Chapter 13 Management 3000 All Homework
According to a 1970s study, which of the following are experienced by work groups that experience too little conflict? (Select all that apply.)
Apathy Lack of creativity
When the conversation with her coworker started to get tense, Mariah announced, "I don't want to talk about it" and left the room. Which conflict-handling style does this demonstrate?
Avoiding
Match the activity used to improve team processes (on the left) with its description (on the right). 1. Creating a team charter 2. Engaging in team reflexivity 3. Giving team members a voice
1. An agreement among team members about how they will work together to make binding decisions and share accountability 2. A process whereby team members evaluate the team's objectives, strategies, and processes 3. The freedom team members feel to express their constructive opinions, concerns, or ideas about work-related issues
Place the stages of group and team development in the correct order, with the first stage listed at the top and the last stage listed at the bottom.
1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
Match the conflict-handling style (on the left) with its description (on the right). 1. Avoiding 2. Obliging 3. Dominating 4. Compromising 5. Integrating
1. Ignoring or suppressing a conflict 2. Allowing the desires of the other party to prevail 3. Ordering an outcome 4. Agreeing to give up something to gain something 5. Identifying a problem cooperatively and weighing alternative solutions
Match the conflict-handling behavior (on the left) with its description (on the right). 1. Openness 2. Equality 3. Empathy 4. Supportiveness 5. Positiveness
1. Stating your views honestly and concentrating on finding a solution to the problem 2. Evaluating all ideas fairly without regard to ownership 3. Trying to experience the other person's feelings and point of view 4. Letting the other person know you want to find a resolution that will benefit both of you. 5. Being upbeat and expressing your willingness to work with the other person to find a resolution to the problem
Match the stage of group and team development (on the left) with its description (on the right). 1. Forming 2. Storming 3. Norming 4. Performing 5. Adjourning
1. The process of getting oriented and acquainted 2. The emergence of individual personalities, roles, and conflicts within the group 3. Resolution of conflicts, and the emergence of unity and harmony among group members 4. Members concentrate on solving problems and completing tasks 5. Members prepare for disbandment of the group or team
10. Miranda keeps the group together. She fosters this solidarity when she accepts others' points of view and offers them praise.
Maintenance role
11. Jalen is sometimes the group's "class clown." When there is a conflict, he is there to help either through reconciliation or with his sense of humor.
Maintenance role
12. Arati is the person who evaluates the groups' accomplishments for criteria logic and practicality.
Maintenance role
16. Pedro is the group member who examines the quality of the group's processes.
Maintenance role
2. Quinn is the "sage" of the group—she is the person people go to for clarification on important issues.
Maintenance role
3. Minh is usually in the background as a passive audience member.
Maintenance role
4. Nia is well respected among the group and is thus the person that others go to for clarification on the groups' values.
Maintenance role
7. Lucas makes note of the group's processes and dynamics and comments on them
Maintenance role
8. Emeldi is the person the group looks to when it is time to pull together their ideas and suggestions.
Maintenance role
Which of the following is not a reason why the groups of employees at Whole Foods Market stores are considered teams?
Members have hiring authority based on votes.
During the ______ stage of team development, conflicts are resolved, close relationships develop, and unity and harmony emerge.
Norming
During which stage of group development would group cohesiveness be a factor?
Norming
What general guidelines or rules of acceptable behavior are followed by most members of a group or team, even though they are often unwritten and seldom discussed?
Norms
Trisha and her co-worker are making plans about where to go for lunch. Since they are having trouble making a decision, Trisha says, "Look, let's just go wherever you'd like." What conflict-handling style is Trisha demonstrating?
Obliging
Sam and Eric don't get along well because Sam is very rigid and goes "by the book," while Eric is much more likely to bend the rules. This is an example of which type of conflict?
Personality
Which type of conflict is best described as interpersonal opposition based on dislike or disagreement among individuals?
Personality
What type of conflict is designed to elicit different opinions without inciting people's personal feelings?
Programmed
Which strategies stimulate constructive conflict among team members?
Spur competition among employees. Bring in outsiders.
