chapter 13

Flextime

A program of flexible work hours that allows employees to vary their times of starting and ending work:

$100

Given the following revenue management data, calculate RevPAG (revenue per available guest): -Actual room revenue: $25,000 -Number of available rooms: 350 -Occupancy percentage: 75% -Average daily rate: $90 -Number of guests: 250

$60

Given the following revenue management data, calculate RevPAR (revenue per available room): -Actual room revenue: $18,000 -Number of available rooms: 300 -Occupancy percentage: 75% -Average daily rate: $80

72%

Given the following revenue management data, calculate the room rate achievement factor: -Occupancy percentage: 74% -Actual average rate: $90 -Potential average rate: $125 -Rate spread $12

$107.50

Given the following revenue management data, the potential average rate is: Multiple Occupancy Percentage 50% Rate Spread $20 Potential Average Single Rate $97.50 Actual Average Rate $85.00 Achievement Factor 79.1%

76

Given the following revenue management data, the room rate achievement factor is __________ percent. Occupancy Percentage 72% Actual Average Rate $95 Potential Average Rate $125 Rate Spread $15

Gross operating Profit

In revenue management, GOPPAR is calculated by dividing the number of available rooms into:

The occupancy percentage times the achievement factor

In revenue management, the yield statistic is equal to:

45.1

The Royal Flint Hotel has 380 rooms. At 70 percent occupancy, 120 of the 266 rooms sold are normally occupied by more than one person. The multiple occupancy percentage would be __________ percent.

Did not vary its single rate by room type

The potential average single rate would equal the rack rate of single rooms if the hotel: a. did not vary its single rate by room type.

Establish a minimum number of nights per stay

Which of the following is a transient business tactic used during high-demand periods?

Creating a task list for a position

Which of the following is part of the job analysis process?

Prepare, present, practice, follow up

Which of the following is the correct sequence of the four step training method?

capacity management

Which of the following revenue management methods balances the risks of overbooking against the potential loss of revenue from reservation cancellations, early departures, and no-shows?

Had 100% occupancy

Which of the following revenue management methods might reject a reservation request for a one-night stay, even though rooms are available for that particular night?

The front office manager should personally interview the top candidates considered for open front office department positions

Which of the following statements about recruiting is true?

Job breakdown

Which of the following training tools includes a step by step explanation of how to perform a task, as well as a list of needed equipment and supplies?

Job sharing

An arrangement in which two or more part-time employees share the responsibility of one full-time position.

the entire hotel

During orientation, new hotel front office employees should be given a tour of:

Similarity Error

Ms. Harper, the front office manager of an upscale resort, graduated several years ago with honors from a prominent university. When interviewing job applicants, she is always impressed by students with high grade point averages. Which of the following errors or biases is most likely to affect Ms. Harper's selection technique?

$82.22

The Bocker Hotel has three types of single rooms. There are 80 type A rooms with a rack rate of $75; 90 type B rooms with a rack rate of $80; and 100 type C rooms with a rack rate of $90. What is the potential average single rate for the hotel?

High internal recruitment

The Business Traveler Hotel chain uses its flagship property as a center for developing front office managers who are eventually placed at various properties throughout the chain. Which of the following best characterizes the recruitment practices of this company

Offer the executive floor rooms as part of a midweek escape package to local couples with children

The DeLong Hotel has three different rate categories of rooms. Forecasts show midweek low-demand dates for the higher-priced executive floor rooms. Using principles of capacity management, the reservations manager should:

71.4 (375 divided by 525)

The Harper Hotel has 750 rooms. At 70 percent occupancy, 375 of the 525 rooms sold are normally occupied by more than one person. The multiple occupancy percentage would be _____ percent.

$91.25

The Harper Hotel has three types of single rooms. There are 100 type A rooms with a rack rate of $80; 150 type B rooms with a rack rate of $90; and 150 type C rooms with a rack rate of $100. What is the potential average single rate for the hotel?

The problem resulting when a group fails to book its committed number of room nights

What is group attrition?

The lowest acceptable room rate for a given date, based on anticipated demand

What is the Hurdle rate?

Displacement of transient business

When attempting to maximize revenue and determining whether to accept additional group business, managers should consider the:

coaching

Which of the following focuses training techniques on the actual on-the-job application of what is learned in training sessions?

Yield

•In revenue management, the ratio of actual rooms revenue to potential rooms revenue is the _____ statistic:

Displacement

•The inability to accommodate transient demand for the lack of rooms availability due to the acceptance of group business is called: