Chapter 2 - Multiple Choice

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system ?

DSS

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

DSS

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

Decision-support

Which type of system would you use to determine what trends in your supplier's industry will affect your firm

ESS

________ are designed to support organization-wide process coordination and integration.

Enterprise applications

All of the following statements regarding Lotus Notes are true except for

It began as an e-mail and messaging client.

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

KMS

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

MIS

Enabling management to make better decisions regarding organizing and scheduling sourcing, production, and distribution is a central feature of

SCMs

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with with outside vendors on new products and services?

Which of the following statements about collaboration is not true?

Successful collaboration can be achieved through technology regardless of the organization's culture or structure.

________ systems integrate supplier, manufacturer, distributor, and customer logistics processes.

Supply-chain management

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

TPS

You have been hired by a worldwide non-profit agency to implement a system to handle their donations. The system must be able to handle and record telephone, sms, and Internet donations, provide up-to-the-minute reports, and create highly customizable mailing lists. In addition, event fundraisers need to be able to quickly access a donor's information and history. Which of the following systems will best meet these needs?

TPS with MIS capabilities

An example of a collaboration tool that supports colocated, asynchronous collaboration is

a team room.

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

e-business.

Buying or selling goods over the Internet is called

e-commerce.

What is the most important function of an enterprise application?

enabling business functions and departments to share information

Which of the following occupations would NOT be categorized as an "interaction" job?

engineer

The CPO is responsible for

ensuring that the company complies with existing data privacy laws.

Enterprise systems are also known as ________ systems.

enterprise resource planning

The four major enterprise applications are

enterprise systems, SCMs, CRMs, and KMSs.

Which systems often deliver information to senior executives through a portal, which uses a Web interface to present integrated personalized business content?

executive support systems

Which of the following types of system helps expedite the flow of information between the firm and its suppliers and customers?

extranet

You manage the IT department at a small startup Internet advertiser. You need to set up an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads. What type of system will most efficiently provide a solution?

extranet

You have been hired by Inspiration Inc. to help improve their profit margin. Inspiration Inc. is a business communications consultancy that services many clients in different industries throughout the United States. The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications, typically delivered via documentation in different media. The company has approximately 100 consultants, all of whom are located in their central headquarters in Chicago. What system do you recommend to improve the company's business processes and increase their profit margin?

extranet, to enable quick collaboration over the Internet , minimize the time spent communicating with the client, and minimize the amount of paperwork needed

Which of the following is not one of the fifteen categories of collaborative software tools?

extranets

All of the following are direct business benefits of collaboration, except for

improved compliance with government regulations

Executive support systems are information systems that support the

long-range planning activities of senior management.

A relocation control system that reports summaries on the total moving, house-hunting, and home financing costs for employees in all company divisions would fall into the category of

management information systems.

Which of the following roles falls into the duties of an information systems manager?

managing data entry staff

Producing bills of materials is a business process within the ________ function.

manufacturing and production

The term "management information systems" designates a specific category of information systems serving

middle management functions.

The point-of-sale Pulse system used by Domino's to maintain consistent and efficient management functions in its restaurants is best categorized as which type of system?

more than one of the above

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

remote/colocated

Identifying customers is a responsibility of the ________ function.

sales and marketing

ESS are specifically designed to serve which level of the organization?

senior management

The principal liaison between the information systems groups and the rest of the organization is a(n)

systems analyst.

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens, businesses, and other arms of government.

the Internet and networking technologies

To monitor the status of internal operations and the firm's relations with the external environment, managers need ________ systems.

transaction processing

Which systems are typically a major source of data for other systems?

transaction processing systems

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

virtual worlds

________ systems are designed to help firms manage their relationships with their customers.

CRM

A ________ is a senior manager who oversees the use of IT in the firm.

CIO (Chief information office

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO (Chief knowledge officer)

You are planning the launch of your new company, an application service provider that provides an online timesheet and project tracking application. To best communicate with and manage your relationship with your users, you would want to implement a(n)

CMS.

You work for a highly successful advertiser that is just about to expand nationally. Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides, which include multiple image files and text documents, to all of the firm's branches. What system will best serve these needs?

an extranet with KMS capabilities

Which of the following is an example of a cross-functional business process?

creating a new product

In Domino's upgraded Pulse Evolution system, it incorporatd a Pizza Tracker functionality that shows the progression of individual pizza orders. This is an example of using information systems to achieve which business objective?

customer and supplier intimacy