Chapter 2 Managment

How would a Classical Manager assign employees to specific jobs?

Assign employees to jobs based on who can best perform the required tasks

How would a classical manager begin to implement Classical Management Theory?

By breaking down the production process into specific steps or stages

How does classical scientific management theory improve production efficiency?

By creating specialized work processes and workforce skills

How would Amy implement people oriented management in her beauty salon?

By setting the weekly schedule jointly with her staff

How could a manager at XYZ Corporation explain the scalar chain to her employees?

By using the aid of an organization chart.

Susan has just been hired for a competitive job in a corporation because she is a close friend of the CEO. In this example, the employer has failed to follow which of Weber's principles?

Competence as the basis for job appointment

How would a pizza restaurant illustrate group network management?

Cooks, cashiers, and delivery people all contribute to the goal of satisfying each customer.

A CEO of a small company has implemented a strategy where all employees do their work together, without doing specific assignments all the time. He hopes that it will decrease the level of paperwork necessary and improve employee relations. Which one of Fayol's principles did he violate?

Division of Labor

Why did a new school of management theory need to be developed at the time of the industrial revolution?

Factories were becoming more common and managers began searching for the single best way to do things

Why do many organizations still use Classical Management Theories ?

Finding the best possible way for workers to perform their tasks is still a sound concept

Who listed below was a scientific management theorist? Henry Fayol Chester Barnard Frederick Taylor Henry Ford

Frederick Taylor

Why was Frederick Taylor dissatisfied with systematic management processes?

He felt systematic processes led to a great deal of inefficiency in work processes leading to low productivity.

How did his work as a bricklayer inspire Frank Gilbreth's standardization and method studies?

He studied the basic movements needed to lay brick effectively.

Who is responsible for creating the Task and Bonus System?

Henry Gantt

Who was NOT a major contributor to the administrative school of management? Henri Fayol Henry Gantt Chester Barnard Mary Parker Follett

Henry Gantt

Why did Max Weber believe that informal organizations and family businesses would be potentially unsuccessful?

In informal organizations power is misplaced.

What is the end result of applying Frank and Lillian Gilbreth's motion studies?

Increased worker efficiency and productivity

What is the best reward an informal group can offer a new member?

It provides the social status not offered by the formal organization.

Marge, a manager, makes it a point to join in with the informal group's lunchtime conversation at least once per week. She lets them know they are valued and doing important work. Why is it important that Marge do this ?

It will help get the informal group to accept her formal authority.

How should work be planned according to Fredrick Taylor's principles of scientific management?

Managers are responsible for planning the work.

Why did the administrative management theorists find the scientific school of management deficient?

Scientific methods were too narrowly focused on worker productivity and lacked generalized managing principles.

According to the Task and Bonus System, an employee _____.

Should be paid an hourly salary, with additional bonuses for meeting goals

Tom is one of the highest ranked managers at an information technology company. He is allowing a project to continue because it was his idea to launch that line of products, although he now sees that the company could lose a lot of money if it moves forward. Tom doesn't want to admit that he was wrong because he fears for his job. Which principle of management does this concern?

Subordination of Individual Interests to the General Interest

How does the view of Henri Fayol on management and productivity differ from that of Frederick Winslow Taylor?

Taylor believed in a scientific approach while Fayol believed in an administrative approach focusing on management.

In a Gantt chart, which of the following include smaller, more intricate tasks that need to be completed as part of a larger task?

Terminal elements

According to Max Weber, how would an informal channel of communication affect an organization?

The organization's potential success would be hindered.

How did the Gilbreths combine their knowledge in psychology with management?

They looked into the relationship between worker satisfaction and productivity.

According to Max Weber, how should employees be aligned with organizational tasks in a non-personal organization?

Through division of labor and work specialization

According to Max Weber, how should consistency and accountability be maintained in a bureaucratic structure?

Through formal written records

Why did Henri Fayol develop the 14 Principles of Management?

To provide managers with the right tools to manage workers in an effective way.

