Chapter 2
1. Tendency to be scrupulous 2. Tendency to be persevere 3. Tendency to be careful
A high level of conscientiousness is associated with which tendencies?
Mood
A person defines his or her state of mind as a _______.
1. Originality 2. Broad Interests 3. Risk taking
A person ranking high on the "openness to experience" personality trait would exhibit which of the following traits?
Want to receive performance feedback
A person with a high need for achievement would most likely _______
Control or influence others
A person with a high need for power can best be described as wanting to ___________.
Emotional intelligence
Being able to understand one's own feelings and manage them effectively is one facet of ___________.
internal, external
Chad and Derek are both managers. Chad feels responsible for the success of his department, while Derek doesn't think his actions make much of a difference. Chad has a ___________ locus of control and Derek has a __________ locus of control.
Emotion
Colin just found out that his sales rep lost a big account. The initial anger Colin feels can be described as his _______________.
An internal locus of control
Colin thinks he is responsible for his own fate within his company in terms of whether or not he gets promoted or which jobs are assigned to him. Colin can be said to have ________.
Personality traits
Jake has a pleasuring personality and is very outgoing with his employees. These qualities are known as Jake's __________.
High self-esteem
Jenna is an accountant. She feels very confident in her work, gets along well with others, and is certain of her ability to handle her clients needs. Jenna has a ______________.
need for affiliation
Kerry works hard to maintain good working relationships with her clients; it is also important that she be liked by her coworkers. Kerry has a high __________________.
Conscientiousness
Managers who rank high on the ______________ personality trait tend to be careful in their work, scrupulous, and persevering.
how managers actually feel when they are managing
Moods and emotions capture
The tendency to feel distressed and be critical of oneself and others
Negative affectivity can be described as ______________.
1. Giving employees as much notice as possible. 2. Showing compassion for layoff victims. 3. Assisting employees in finding new jobs.
Select from the following all the ways that managers can effectively handle layoffs.
1. Going out of one's way to help a coworker 2. Putting in overtime to develop creative ideas.
Select from the following behaviors that are considered organizational citizenship behaviors.
1. Organizational commitment 2. Job satisfaction
Select from the following the two most important attitudes with respect to how managers will approach their jobs?
1. Rite of integration 2. Rite of passage 3. Rite of enhancement
Select the three most common rites use to transmit cultural norms to their employees.
Organizational citizenship behaviors
Tasks that managers perform that go "above and beyond the call of duty" are referred to as _______
Lifelong goals that an individual seeks to achieve
Terminal values can described as:
managers are drawn to employees with similar personalities as their own
The attraction-selection-attrition (ASA) framework suggests that ___________
passage
The rites of _______ determine how individuals enter an organization, how they advance through and organization, and ultimately how they will leave the organization.
values
The terms "terminal" and "instrumental" refer to two types of _______
norms
The unwritten office code is that employees should treat each other with respect and conduct themselves in an ethical manner. These are examples of company ____________
Extraversion
Tyrell is friendly, outgoing, sociable, and seems to have experience positives emotions and moods. These characteristics can be attributed to which personality trait?
1. Company cookouts 2. Announcements of organizational success 3. Office parties
Which of the following are rites of integration?
1. Extraversion 2. Openness to Experience 3. Conscientiousness 4. Negative affectivity 5. Aggreeableness
Which of the following are the "Big Five" personality traits?
1. They would use management by objectives. 2. They would closely monitor employee progress.
Which of the following are ways in which a manager would most likely lead in an organization with a conservative culture?
1. They would lead by example 2. They would encourage risk-taking
Which of the following are ways in which a manager would most likely lead in an organization with an innovative culture?
1. Ceremonies and rites 2. Stories and languages 3. Values of the founder
Which of the following are ways in which organizational culture is maintained and transmitted to organizational members?
1. They describe what managers are trying to achieve through work. 2. They describe how managers think they should behave.
Which of the following statements about values are true?
Terminal and instrumental
_____________________ values make up an individual's value system and impact the guiding principle's in an individual's life.
1. High need for power 2. High need for achievement
According to research, which two traits are assets for first-line and middle managers?
1. The organization in which he or she works 2. The nature of the job itself 3. His or her personality traits
According to the text, what factors contribute to a manager's effectiveness?
Terminal
An effective manager needs to possess the __________ values of a sense of accomplishment, equality, and self-respect.
a collection of feelings and beliefs
Attitudes can be described as __________
the thoughts and feelings about a manager's specific job or organization
Attitudes capture
1. Figurehead 2. Leader 3. Liason
Emotional intelligence can help managers perform their important roles, such as their _________ roles.
By bonding members within an organization
How do rites of enhancement reinforce an organization's values and norms?
are modes of conduct that an individual seeks to follow
Instrumental values