Chapter 2 350
Which of the following is NOT a benefit of valuing diversity?
Greater homogeneity
The white male segment of the workforce is expected to decrease as a proportion of the workforce in the next decade.
TRUE
Today, the workplace in the United States might be regarded as more of a "tossed salad" made up of a mosaic of different flavors, colors, and textures.
TRUE
Valuing diversity means appreciating the varying ideas and perspectives that are provided by a heterogeneous workforce.
TRUE
_______ allows monetary damages in cases of intentional employment discrimination.
The Civil Rights Act of 1991
The environment of all organizations is changing at a(n) ____ rate.
Unprecedented
The duty of the board of directors of a public corporation is to
ensure decisions by senior managers are in the best interests of the shareholders.
Stereotypes can be based on all of the following characteristics EXCEPT
ethics
Having traveled the world and experienced many different cultures first-hand, François believes that his native country of France is objectively superior to all others.
ethnocentrism
The belief that one's culture is superior to all others is called
ethnocentrism.
All of the following are considered cultural dimensions EXCEPT
open-mindedness
In the past, Karson Photography Studios directly hired and managed its own custodial staff. Now, Karson contracts this work to a cleaning company. This is an example of
outsourcing.
Donald has nothing against Mexicans, but he thinks he'd make more money if there weren't so many of them willing to do his job for cheap.
perceived threat of loss
Employees who feel the need to protect their own career prospects by impeding the prospects of others are experiencing
perceived threat of loss.
One way to address privacy concerns on the Internet is to
post a privacy policy on the company's web site.
Which of the following terms refers to the degree of inequality that exists and that is accepted among people with and without power?
power distance
Marcos believes that men make better managers than women. Marcos's attitude is an example of
prejudice
Susan has nothing against black people, but she thinks they're less intelligent on average than white people are.
prejudice
What term refers to employer and employee expectations of the employment relationship that operate over and above the formal contract of employment?
psychological contract
Mismanaging diversity is likely to result in all of the following EXCEPT
reduced turnover
Reciprocal mentoring: matches _______ with __________ to allow both people to learn more about a different group.
senior employees, diverse junior employees
Globalization is one of the most significant sources of change for organizations today.
TRUE
In 2014, the volume of international trade in current dollars was more than 50 times greater than the amount in 1960.
TRUE
It is not realistic to claim or to pursue an "I'm totally unbiased" stance with regard to diversity.
TRUE
Knowledge workers include scientists, engineers, product designers, and video game developers.
TRUE
Workforce diversity refers to the important similarities and differences among the employees of the organization.
TRUE
The most significant source of change impacting many organizations today is increasing
Globilization
Which of the following is a component of deep-level diversity?
Goals
Some of the growth of international business can be attributed to communication and transportation advances.
TRUE
Which of the following workforce groups will increase the LEAST in size between 2006 and 2016?
25 to 54 year olds
The environment of business is expected to continue changing in the future.
TRUE
The most effective service organizations produce intangible outcomes for their customers.
TRUE
Another term for power distance is ____.
Collectivism
A(n) _________ worker is employed in a company on an impermanent or part-time basis.
Contingent
Which of the following statements regarding cross-cultural differences and similarities is not true?
Cultures and national boundaries always coincide.
______ refers to individual differences that cannot be seen directly, including goals, values, personalities, decision-making styles, knowledge, skills, abilities, and attitudes.
Deep-level diversity
____ refers to the variety of observable and unobservable similarities and differences among people.
Diversity
The oversight of a public corporation by its board of directors is called corporate _________.
Ethics
Which of the following is a component of surface-level diversity?
Ethnicity
A prejudice is a generalization about a person or a group of persons based on certain characteristics or traits.
FALSE
An employee in a collectivistic culture would be much more concerned about her work than about her relationships with others.
FALSE
Diversity training and diversity education need to communicate that bias is not a part of being human.
FALSE
Four Seasons Hotels is an example of a manufacturing organization.
FALSE
In Mexico, people prefer to be in a situation in which authority is not emphasized and lines of authority are overlooked or deemphasized.
FALSE
More and more firms are moving back to domestic markets to control costs, especially to reduce labor costs.
FALSE
Rapid change in business relationships, organizational structures, and financial systems has made it easier to keep accurate track of a company's financial position.
FALSE
The culture of the United States has a more long-term orientation than that of Japan or Germany.
FALSE
Workforce diversity is mostly occurring in the United States, rather than in other countries around the world.
FALSE
Regardless of differences in religion, language, or politics, countries that are located near each other tend to have similar societal cultures.
FALSE
Which of the following statements about technology is NOT true?
It combines and transforms resources into outcomes.
Which statement accurately describes a downside of information technology?
It has increased a sense of urgency vis-à-vis decision-making.
Which of the following statements about information technology is NOT true?
It has provided more down time for employees.
Which of the following statements is NOT true about individualistic cultures?
It is important to fit in with the group.
Which of the following statements about knowledge workers is NOT true?
Knowledge workers do not add value to the organization.
Which of the following is NOT an example of a dimension of diversity?