Why would a manager at XYZ Corporation be concerned about the stability of her personnel?

Turnover disrupts the work and interferes with specialization.

How would an automobile assembly line use Taylor's four principles to increase productivity and efficiency?

Use a precise, specific approach for completing tasks rather than general guidelines.

How does Frederick Taylor's principles of scientific management approach the recruitment and training of workers?

Workers should be recruited and trained according to the specific job they will hold.

As Jane goes about her duties as an administrative style supervisor at XYZ Corporation, she thinks of herself as _____

a professional

Which answer best describes the principle of order? a. The workplace facilities must be clean, tidy, and safe for employees. b. Managers are responsible for cleaning the workplace for employees. c. There must be a clear definition of who gives the orders in a work area. d. Workplace cleanliness, tidiness, and safety are important to customers. e. Filling customer orders must always be given the highest priority.

a. The workplace facilities must be clean, tidy, and safe for employees.

Effective organizations, according to Barnard, are those that _____.

accomplish their goals quickly

Which of these would be an example of the owner of James Small Engine Repair implementing the principle of equity? a. Counseling an employee who is having problems at home. b. Giving everyone a paid day off for meeting the year's profit target. c. Writing up an employee who is habitually tardy. d. Letting female employees take one month of leave after the birth of a child. e. Giving employees the freedom to decide how to do their jobs.

b. Giving everyone a paid day off for meeting the year's profit target.

Administrative management was concerned with all of the following EXCEPT: a. functional responsibilities of management. b. clarification of business terms and concepts relating to management. c. using qualitative techniques such as statistics to improve decision making. d. organizational principles.

c. using qualitative techniques such as statistics to improve decision making.

XYZ Corporation follows the administrative school of management; managers are taught that one of their important roles is

coordinating

Which of these is NOT a result of successful group interaction? a. Better decision making b. Participation in organizational achievements c. Mutually beneficial relationships d. Better management control

d. Better management control

Which of the following is NOT one of Fayol's first seven Principles of Management? a. Authority b. Remuneration c. Discipline d. Forecasting

d. Forecasting

Which of the following is NOT one of Taylor's four principles of scientific management? a. Managers should provide the appropriate division of labor and responsibility between managers and workers. b. There should be a level of cooperation between staff and management to be sure that jobs match plans and principles of the developed methods. c. Management should get rid of general guidelines for how to complete a task; instead, they should be replaced with a precise, scientific approach for each task of a worker's job. d.Managers should pay employees based on effort and level of productivity.

d. Managers should pay employees based on effort and level of productivity.

A cell phone maker would like to apply the principles of Scientific Management to its assembly division. The first thing they should do is to _____

determine the best possible way to assemble phones.

Which of the following are made up of terminal elements in a Gantt chart? a. Strategic elements b. Series elements c. Total elements d. Cumulative elements e. Summary elements

e. Summary elements

When there is positive collaboration between employees who are socially attracted to one another, who have shared goals and a unique identity that set them apart from others, it is called _____.

group interaction

According to the four principles of scientific management, communication with employees is important to determine _____

if the most productive and efficient methods are being used.

How can the Gantt chart be beneficial to an organization?

makes it easy for others to understand the individual work tasks and their due dates within a greater project deadline.

Mary Parker Follett's concept of management and the idea of employees working together to make decisions is known today as _____ leadership.

participative

According to the principles of Scientific Management, workers should be trained to _____

perform one individualized task.

Alex is a manager for a restaurant chain that practices administrative management. He focuses his job on:

principles like maximizing customer satisfaction that can be applied to the whole business.

Frank and Lillian Gilbreth helped make contributions to the principles of

scientific management

Formal organizations are _____.

structured by hierarchy, rules, and policies

The aim of Frank and Lillian Gilbreth's motion studies were to

study the movements of workers that would maximize their efforts.

According to the acceptance theory, managers have authority when _____

they can legitimately give orders and have a legitimate expectation that the orders will be carried out.

The Classical Management approach is most concerned with _____

worker productivity and efficiency.