and services

Johari Window

A composite of four panes that shows you ways of relating to others: the open, blind, hidden, and unknown panes.

gut-level communication

Level of communication in which feelings are expressed honestly.

blind pane

The pane in the Johari Window that contains everything other people can see about you, but you can't see yourself.

A _ is the belief that our basic abilities can be developed and improved through dedication and hard work.

growth

is your feeling of confidence and worth as a person

self-esteem

Which of the following best defines the term "self-efficacy"?

the confidence an individual has in his or her ability to deal with problems

_____ is defined as the use of a strength to make up for a real or perceived weakness.

Compensating

ideas and judgments

Expressed through conscious thoughts, opinions, and theories in this level of communication.

Which of the following statements is true about self-esteem?

Higher self-esteem improves attitude and job morale.

Which of the following is a possible consequence of keeping secrets?

It diminishes self-respect.

Identify an accurate statement about human relations.

It includes a desire to understand others and their talents and abilities.

Which of the following is true about the Johari Window?

It is a technique designed for self-understanding that illustrates the ways of relating to others.

Which of the following statements is true about self-concept?

It is the foundation of all your thoughts about yourself.

Identify the statement that accurately describes the open pane in the Johari Window.

It is the pane that contains information that you know about yourself and have no reason to hide from most people.

In the context of how awareness-related barriers impact human relations, explain why people build walls around themselves.

People often build walls around themselves to protect themselves from things they might later regret or might offend. I feel as humans, we want to be perceived a certain way to society. another reason can be paranoid of disclosing too much in which others can misinterpret or dislike what you say. When I say paranoid, I say this because many people nowadays take offense to everything and by people getting offended, it may cost you your job.

cliché conversation

The level of communication with the least amount of self-disclosure, including niceties such as, "Have a nice day."

hidden pane

The pane in the Johari Window that contains information and feelings that you are hiding from other people.

open pane

The pane in the Johari Window that contains information that you know about yourself and that you have no reason to hide.

internal customers

departments employees, or as employees in the other departments within an organization.

A flexible mindset is the belief that talents and abilities are inborn and unchangeable.

false

Focusing on a single strength to compensate for overall bad feelings about oneself is a good way to build higher self-esteem.

false

Human relations depends significantly on ordinary good sense and judgment.

false

When Delilah got a D grade in one of her papers, she said to herself, "I should have studied instead of watching movies all night long with my friends; I'll do better next time." From this comment, we can conclude that Delilah has an external locus of control.

false

When you self-disclose, you risk losing your sense of identity.

false

When people say that someone is "real" or "seems real," they are usually saying that the person

is good at self-disclosure.

Human Relations

is the skill to work effectively through and with other people.

The_ is the self that you assume others see when they look at you.

looking-glass

emphasis on people as human resources

managers and corporate planners are now placing great emphasis on the human factor in addition to technical or occupational skills.

human rights

managers have greater awareness of their responsibilities to safeguard the rights of employees, who for their part have come to expect dignity, respect, equity, and fairness from their managers and other employees in the workplace environment.

human relations goal

personal development & growth and achievement of an organizations objective.

Which of the following is a result of employee engagement?

reduced turnover

Sarah's manager had given her feedback on her low performance for a particular quarter. As a result, Sarah started thinking of herself as unprofessional and an inefficient employee. This lowered her _____, and she tended to be even less productive than before.

self-concept

Which of the following is a pane in the Johari Window?

the unknown pane

People pull back from self-disclosure because

they learn very early in life to shut away large parts of themselves in the hidden pane.

renewed emphasis on working group

todays employees tend to enjoy working as teams and being involved in making decisions as a group.

If your self-esteem is too fragile, you will have little energy left for cultivating mutual respect.

true

In the context of self-disclosure, it is best to avoid topics such as religion, politics, or non-work-related topics in the workplace.

true

One of the ways to deal with the fear of self-disclosure is to consider the worst-case scenario as a possible outcome.

true

Putting things off for too long and not working toward goals can lower your self-esteem.

true

The skill or ability to work effectively through and with other people is known as human relations.

true