Chapter 2 Study It

The practice of a worker deliberately slowing their pace to restrict work output is called _______.

soldiering

Mary Parker Follett proposed:

the theories of constructive conflict and coordination.

_______ is best known for his ideas about cooperation and the acceptance of authority.

Chester Barnard

You realize that customers who wear suits when they come into the store usually want to buy retro jeans, while customers who are wearing jeans tend to buy suits and evening attire. As a result, you instruct your employees to direct suit-wearers to jeans and to direct jeans wearers to evening wear.

Contingency Approach

_______ demonstrated that human factors related to work were more important than the physical conditions or design of the work.

Elton Mayo's Hawthorne Studies

In the context of Henri Fayol's principles of management, the term _____ refers to developing a strong sense of morale and unity among workers that encourages coordination of efforts.

Esprit de corps

Employees do a better job of selling when they are happy at work. You make sure that you check in with employees frequently, addressing any of their concerns as soon as they arise.

Human Relations Management

In the context of scientific management, which of the following studies involved the breaking of each task or job into separate movements and the elimination of those that were unnecessary or repetitive to simplify work? Prevalence study Time study Motion study Feasibility study

Motion study

You measure sales over time and realize that the months of July, August, and September are particularly slow. As a result, you ask two of your sales clerks if they would be willing to work part-time during those months.

Operations management

_______ uses a quantitative or mathematical approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

Operations management

According to Max Weber, which of the following characterizes one of the elements of bureaucratic organizations? Organizational owners decide who gets promoted. Employees are hired based on their influential connections. The owners of an organization supervise the organization. Rules and procedures apply to all members of an organization.

Rules and procedures apply to all members of an organization.

You notice that when customers have too many choices, they are less likely to make a decision about what to buy, so you tell all of your employees to bring out only three things at one time. In addition, you start to pay your employees a commission for every item that they sell.

Scientific management

_____ were the first to keep written records as part of their management practice.

Sumerians

_______ occurs when two or more subsystems working together can produce more than they can working apart.

Synergy

_______ contributed to the history of management thought and practice by using the four functions of management—planning, organizing, leading, and controlling.

Xenophon

The _______ to management holds that there are no universal management theories.

contingency approach

According to Max Weber, in bureaucratic organizations, _____ should decide who gets promoted.

managers