Chapter 3

Constantine's Jewelry has hired a comparative shopper to visit other local jewelry stores to gain product pricing information. Which area of boundary spanning does Constantine's Jewelry use?

Competitive intelligence

In the context of the types of corporate culture, which of the following scenarios illustrates the adaptability culture?

Employees at Bilton Associates have the liberty to make decisions and act freely to meet new needs.

Starbucks expanded into the European market where their fans packed stores in Germany and the United Kingdom, but sales and profits in its French stores were disappointing. Some of the reasons for this were a sluggish economy, high rent, and high labor costs in France. Furthermore, instead of grabbing a coffee to go, the French prefer to linger over a coffee with friends. Which of the following was a reason for Starbucks's inability to thrive in France?

Starbucks did not factor in the international dimension of the external environment.

The hotel chain Ritz-Carlton employs the phrase "Ladies and gentlemen taking care of ladies and gentlemen" to demonstrate its cultural commitment to take care of both employees and customers. Which tool is Ritz-Carlton using to express its corporate culture?

The company is expressing its key corporate value with a slogan.

Devon, the owner of a realty company, is conscious of a decline in the housing market and realizes the need to encourage the realtors working for him to adapt to this change in their external environment. Devon decides that he will meet with all his employees regularly to discuss their concerns and ideas to show that he values their needs. Which of the following types of corporate cultures is Devon employing?

The involvement culture

Alto Innovations creates custom software for organizations. The company's managers want to build a high-performance culture in their organization. They want their employees to focus on winning and be open to action and change. Which of the following strategies can the cultural leaders of Alto Innovations use to help change and shape the cultural norms in the company?

They can ensure that work procedures and reward systems reinforce the cultural vision.

Cormax Games is faced with uncertainty due to the large amount of downloadable, inexpensive games for smartphones and tablets that are present in the market. Traditionally a console game maker, Cormax is confronting changes in technologies and consumer tastes. Which of the following strategies would help Cormax Games modify its operation and adapt to its current environment?

Using business intelligence to spot significant data that will increase sales

A is defined as a planned activity at a special event that is conducted for the benefit of an audience through which managers of an organization provide dramatic examples of company values.

ceremony

While working on building a high-performance work culture, the managers or cultural leaders of an organization must avoid overcommunicating the organizational norms and values to employees.

false

In the context of the external environment of an organization, the task environment:

includes the sectors that conduct day-to-day transactions with the organization.

Identify the type of organizational environment that comprises the current employees of a company.

internal environment

is defined as the set of key values, beliefs, understandings, and norms shared by members of an organization.

organizational culture

In the context of the various sectors included in the task environment of an organization, _____ provide the raw materials that the organization uses to produce its output.

suppliers

Which type of organizational culture supports and rewards a methodical, rational, and orderly way of doing things?

the consistency culture

Corporate culture plays a key role in creating an organizational climate that enables learning and innovative responses to threats from the external environment.

true

In the context of the different types of corporate culture, the achievement culture is different from the other types in that it mainly:

values competitiveness and willingness to work long to achieve results.