Chapter 2 Business Processes, Information Systems, and Information

) Day-to-day operations, such as placing an order, are considered ________ processes. A) structured B) kinetic C) dynamic D) unstructured

A

) ________ function(s) as a bridge between the human side and the machine side of the information system framework.

A

) ________ function(s) as instructions for hardware in an information system. A) Software B) Activities C) Procedures D) Data

A

A dotted arrow in the BPMN model represents the ________. A) flow of the data that is named on the arrow B) flow of action C) swimlanes D) beginning and end of the business process

A

A movie ticket at a theatre in L.A. costs $40. This is an example of ________. A) data B) information C) software D) an activity

A

Decisions in the BPMN model are represented by ________. A) diamonds B) rectangles C) rectangles with rounded corners D) circles

A

Recording final grades is a(n) ________ ,whereas filling out the grade reporting form is a(n) ________. A) business process; activity B) activity; business process C) activity; task D) task; business process

A

Which of the following is an example of the procedure component of an information system? A) a company's network security protocol for logging in B) a file containing the names of a company's clients C) a file containing information about a company's history D) the software and hardware used by a company

A

Which of the following refers to recorded facts and figures? A) data B) information C) procedures D) policies

A

________ means accomplishing a certain process with minimum resources. A) Efficiency B) Effectiveness C) Innovation D) Resourcefulness

A

A file that contains records of millions of clicks on a Web page is ________ for an analysis of revenue generated by different page designs. A) easy to use B) too fine-grained C) too coarse-grained D) ill-timed

B

Customers' names, numbers, and addresses are an example of the ________ component of an information system. A) process B) data C) software D) hardware

B

In the BPMN model, the notation of a plus sign enclosed in a small box signifies the ________. A) flow of the data that is named on an arrow B) details of the activity that are documented elsewhere C) action flow that is named on an arrow D) beginning and end of the business process

B

Standardized business processes ________. A) lack scalability B) enable the business to enforce policies C) produce inconsistent results D) increase risks

B

The average price of a movie ticket in the U.S. is $8. This is an example of ________. A) data B) information C) metadata D) value

B

What is the primary difference between data and information? A) Information is processed to get data. B) Data is processed to get information. C) Data, unlike information, is related to hardware. D) Information, unlike data, is a component of an information system.

B

________ is knowledge derived from recorded facts and figures. A) Data B) Information C) Value D) Cognition

B

A company's ________ serve(s) as instructions for users to use and access data. A) activities B) hardware C) procedures D) repositories

C

A file of national sales data is ________ for an analysis of the relative performance of city sales regions. A) easy to use B) too fine-grained C) too coarse-grained D) ill-timed

C

A solid arrow in the BPMN model represents the ________. A) beginning and end of the business process B) flow of data C) flow of action D) swimlanes

C

A(n) ________ is a sequence of activities for accomplishing a function. A) task B) information system C) business process D) repository

C

In the BPMN model, a circle with a darkened border represents ________. A) decisions B) the start of the business process C) the end of the business process D) activities

C

Tom Ford, the celebrated fashion designer, has used social networking sites like Facebook and Twitter to generate buzz about his upcoming fashion line. This is an example of a ________ process. A) reactive B) formal C) dynamic D) critical

C

What do rectangles with rounded corners in the BPMN model denote? A) decisions B) repositories C) activities D) data flow

C

Which of the following is an example of software? A) a Blu-ray Disc B) a Pentium 4 processor C) a Mac operating system D) an Xbox 360 controller

C

WordPerfect, a word-processing program, is an example of a ________. A) data set B) procedure C) software D) DBMS

C

You have written a five-paragraph essay on "Crisis Management" using Microsoft Word. In this case, each paragraph of the report is an example of ________, while Microsoft Word is an example of ________. A) software; hardware B) an activity; an actor C) data; software D) a structured process; a dynamic process

C

________ is not expected in structured processes, nor is it generally appreciated or rewarded, unlike in the case of dynamic processes. A) Efficiency B) Effectiveness C) Innovation D) Control

C

) A(n) ________ consists of hardware, software, data, procedures, and people that interact together to produce information.

D

A company's information system discovers a customer's poor credit history only after certain goods have been shipped to him. The information produced, as a result, was not useful because the data was ________. A) inaccurate B) too fine-grained C) too coarse-grained D) ill-timed

D

A storage disk is an example of which of the following components of an information system? A) procedures B) data C) software D) hardware

D

In an office, a(n) ________ is an information system. A) air-conditioner B) projector C) telephone D) conference room schedule

D

The U.S. Census Bureau conducts a census to check the population of first-generation immigrants living in the U.S. It conducts the census twice and arrives at different results (first census - 45 million; second census - 47 million). Hence, the data acquired from the research will affect the quality of information because it ________. A) is too fine-grained B) is too coarse-grained C) lacks timeliness D) is inaccurate

D

Which of the following is a feature of a dynamic process? A) It is a formally defined process. B) It is difficult to change or modify. C) It requires information systems that are prescriptive. D) It depends more on effectiveness than efficiency.

D

Which of the following is a feature of a structured process? A) It is an informal process. B) It requires information systems that are supportive. C) It is easy to change or modify. D) It is controlled, rather than adaptive.