Marital Status
Which of the following is a cultural dimension identified by Hofstede?
Power Distance
A form of business that transforms resources into an intangible output and creates time or place utility for its customers is called a(n)
Service Organization
When you notice that someone is tall, what type of diversity are you noticing?
Surface-level diversity
A culture low in masculinity is not aggressive and is not concerned with the acquisition of money and other possessions.
TRUE
Advances in information technology have resulted in communication at work that is less personal in nature.
TRUE
Board independence is an issue when a board of directors includes members from related or partner firms.
TRUE
Businesses have found that they can be more competitive if they can greatly decrease cycle times.
TRUE
Cultural diversity can enhance synergy in an organization.
TRUE
Culture helps a group understand which actions are acceptable and which are unacceptable.
TRUE
Differences in age, gender, ethnicity, and physical ability are all considered to be components of diversity.
TRUE
Examples of organizational functions to outsource include all of the following EXCEPT
The organization's corporate governance program.
Which of the following is true about employees working in the same company but in different locations?
Their behaviors may differ within and across countries.
Understanding and addressing the environment of a business has traditionally been the purview of
Top Managers
_____ diversity exists within a group when there are differences in a certain type or category, including group members' expertise, knowledge, or functional background.
Variety
The U.S. Bureau of Labor Statistics projects a dramatic increase in workers ____ during the next decade.
age 65 and older
Which of the following is considered diversity?
all of those
As the age diversity of work groups increases, it becomes increasingly likely that
an older employee will report to a younger supervisor
The ethnic and cultural mix of the U.S. workforce is _____.
changing
A knowledge worker's career path may run parallel to a management career path. The benefit of this path for the worker is
compensation that is equivalent to that available to management.
The purpose of diversity training is to help employees _____ their biases. Select ALL of the choices that would validly complete this sentence.
control, become aware of
The oversight of a public corporation by its board of directors is called ____.
corporate governance
Which of the following terms refers to the ability to interact effectively with people of different cultures?
cultural competence
Car makers design and produce new model cars much more quickly now than they did in the past. This is an example of
decreased cycle time.
The defining characteristic of a tiered workforce is that different employees are paid _______ wages for doing _______ work.
different, the same
_____ diversity refers differences in the concentration of valuable social assets or resources such as rank, pay, decision-making authority, and status.
disparity
It is very important to Chiharu that she fit in with her workgroup.
high collectivism
hSierra is vital to her team's success, but in the grand scheme of things, her main goal is to get promoted and she could care less what happens to her team after that
high individualism
Francisco is more interested in accruing wealth and material possessions than in fostering meaningful relationships in his personal or professional life.
high masculinity
Paul might not agree with all of the decisions his boss makes, but Paul would never go behind his boss's back or "over his head" in an attempt to get something done.
high power distance
Svea feels much more comfortable with her job when all of her duties are explicitly laid out and there are unambiguous rules defining what she can and cannot do.
high uncertainty avoidance
Psychological contracts create _______ promises and obligations between employees and the employer.
implicit
All of the following are true about stereotypes EXCEPT
they lead to an appreciation of individual differences
What level of the corporate ladder is least diverse?
top management (i.e. CEO)
What is the most important element in effectively leveraging the positive potential of diversity?
top management support
Which of the following terms refers to the degree of anxiety people feel in unfamiliar situations?
uncertainty avoidance
Which of the following best reflects low individualism?
valuing harmony more highly than honesty
Which of the following does NOT reflect individualism?
valuing harmony more highly than honesty
Which of the following groups of people is NOT increasing as a percentage of the total workforce in the United States?
white males
One of the largest employment discrimination lawsuits was settled for more than $11.7 million against Walmart and Sam's Club. What was the main group that was discriminated in this case?
women
The dimension of uncertainty avoidance is the extent to which
workers prefer unambiguous situations.
Masculinity
is the extent to which workers prefer clear situations.
Not paying attention to diversity can be costly to organizations in all of the following ways EXCEPT
it can decrease turnover.
___________ workers are hired because of what they know.
knowledge
Stereotypes can best be defined as
making generalizations about groups of people.
A form of business that combines and transforms resources into tangible outcomes that are then sold to others is called a(n)
manufacturing organization.
AMD makes computer chips that are installed in various computers. AMD is an example of a(n)
manufacturing organizations
An ice cream maker requires approximately two months from the time a new flavor is decided on in the corporate board room to the time it is produced and available to consumers in stores. This time is called
cycle time.
____ diversity reflects dissimilarity in attitudes or values, especially with regard to group goals or processes.
seperation
Title VII prohibits employee discrimination based on a variety of characteristics. Which of the following is NOT included?
sexual orientation
George assumes that anyone with a Russian name is very good at chess.
stereotyping
______ refers to observable differences in people, including race, age, ethnicity, physical abilities, physical characteristics, and gender
surface-level diversity
Jayanti, a computer engineer, is Indian. Her coworkers represent a wide swath of cultures and nationalities, but she has befriended only other Indians.
the "like me" bias
The fact that, consciously or subconsciously, we tend to prefer to associate with others who are like us is called
the "like me" bias.
