chapter 15 Management

Suppose your business is located about 30 miles from the nearest large city. If you evaluate whether to open a second salon in that city, what kind of decision is this?

A location decision

If you are managing inventory of finished goods, which source of control should you use?

High-level production scheduling systems

Hair's Why transforms clients aesthetically, but it doesn't create a tangible outcome such as a good. What kind of operations takes place at Hair's Why?

Service operations

When Harry addresses decisions about where products and services are created, stored, and distributed, he is addressing the ________ aspect of operations systems design.

facilities

Large products, such as a long-range bomber like the Northrop Grumman B-21 Raider, are too cumbersome to move through an assembly line, so a _______ layout will be most effective.

fixed-position

Jaime is considering how to best design the ______ of the manufacturing facility. She has to include space for storing materials, manufacturing, and storage.

layout

When Hewlett Packard buys electronic components and assembles them into computers, the activities that guide this process are known as

operations management

Bogle Vineyards, near Sacramento, makes 2.5 million cases of wine a year using grapes grown on its own 1,800 acres as well as grapes from around California. All the wines follow a similar path through the manufacturing process. Since Bogle makes nothing but wine, it should consider using a ________ layout for its configuration.

product

Leroy is head of supply chain management for Scott's, a producer of lawn chemicals that help prevent weeds and grow healthy grass. When he procures the materials needed to produce Scott's products, he is engaged in

purchasing management

When you decide how to invest resources in your organization's operations, including its ability to make different quantities of different products and where it will make them, your most important consideration will be the organization's

strategy

When companies such as Hatteras Hammocks design their operations systems, they make several types of decisions, including those that deal with ________ capacity, and facilities.

the product-service mix

As manager of Hair's Why, you frequently hear customers ask for other services beyond what you provide. Hair's Why focuses on color and cuts, but customers sometimes request waxing and tanning. As you consider the requests, what kind of decision are you making?

A product-service mix decision

Craig manages the books for the Silver Spoon restaurant. In the past, he's hand-entered charges and payments into his accounting ledger. When his accountant reviewed his records, she found several errors. Which process should Craig seek to use to address this problem?

Automation

At Hair's Why, your employees specialize in different services. Some provide only nail services. Others provide only hair services. Which layout will be most efficient for you given this kind of employee specialization?

Process layout

Netflix offers not only streaming entertainment but also a system of access for viewers, including features such as recommendations and ratings. Which of the following could be viewed as part of Netflix's supply chain management system? Check all that apply.

Recruitment and retention of computer programmers Acquisition of shows offered for streaming Purchasing of rights to stories

When designing facilities, decisions must be made about their _________ , which concerns their physical positioning or geographic site.

location