CHAPTER 13
The coordination and sharing of information and resources to jointly manage a process is referred to as: a. Process integration b. Simplification c. Reverse logistics d. Differentiation
A
ecurity activities such as; Use of security badges and guards, conducting background check on applicants and using antivirus software and passwords, would be classified as: a. Basic Initiatives b. Reactive Initiatives c. Advanced Initiatives d. Proactive Initiatives
a
Building, maintaining and strengthening beneficial relationships with suppliers and customers is accomplished through the use of: a. Data warehouses b. External process integration c. Expediting d. All of these choices are correct.
B
When salespeople need to fill end-of-quarter or end-of-year sales quotas they might use ___________, which creates greater use of safety stock causing the bullwhip effect. a. Bullwhip ordering b. Order fulfillment c. Order batching d. Stockpilin
C
____________________ tends to reduce safety stocks among supply chain members, generating even less variability in supply chain orders? a. Internal quality standards b. Forward Integration c. Information visibility d. All of these choices are correct.
C
A customer approaches a firm with a question regarding her order status and shipping date; the information the firm provides is an example of which of the eight key supply chain business processes: a. Demand management process b. Supply management process c. Order fulfillment process d. Customer service management proces
D
According to the text, all of the following are considered key supply chain business processes EXCEPT: a. Manufacturing flow management process b. Supplier relationship management process c. Product development and commercialization d. Knowledge management process
D
Failing to see the big picture and acting only in regard to single firm in the supply chain can be referred to as: a. Balking b. Cross-selling c. Shortage gaming d. Silo mentalit
D
Which of the following would be considered a Supply Chain Risk Management activity? a. Diversify the supply base b. Develop a formal risk management program c. Increasing safety stock d. All of these choices are correct.
D
The development of functional silos within an organization is considered a key component to achieving successful supply chain process integration. a. True b. False
b
Mapping the network of primary trading partners is something that should be done to: a. Help the firm decide which businesses to include in its supply chain management efforts b. Obtain point-of-sale information from customers c. Review and establish supply chain strategies d. Assess and improve internal integration of key supply chain processe
A
When demand exceeds a supplier's finished goods available, a supplier may allocate product in proportion to what buyers ordered. This rationing often results in shortage gaming by the suppliers' customers. a. True b. False
A
Which of the following is a contributor to the bullwhip effect? a. Forward buying b. Smaller order sizes c. Vendor managed inventory d. Using actual demand data
A
Having connectivity and visibility to all partners in a firm's supply chain can be accomplished through the use of: a. Legacy MRP systems b. Score-carding systems c. Mobile Marketing d. Cloud-based communication systems
D
Influencing and increasing the capabilities of a firms own employees, as well as those of their trading partners, will help to eliminate which of the following obstacles to process integration? a. Lack of trust b. Lack of Knowledge c. Risk Pooling d. Shortage Gaming
D
Substance disposal and recycling are part of which supply chain business process: a. Customer relationship management process b. Product development and commercialization process c. Customer service management process d. Returns management
D
Supply relationship management personnel routinely communicate with: a. Suppliers for new product development and performance feedback b. Marketing personnel for customer feedback c. Production personnel to obtain feedback on supplier and purchased item performance d. All of these choices are correct.
D
The global process integration software market is expected to: a. Remain constant through 2018 b. Double by the end of 2018 c. Decrease slightly by the end of 2017 d. Grow by about $100 billion from 2017 to 2021
D
Which of the following has made external integration more difficult to achieve? a. Increased number of franchise operators b. Lack of software applications to coordinate the effort c. Identifying key trading partners d. Problems with internal integration efforts
D
Which of the following is a vital element in developing a strong supply chain through the practice of process integration? a. Partner collaborations on methods to improve processes within the supply chain b. Partnerships, which value information sharing and partner collaborations c. Developing and implementing a strong information technology system that allows for fast and easy information exchanges between supply chain partners d. All of these choices are correct.
D