1. Clarence suggests new ideas for the group to look into.
Task role
13. Zachary is the group cheerleader. He is the one who keeps the group moving ahead and accomplishing more.
Task role
14. The group can always count on Emma to take care of the routine things like arranging seats or distributing materials for meetings.
Task role
15. When members seem to be disengaging from participation (playing on their iPhones, drifting off), Peng encourages them to stay involved.
Task role
17. Owen could be considered the group's secretary. He serves the group by documenting group discussions and outcomes and performs a "memory function."
Task role
5. When people need help understanding something, Musa is always able to come up with a good example to help. He also usually explores the implications associated with the issue.
Task role
6. Bailey usually handles conflict by getting others to meet "half way."
Task role
9. Jazmine is the group's compass. She keeps the group on track and headed toward their intended and stated goals.
Task role
In which of the following conditions should constructive conflict be stimulated?
The group seems to be afflicted with inertia and apathy.
Which statements about norms are true?
They are general rules of behavior. They are typically unwritten. They exert a powerful influence on group behavior.
What are characteristics of virtual teams?
They communicate electronically. They work together over distance. They work together over time.
Under which circumstances is spurring constructive conflict beneficial?
When facing high employee turnover When group members are resistant to change When dealing with an apathetic work group
Which conditions support teamwork?
Work that is considered meaningful Mutual accountability among team members
When appropriately connected to the organization, which type of group can be highly productive and motivating?
a committee???
Dysfunctional conflict is ______ for the organization.
bad
The "we feeling" that binds group members together is called group ______.
cohesiveness
Sharing information and coordinating efforts among individuals to achieve a common objective is known as ______.
collaboration
Team ______ reflects the collection of jobs, personalities, values, knowledge, experience, and skills of team members.
composition
Sarah's proposal that nurse practitioners be able to discharge patients is reflective of which conflict handling style?
compromising
Connie's team members criticize her for being outspoken and for not keeping them informed of her progress as often as they think she should. The criticism she receives is an example of _____.
conflict
In the norming stage of group/team development:
conflicts are resolved, and friendships and harmony emerge
Teams at Whole Foods Market ultimately compete against other teams and themselves as one method to improve performance. Which of the following is a likely outcome of this competition?
constructive conflict
Which of the following is NOT characteristic of workgroups with excessive conflict?
creativity
Assume Laura has a managing board that includes members from the JoJo Maman Bebe sales, operations, and finance departments. Based solely on this information, what type of team would this most likely be?
cross-functional
Laura mentions that employees will come back from tea break on time because they know it will let down their fellow work mates if they don't. What consideration in building a group into an effective team does this example most closely embody?
motivation through mutual accountability and interdependency
Dysfunctional conflict is sometimes called ________ conflict.
negative
Which conflict handling style does Kira exhibit?
norming?avoiding?
The five conflict handling styles are:
obliging dominating avoiding integrating compromising
Interdependent actions taken by team members that turn inputs into collective outcomes are known as team ______.
processes
Jonathan manages a team that has to decide whether to pursue a new business opportunity in Japan. He splits the team into opposing sides and has them engage in role-playing to help them consider the decision from multiple perspectives. This is an example of ______ conflict.
programmed
Groups often develop through ______, characterized by alternating periods of stable functioning and events that cause dramatic change in norms, roles, and/or objectives.
punctuated equilibrium
Lark's company has been operating for several years, contracting with the government to create solar arrays around the country. In a recent election, the administration changed and several contracts for solar arrays were canceled. Lark has been meeting with his staff to figure out how to adapt to the lack of funds and keep the business going. This is an example of ______.
punctuated equilibrium
Trust is defined as
reciprocal faith in others' intentions and behaviors
The overall debate between the interviewer and Laura centers around which of the following?
return on investment versus team satisfaction
A ______ is a set of behaviors that people expect of individuals in a certain position.
role
Based on the case, store teams at Whole Foods Market are what type of team?
self-managed
Teams with administrative oversight of their task domains are known as ______ teams.
