Chapter 3

38. Fletcher is listening for pleasure as a friend discusses her trip to Australia. According to your textbook, Fletcher is engaged in listening.

* a. appreciative

49. Sun-Wan is listening to a classroom lecture to understand the message of the speaker. According to your textbook, Sun-Wan is engaged in listening.

* a. comprehensive

67. Natasha is taking notes on a speech about teaching Intelligent Design in high-school biology. If she were to follow the recommendation of your textbook, she would

* a. create a key-word outline.

41. According to your textbook, when you listen to evaluate a speaker's message for purposes of accepting it or rejecting it, what kind of listening is involved?

* a. critical

43. Natasha and Ramone are listening to a realtor who is encouraging them to buy a house they looked at earlier in the day. As they listen, they are trying to decide whether or not to purchase the house. According to your textbook, Natahsa and Ramone are engaged in listening.

* a. critical

44. Tara's campus organization has invited several travel agents to speak to the group about their best deals on trips for spring break. As Tara listens, she is deciding which travel package is the best one for her. During the presentations, she is engaged in which form of listening?

* a. critical

53. Which of the following is one of the four major causes of poor listening discussed in your textbook?

* a. focusing on a speaker's appearance or delivery

51. Giving excessive attention to the details of a speech is an example of

* a. listening too hard.

58. As Jenell listened to her classmate's speech explaining the differences between collision insurance and comprehensive insurance, it reminded her that she needed to pay her insurance bill before the end of the day. Then, rather than listening to the speaker, she started thinking about all the other things she had to do that day. According to your textbook, the primary cause of Jenell's poor listening is

* a. not concentrating.

39. Max is smiling and nodding his head as he listens to a toast at a friend's wedding. According to your textbook, Max is engaged in listening.

* b. appreciative

42. Lance is enjoying Chris Rock's stand-up comedy routine at the Civic Center. According to your textbook, Lance is engaged in listening.

* b. appreciative

40. Mary Garcia is listening to her meteorology professor explain how to interpret images from Doppler radar. Because Mary's goal is to understand the information being presented, she is engaged in listening.

* b. comprehensive

56. Ted is listening to the introduction of Janine's speech when he thinks to himself, "Man, this is really going to be boring." What aspect of poor listening identified in your textbook is Ted exhibiting in this example?

* b. jumping to conclusions

57. Matt's political science professor announces that next week there will be a guest lecture by peace activist Rachel Phelps entitled "The History of War, the Prospects for Peace." Matt decides to skip class that day, saying to himself, "What can a peace activist possibly tell me about war?" What aspect of poor listening identified in your textbook is Matt exhibiting in this example?

* b. jumping to conclusions

60. Although most people speak at a rate of 120 to 150 words a minute, the brain can process words at a rate of

* c. 400 to 800 words a minute.

45. Leon is listening to his chemistry instructor review the steps for this week's lab assignment. Because Leon has to understand and follow these directions carefully, your textbook would say he is engaged in listening.

* c. comprehensive

47. Kristen is listening to a political candidate's speech for purposes of deciding whether to accept or reject the speaker's message. According to your textbook, Kristen is engaged in listening.

* c. critical

36. Sarah is listening to her roommate to provide emotional support in a time of distress. According to your textbook, Sarah is engaged in listening.

* c. empathic

37. Nuzhat is listening to provide emotional support to her friend Sousan, who is talking about the health of her aging parents. According to your textbook, Nuzhat is engaged in listening.

* c. empathic

35. When business managers are asked to list the communication skills most crucial to their job, they usually rank number one.

* c. listening

59. What does your textbook say is the first step to improving your listening skills?

* c. take listening seriously

34. Even when we are listening carefully, we usually grasp only about percent of what we hear.

* d. 50

68. Which of the following is recommended by your textbook as a way to improve your listening?

* d. Suspend judgment until you hear all the speaker has to say.

50. A new class registration system has been established on campus. Tonight, a representative from the Registrar's office will speak about how to use the new system. You will be listening to the speaker in hopes of understanding the steps involved in registering for classes next semester. As explained in your textbook, you will be engaged in listening.

* d. comprehensive

52. Brad Falk is listening to a speaker explain how a new computer program works so Brad can use it in his business. According to your textbook, Brad is engaged in

* d. comprehensive

46. Brian's fraternity is deciding whether to become alcohol free. On the evening of the vote, speakers present arguments on both sides of the issue. Because Brian has to decide whether to accept or reject the proposed policy, he is engaged in________listening

* d. critical

48. Devon Williams, president of the Minority Student Organization, is listening to the Dean of Students present her plan for a new multicultural center so he can decide whether or not to support the plan. According to your textbook, Devon is engaged in listening.

* d. critical

55. Margaret is passionately committed to animal rights. At an evening lecture required for her biology class, she learned that the title of the speaker's talk was "The Importance of Animal Experimentation to Medical Advances." Offended and sure that the speaker had nothing ethical or interesting to say, Margaret paid no attention at all during the lecture. According to your textbook, the primary cause of Margaret's poor listening was

* d. jumping to conclusions.

33. People spend more time than in any other communication activity.

* d. listening

69. Andrew went to hear a speech by a community leader he very much admired. He took a notebook and pen and, during the speech, wrote down everything he could from the speech. When he got home later, he reviewed his notes and could barely make sense out of them. What went wrong?

* e. Andrew should have made a key-word outline of the speech instead of trying to write down everything.

64. Your textbook recommends as the most effective method of note taking for listening to a speech.

* e. creating a key-word outline

63. According to your textbook, one way to focus your listening is to

* e. listen for the speaker's main points.

66. Alena is listening to a speaker's evidence during a speech on genetically modified foods. According to your textbook, Alena should be asking:

a. Is the evidence from objective sources? b. Is the evidence consistent with the speaker's delivery? c. Is the evidence relevant to the speaker's claims? d. all of the above. * e. a and c only

65. Mark is listening to a speaker's evidence during a persuasive speech on nuclear power. According to your textbook, Mark should be asking:

a. Is the evidence sufficient to support the speaker's claims? b. Is the evidence taken from objective sources? c. Is the evidence relevant to the speaker's claims? d. a and c only. * e. all of the above.

61. According to your textbook, skilled listeners do not try to absorb a speaker's every word. Rather, they focus on three major aspects of a speech. Those aspects include

a. main points. b. evidence. c. technique. * d. all of the above.

62. When listening for a speaker's evidence, you should keep an ear out for its

a. sufficiency. b. accuracy. c. objectivity. d. relevance. * e. all of the above.

54. Which of the following is included among the four major causes of poor listening discussed in your textbook?

a. trying to remember everything the speaker says b. jumping to conclusions about the speaker's ideas c. taking written notes while the speech is in progress d. all of the above * e. a and b only