Chapter 2 MIS Quizlet (incomplete)

Business

A formal organization whose am is to produce products or provide services for a profit that is, to sell products or services at a price greater than the costs of production

Senior management

A hierarchy of management which makes long range strategic decisions about products and services and ensures financial performance of the firm

Production or service workers

Actually produce the product and deliver the service

Middle-management

Carries out the programs and plans of senior management

Knowledge workers

Engineers, scientists, architects, design products or services and create new knowledge for the firm, where as data workers, such as secretary's or clerks, assist with administration engineers, scientists, architects, design products or services and create new knowledge for the firm, where as data workers, such as secretaries or clerks, assist with administrative work at all levels of the firm

Operational management

Is responsible for monitoring the daily activities of the business

Transaction Processing Systems (TPS)

Provide information about transactions in the organization, such as sales, receipts, cash deposits, payroll, credit decisions, and the flow of materials in a factory

Data workers

Such as secretary's or clerks, assist with administrative work at all levels of the firm

Business processes

The actual steps and tasks that describe how work is organized in a business