Chapter 14

There is a heterogeneous group of leaders

A key characteristic of an organization with leadership diversity is that

Reducing turnover among the minority group member hired.

A major challenge in developing a diverse workforce has shown to be

a marketing campaign can be more readily developed to reach a targeted ethnic or racial group

A marketing advantage of having a multicultural work force is that

failed in their assignments.

A study found that when executives on assignment overseas had low emotional intelligence, they often

A strong performance orientation

A study of about 450 German managers indicated that they had a pronounced cultural value related to

inclusion

A term developed to replace diversity (with respect to organizations) is

figure out which rewards have high valence for them.

A useful guideline in motivating workers from different cultures is to

sensitivity to cultural differences and being culturally adventurous.

According to research, two success factors for international management positions are

encourage high standards of performance at the call center.

Call center manager Charlie has a strong performance orientation value, so he is likely to

Brusque and impatient for results

In contrast to his or her southern counterpart, the stereotypical U.S. northern manager is likely to be Group of answer choices

Tap into a deep, universal layer of human motivation

It is recommended that the global leader must

Trying to understand the dining tradition

Major account executive Katrina is visiting another country, and soon discovers that her customers will not talk about business until the group has dined together for several hours. Katrina would show cultural sensitivity by

affiliate on the basis of a group characteristic such as race.

Members of an employee network group

entertaining in restaurants.

Of the following, the least likely to be a source of cultural misunderstanding is

valuing diversity is incorporated into organizational strategy.

The clearest commitment to valuing diversity occurs when

bring about workplace harmony.

The major purpose of diversity training is to

Be diplomatic in finding a solution

When faced with conflict, a Malaysian manager is likely to

Financial CQ (wallet)

Which one of the following is not one of the three components of cultural intelligence?

People have unequal power throughout the firm.

Workers with a high-power-distance value tend to accept the idea that

readily interpret the meaning of a smile from a foreigner.

You know that you have good cultural intelligence when you can