self-managed
Which type of team is expected to foster increased productivity and employee quality of life?
self-managed
A team in the middle of the ______ stage of team development experiences individual conflicts and the emergence of individual personalities within the group.
storming
Select the basic behaviors that will enable you to better handle conflict at work:
supportiveness empathy openness positiveness equality
If Tom Neal, the store team leader in Glastonbury, England, empowers his team to accomplish more, he is performing a ________ role.
task
Within a team, individuals tend to assume either a ______ role based on the expectations of the team, the organization, or themselves.
task or maintenance
Conflict is a process in which one party perceives that its interests are being opposed or negatively affected by another.
true
Reciprocal faith in others' intentions and behaviors is known as ______.
trust
A group exists when which of the following are present?
two or more freely interacting individuals a common identity shared goals shared norms
Team performance improves when members demonstrate a high tolerance for ______ during the forming and storming stages.
uncertainty
A ______ team consists of members who collaborate over time and distance via electronic media.
virtual
______ is a process in which one party perceives that its interests are being opposed or negatively affected by another party.
Conflict
Sources of conflict, such as differences between personalities, groups, or cultures, are called ______.
Conflict triggers
A manager with a "my way or the highway" approach to a conflict is demonstrating which conflict-handling style?
Dominating
What type of conflict is defined by the fact that it hinders the organization's performance or threatens its interests?
Dysfunctional
2. Don was having a great year in terms of his sales numbers, but his team seemed to be struggling to hit their goals. Don went to Lai, one of the other members of the team, and told her he didn't think she was taking her job seriously and that perhaps she should focus on prioritizing her work over her petty personal life.
Dysfunctional Conflict
3. Both Yaz and Jasper had great ideas for a new marketing campaign and their supervisor liked both of the ideas. During their discussion of which campaign they should ultimately choose, Yaz reminded Jasper that his last campaign was ridiculous and a terrible flop and that her campaigns were always the good ones.
Dysfunctional Conflict
1. David sometimes brings hard boiled eggs for lunch at work, which several of his coworkers do not enjoy the smell of. One day at work, David and his coworkers discussed how they could best share the break room space. They decided that on days David brought in hard boiled eggs he would eat them in his office rather than in the break room.
Functional Conflict
4. Both Smitha and Lars were very passionate about their small business venture. When they were trying to decide on a location for their new storefront, the two had a very lengthy debate and somewhat heated discussion about the merits and drawbacks of each of their preferred locations.
Functional Conflict
Which are principal examples of conflict triggers?
Group differences Cultural differences Personality differences
Collaboration is defined as the
act of sharing information and coordinating efforts to achieve a collective outcome
A formal group is
assigned by organizations or their managers to accomplish specific goals
Grace missed another deadline and her boss, Louisa, is very upset. She will have to explain to the client again why the project is behind. Louisa thinks she may say something she'll regret if she talks to Grace about this now, so she decides to wait a while. Louisa is using the ________ conflict-handling style.
avoiding
A group established by an organization to accomplish specific goals is called a(n) ______ group.
formal
If a member of the group does not effectively contribute to JoJo Maman Bebe's success, but continues to be employed, the group may only reach the ________ stage of development.
forming
Within the first stage of team development, called ______, members get oriented and acquainted with each other.
forming
At the beginning of the meeting Kira does not properly lead the team during the ______ stage of team development. Therefore; the team was stuck in the ______ stage.
forming; storming
A ______ is defined as two or more freely interacting individuals who share collective norms and goals and have a common identity.
group
Ramon portrayed which of the following team roles?
harmonizer
Studies have shown that a conflict-free work group tends to be a(n) _____ work group.
inactive
In the storming stage of group/team development:
individual personalities emerge and group members engage in conflict
A team that relies heavily on interpersonal interactions to complete tasks is said to have a high degree of ______ among team members.
interdependence
What makes a self-managed team unique?
members of the team are given administrative oversight for their task area
In the forming stage of group/team development:
members try to break the ice and figure out who is in charge and what the group's goals are
Kira allowed the conflict between Blake and Sarah to turn
dysfunctional