D

Which of the following is a human factor that influences information quality? A) data accuracy B) ease of use C) timeliness D) knowledge

D

Which of the following is an actor in the five-component framework of an information system? A) software B) procedures C) data D) hardware

D

Which of the following is an example of a dynamic process? A) accepting a return B) placing an order C) computing a sales commission D) deciding the location for a new store

D

Which of the following is true regarding dynamic processes? A) These processes consist of fixed steps taken in a specific control flow every time. B) These processes are, by definition, unstructured. C) The BPMN diagrams for these processes are highly specialized and variable. D) These processes rely, to a large extent, on human intuition.

D

Why are dynamic processes evaluated on effectiveness more than efficiency? A) because they are difficult to change B) because the efficient use of resources does not matter in the case of such processes C) because they are highly controlled and standardized D) because they change so fast that it is not possible to measure efficiency over time

D

________ is a critical part of structured processes. A) Adaptation B) Innovation C) Human intuition D) Control

D

TRUE OR FALSE Data that is too fine-grained is too highly summarized.

FALSE

TRUE OR FALSE: ) Changes to dynamic processes are slow, made with deliberation, and are difficult to implement.

FALSE

TRUE OR FALSE: ) Information systems are supportive rather than prescriptive in structured processes.

FALSE

TRUE OR FALSE: According to the five-component framework, programs tell humans what to do, and procedures tell the machines what to do.

FALSE

TRUE OR FALSE: All information systems include a computer.

FALSE

TRUE OR FALSE: All repositories are databases.

FALSE

TRUE OR FALSE: An information system consists of three components - hardware, software, and data.

FALSE

TRUE OR FALSE: An information system is defined as the IT products that are used to produce information.

FALSE

TRUE OR FALSE: As information is conceived personally, everyone always disagrees about everything

FALSE

TRUE OR FALSE: Data is information presented in a meaningful context.

FALSE

TRUE OR FALSE: Data is subjective.

FALSE

TRUE OR FALSE: Data that is too coarse is highly detailed.

FALSE

TRUE OR FALSE: Dynamic processes are formally defined processes

FALSE

TRUE OR FALSE: Dynamic processes are unstructured.

FALSE

TRUE OR FALSE: Effectiveness means accomplishing a process with minimum resources.

FALSE

TRUE OR FALSE: Hardware and software are the only costs of a new information system.

FALSE

TRUE OR FALSE: Information and data are the same.

FALSE

TRUE OR FALSE: Most businesses choose not to standardize business processes in order to avoid inconsistencies in results.

FALSE

TRUE OR FALSE: Processed information is data.

FALSE

TRUE OR FALSE: The efficient use of resources does not matter in dynamic processes, as they change so fast that over time, it is not possible to measure their efficiency.

FALSE

TRUE OR FALSE: The minimum temperature on a particular day in New York is an example of information.

FALSE

TRUE OR FALSE: The people in the information system framework include only the users of a system and not those who operate and service the computers.

FALSE

TRUE OR FALSE: The printer connected to a PC is an example of software.

FALSE

TRUE OR FALSE: Using social networking sites to generate buzz about next season's product line is an example of a structured process.

FALSE

TRUE OR FALSE: A business process is a sequence of activities for accomplishing a function.

TRUE

TRUE OR FALSE: A business process need not use information systems.

TRUE

TRUE OR FALSE: A company's security protocol for logging into systems would be an example of the procedure component of an information system

TRUE

TRUE OR FALSE: A statement that the average daily wage of all the construction workers in Nevada is $250 is an example of information.

TRUE

TRUE OR FALSE: A system is a group of components that interact to achieve some purpose.

TRUE

TRUE OR FALSE: Both programs and procedures are instructions.

TRUE

TRUE OR FALSE: Business intelligence systems enable teams to gather intelligence needed to support decisions within a dynamic process.

TRUE

TRUE OR FALSE: Control is critical in structured processes

TRUE

TRUE OR FALSE: Data acts as a bridge between the machine side and the human side of an information system.

TRUE

TRUE OR FALSE: Data must be accurate in order to improve the quality of information.

TRUE

TRUE OR FALSE: Data that is too coarse cannot be subdivided into its constituents.

TRUE

TRUE OR FALSE: Data which is easy to use results in better comprehension and thus produces better quality information.

TRUE

TRUE OR FALSE: Effectiveness is an important characteristic of both structured and dynamic processes.

TRUE

TRUE OR FALSE: Good information is based on data that is accurate, timely, and easy to use.

TRUE

TRUE OR FALSE: Hardware and people represent the actor roles in information systems.

TRUE

TRUE OR FALSE: Human intuition plays a big role in a dynamic process.

TRUE

TRUE OR FALSE: Information is internal, subjective, and can be different for all users.

TRUE

TRUE OR FALSE: Information is knowledge derived from recorded facts and figures.

TRUE

TRUE OR FALSE: Innovation is not expected in structured processes, whereas innovation is required in dynamic processes.

TRUE

TRUE OR FALSE: Standardized business processes reduce risks.

TRUE

TRUE OR FALSE: The actors in a dynamic process collaborate and give each other feedback.

TRUE

TRUE OR FALSE: The average temperature in New York during a particular month of the year is an example of information.

TRUE

TRUE OR FALSE: The five components of information systems are common to all information systems, from the smallest to the largest.

TRUE

TRUE OR FALSE: The scope of business processes and information systems that support them overlap, but they are different.

TRUE

TRUE OR FALSE: Two people can perceive the same data but conceive different information from it.

TRUE

TRUE OR FALSE: When you use a computer to write a class report, the paragraphs of the report are considered to be an example of the data component of an information system

TRUE