Chapter 13

problem-resolution

The diagnostic teams at the Centers for Disease Control exemplify a ________ team.

She attended Dartmouth University

Which of the following statements about Lillian Gilbreth is false?

employee termination

Which topic was not included in Hugo Münsterberg's Psychology and Industrial Efficiency?

Frederick Taylor

Who wrote The Principles of Scientific Management?

hostile environment

Rosetta is a master electrician. Often, she is the only woman at the construction site. Her male coworkers frequently make sexual comments about her appearance. She complains to the site manager, but he tells her to toughen up. What form of sexual harassment does this represent?

Willhelm Wundt

Several influential early psychologists studied issues that today would be categorized as industrial psychology, including James Cattell, Hugo Münsterberg, and Walter Dill Scott, who were all students of ________.

guards in male prisons

Sex has been determined as a bona fide occupational qualification (BFOQ) for ________.

O*Net

The United States Department of Labor maintains a database of previously compiled job analyses for different jobs and occupations. What is the database called?

focus on worker input regarding assigned goals

Transactional leaders do not ________.

revolutionary

Transformational leaders are not ________.

over 110,000

What are the 2012 estimated annual earnings for someone with a doctorate specializing in industrial-organizational psychology?

task analysis

What area are human factors psychologists researching when they study what steps people take to successfully wash their hands before performing surgery?

describing the task accurately

What is job analysis?

sex/gender

What is the most common reason for invoking a bona fide occupational qualification (BFOQ) as a defense against an employer accused of discrimination?

apply psychology to advertising, management, and personnel selection

What is the primary contribution of Walter Dill Scott to industrial-organizational psychology? He was one of the first psychologists to ________.

virtual

What kind of team is formed when groups of geographically disparate people come together using digital communications technology?

The phrase "cognitive engineering" should be changed to the word "attention."

What should be changed to make the following sentence true? In human factors psychology, the area of cognitive engineering includes the study of vigilance and monitoring, recognizing signals in noise, mental resources, and divided attention.

The word "workload" should be changed to the phrase "work-content."

What should be changed to make the following sentence true? Research has suggested that the workload factor, which includes variety, difficulty level, and role clarity of the job, is the most predictive factor of overall job satisfaction.

female mentor-male protégé

Which form of mentor-protégé relationship is the rarest?

works well under pressure and in group situations

Which of the following exemplifies a worker-oriented approach to job analysis?

Cancer patients volunteer for an experimental treatment and report improved mood to the researchers during the first few days of the treatment.

Which of the following exemplifies the Hawthorne effect?

Title IX of the Education Amendments of 1972

Which of the following is not an example of Legislation Prohibiting Employment Discrimination?

James Cattell

Who founded the psychological consulting firm called Psychological Corporation?

Mandatory retirement ages exist for safety reasons.

Why is age a bona fide occupational qualification (BFOQ) for airline pilots?

job stress

Work overload, harassment, and bullying can all lead to ________.

industrial

________ psychology is specifically concerned with describing job requirements and assessing individuals for their ability to meet those requirements.

knowledge, skills, abilities

In job specification, what does the acronym KSA stand for?

how human behavior and psychology affect work and how they are affected by work

Industrial-organizational psychology is a branch of psychology that studies ________.

espoused values

Managers at S-Mart routinely expect their employees to volunteer hours at the local veteran's center. The organization supports this practice since it shows commitment, empathy, and compassion, all things that S-Mart endorses as part of its company mission. This represents the ________ aspect of organizational culture.

1876-1956

Robert Yerkes, who lived from ________ to ________, was a pioneer in the area of industrial psychology

tactical

A police or FBI SWAT team handling a hostage situation exemplifies a ________ team.

worker satisfaction, motivation, and commitment

An organizational psychologist studies ________.

job satisfaction

According to the research of Lillian Gilbreth, many employees were motivated by money and ________.

creative

Design teams for car manufacturers create new vehicle models. What type of team does this exemplify?

industrial

Diana is assessing applicants for a pilot job at a regional airfield. She wrote the description of the ideal candidate, and now she is reviewing the personality profiles of the applicants to screen those who do not fit the profile. Diana is working in the specialty area of industrial-organizational psychology called ________ psychology.