chapter 14

_______ are the two basic kinds of leader behaviors identified by the behavior model of leadership.

Consideration and initiating structure

Which of the following managers has high emotional intelligence?

Judy, who admits to mistakes when she makes them

Nancy has extensive experience in product designing. Though she is not a manager, she is often called on by product managers to offer advice on new product design. It can be said that Nancy has

expert power

Which type of power is based on the specialized knowledge and skills of a leader?

expert power

According to the path-goal theory, _____ are similar to consideration and include expressing concern for subordinates and looking out for their best interests.

supportive behaviors

According to Fiedler, what type of leaders are primarily concerned with ensuring that subordinates perform at a high level and focus on goal accomplishment?

task-oriented leaders

Which model of leadership is based on the premise that effective leaders possess personal qualities that set them apart from ineffective leaders?

trait model

Managers who effectively influence their subordinates to achieve goals without making dramatic changes are engaging in _____ leadership.

transactional

Luis regularly reminds his team members of the purpose of their work and why they are important to the organization. He also regularly reminds his team members of their own needs for personal growth, development, and accomplishment. His team members are motivated to work for the good of the organization. Luis has a _____ leadership style.

transformational

Aidan has a new idea, and he has been able to inspire his team members to support his vision. This is an example of _____ leadership.

charismatic

Stacy fired Jan for unethical behavior, exercising _____ power.

coercive

_____ models of leadership take into account the situation or context within which leadership occurs.

contingency

A high level of _____ may help leaders develop a vision for their organizations, motivate their subordinates to commit to this vision, and energize them to enthusiastically work to achieve this vision.

emotional intelligence

A leader who is high in ______ is more likely to be able to arouse and support the creative activities of his or her team members.

emotional intelligence

The serving staff at Mary's Diner does not have to check with their supervisor before offering customers free dessert when the customers are dissatisfied with their dine-in experience. This is an example of

employee empowerment

Which of the following is true about reward power?

Being able to give or withhold rewards based on performance allows managers to have a highly motivated workforce.

Which of the following managers is effective?

Dorothy, who uses coercive power sparingly because it robs employees of their dignity

Leader-member relations, task structure, and position power are the situational characteristics identified by

Fiedler's contingency model.

Which of the following is true about empowerment?

It requires managers to spend more time on day-to-day supervision.

_____ is the authority a manager has by virtue of his or her position in an organization's hierarchy.

Legitimate power

Which of the following managers is a servant leader?

Richard, who has a strong desire to work for the benefit of society and enhances the well-being of others

Which of the following is true about the trait model of leadership?

The traits it identified had no consistent relationship with leadership effectiveness.

Which of the following is true about transformational managers' subordinates?

They make their subordinates aware of their own needs for growth, development, and accomplishment.

_______ is the process by which a person exerts influence over others and inspires, motivates, and directs their activities.

leadership

Marco hires new employees, assigns them work, and monitors their performance. What type of power does Marco use?

legitimate

_____ are those organization members who establish and implement procedures and processes to ensure smooth functioning and are accountable for goal accomplishment.

managers

Alyssa, the assistant marketing manager for RST Consulting, has the respect and admiration of all the employees in her division and is often used as their role model. Alyssa has _____ power.

referent

Managers can increase their _____ power by taking time to get to know their subordinates and showing interest in and concern for them.

referent

_____ is a function of the personal characteristics of a leader and is more informal than the other kinds of power.

referent power

According to Fiedler, what type of leaders are primarily concerned with developing good relationships with their subordinates and being liked by them?

relationship-oriented leaders