Chapter 13 Management

For a manager, building an effective team requires work, but the payoff is

a stronger, better-performing work unit

________ is the final stage of group and team development.

adjourning

One violation of privacy is identity theft, a downside of the digital age.

true

When you encounter a medium barrier, the recipient of the message doesn't respond enough.

false

The telephone you use to speak to another person is an example of which part of the communication process?

medium

When a pharmacist can't read a prescription because of a doctor's poor handwriting, the message is disrupted by ________, which is defined as any disturbance that interferes with the transmission of a message.

noise

Although ______ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior.

norms

Which of the following is considered a "soft" tactic used to influence others?

ingratiating tactics

Which of the following is an example of downward communication?

a manager's feedback about a subordinate's performance

The communication advantages of social media use by businesses can best be summarized as

connectivity

Medical knowledge possessed by doctors results in their ______ power.

expert

Which type of communication is highest in media richness?

face-to-face

A rich medium is more effective with routine situations.

false

Collaboration and teamwork are the same thing.

false

Cynthia is a manager who has poor leader-member relations with her employees who perform unambiguous, easily understood tasks. She should use a task-oriented leadership style.

false

Darla is quiet and shy and does not enjoy interacting with others unless it is strictly for a work project. Her supervisor, Ted, is sending her to a networking event where he hopes Darla will make connections with new clients. Based on Darla's attitude, Ted is making the correct choice by sending her.

false

Fiedler's contingency leadership model argues that leadership behaviors should be determined by position power only.

false

In adjourning, conflicts are resolved, close relationships develop, and unity and harmony emerge.

false

Leadership is the ability to marshal human, informational, and other resources to get something done.

false

Members of a group that are asking "What's next?" are in the performing stage of team development.

false

Narcissism is a key positive leadership trait.

false

The Dunning-Kruger effect is a cognitive bias whereby people who are competent at something are unable to recognize their own competence. And not only do they fail to recognize their own competence, they're also likely to feel that they actually are incompetent.

false

The primary purpose of relationship-oriented leadership behavior is to ensure that people, equipment, and other resources are used in an efficient way to accomplish the mission of a group or organization.

false

Which of the following is NOT a key quality displayed by humble leaders?

low self-awareness

Which negative trait of some leaders is marked by a cynical view of human nature that condones opportunistic and unethical ways of manipulating people, putting results over principles?

machiavellianism

In the ______ leadership model, a leader makes desirable rewards available in the workplace and clarifies how followers can obtain them.

path-goal

_______ is NOT a relationship-oriented behavior.

political maneuvering

__________ power, which all managers have, is power that results from a manager's authority to offer praise and pay raises, even promotions to his or her subordinates.

reward

In ______ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy.

self-managed

______ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

servant

Which of the following is NOT one of the eight leadership styles proposed by the revised path-goal theory?

servant leadership

Kendall frequently requests meetings between her team and counterparts in San Bernardino. She often spots issues that will affect both groups and wants to work openly on coordination so there are no surprises for anyone. How would you describe the role Kendall plays?

she is playing a task role

According to Tuckman's five-stage model of group and team development, what is the second stage in the process?

storming

Which of the following communication styles do women NOT use as much as men?

talk over others

A ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company.

team

Which of the following is FALSE about the leader-member exchange (LMX) model of leadership?

the LMX focuses only on the behaviors or traits of leaders

Which of the following statements is NOT a practical implication of the behavioral approaches to leadership?

there is one best style of leadership

Which of the following is an attribute of good listeners?

they paraphrase or summarize what the speaker has said

______ focuses on clarifying employees' roles and task requirements and providing rewards and punishments contingent on performance.

transactional leadership

______ leadership helps employees pursue organizational goals over self-interests.

transformational

Communication is a process consisting of "a sender transmitting a message through media to a receiver who responds."

true

Which of the following is a good tip for being an effective writer?

keep it simple; use short words, sentences, and phrases

Conflict is a perfectly normal state of affairs.

true

Devil's advocacy and the dialectic method are forms of programmed conflict designed to elicit different opinions without inciting people's personal feelings.

true

Defensive communication tends to be more effective than nondefensive communication.

false

Dissemination is the transfer of information and understanding from one person to another.

false

Encoding means interpreting and trying to make sense of a message.

false

The result of too much conflict in the workplace is usually indolence.

false

The unofficial communication system of the informal organization, a system of gossip and rumor, is known as jargon.

false

Trust in the workplace is based on authority and control.

false

A committee investigating the impacts of health care reform on the organization is an example of a(n)

formal group

______ is NOT one of the three types of formal communication

grapevine

External communication flows between people inside and outside the organization, including stakeholders such as customers, suppliers, shareholders, or other owners, and so on.

true

LinkedIn is the most popular and effective social media for recruiting.

true

Personality conflict is defined as interpersonal opposition based on personal dislike or disagreement.

true

Studies have shown that about 70 percent of workplace learning is informal.

true

Team composition reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.

true

The best leaders display both transactional and transformational leadership styles.

true

Today, teamwork is considered the cornerstone of future management.

true

Which of the following is most important for the team leader to encourage during the storming stage of group and team development?

voicing of disagreements