chapter 16

In the context of Maslow's theory, which of the following individuals has satisfied her safety needs at her workplace?

Sara, who has been hired for a permanent position in a startup firm after being unemployed for over six months

A manager has been tasked with turning around the performance of the maintenance department. Which of the following approaches is likely to be least effective?

Threatening to fire employees who do not complete enough work each day

Which of the following is a difference between Maslow's hierarchy of needs theory and the ERG model?

Unlike Maslow's theory, the ERG model suggests that individuals may move down as well as up the needs hierarchy, depending on their ability to satisfy needs.

According to the job characteristics model, which of the following is a core job dimension?

a. Skill variety

Rodrigo enjoys being able to complete a difficult job successfully as well accomplishing tasks which require skill and effort. Which of the following needs motivate Rodrigo?

achievement

Jan enjoys being able to form new relationships and work in groups that get along with each other. Which of the following needs motivate Jan?

affiliation

A person who is motivated by intrinsic rewards does all of the following except

asks for a pay raise

In the context of Clayton Alderfer's ERG theory, which of the following needs focus on the development of human potential and the desire for increased competence?

b. Growth needs

In the context of the two-factor theory, which of the following is true of hygiene factors?

b. They work only in the area of dissatisfaction.

_____ is the biggest factor in determining whether people feel motivated and engaged at work.

behavior of managers

Which of the following theories focuses on individuals' perceptions of how fairly they are treated compared with others?

c. Equity theory

Which of the following motivation methods should an organization consider if it wants to go bossless?

c. It should reward teams instead of individuals.

Researchers who ask "What do people want to get when they take action?" are investigating of motivation.

content theories

_____ is based on the relationship among an individual's effort, the individual's performance, and the desirability of outcomes associated with high performance

d. Expectancy theory

Wanda, an employee at Presert Inc., has not achieved her sales targets in the past three fiscal quarters. Hence, unlike her peers, she has not got a pay hike; moreover, her superior has withheld her annual bonus. Which of the following reinforcement tools has Wanda's superior used in this scenario?

d. Extinction

Which of the following statements is true of empowered employees?

d. They are rewarded based on company performance.

is defined as an emotional and mental state in which employees enjoy their work, contribute enthusiastically to meeting goals, and feel a sense of belonging and commitment to the organization.

engagement

According to goal-setting theory, easy goals are more motivating than hard ones.

false

Ruby Harper is the grants and services director for the Greater Columbus Arts Council. Recently, she posted to her blog that she loves her job because it is something she's good at, it changes often, and "the possibilities feel immense." These are intangible but provide personal satisfaction of great value to her.

intrinsic rewards

A person who takes a continuing education course because it is interesting is ________ motivated.

intrinsically

_____ refers to the forces either within or external to a person that arouse enthusiasm and persistence to pursue a certain course of action.

motivation

As a new manager, Doug likes to be able to tell people how to do their jobs and enjoys persuading others to do what he wants to do. Which of the following needs motivate Doug?

power

is a reinforcement tool that is the imposition of unpleasant outcomes on an employee.

punishment

Job design is the application of motivational theories to the structure of work for improving productivity and satisfaction.

true

A person who is motivated by extrinsic rewards does all of the following except

works hard because the job is challenging