Chapter 3
Malinda is listening to a representative of a political action group who is trying to encourage him to make a donation. What type of listening is Malinda primarily doing in this case? Multiple choice question. A. Appreciative B. Critical C. Comprehensive D. Empathic
B
Most speeches contain how many main points? Multiple choice question. A. Only one B. Two to four C. Five D. Close to one dozen
B
Suspending judgment means a listener should: Multiple choice question. A. Focus on listening passively B. Listen to and assess a speaker before passing judgment C. Mentally argue with the speaker to avoid being unfairly persuaded D. Agree with everything a speaker says
B
The concept of active listening is demonstrated by: Multiple choice question. A. KeShawn, who frequently changes position and seating location while listening to a speech B. Shawna, who waits until the speaker is finished to pass judgment C. Amelia, who multitasks by doing her homework and studying while she listens to a speech D. Lars, who interrupts the speaker to ask questions
B
The key-word outline method of note taking: Multiple choice question. A. Is not what skilled listeners use B. Focuses on main points and supporting evidence C. Is a great way to write down everything that the speaker says D. Requires a laptop rather than pen and paper
B
The best way to improve your listening ability is to: Multiple choice question. A. Block out sounds and read the speaker's lips B. Replace passive verbs used by the speaker with action verbs C. Take listening seriously D. Keep listening lighthearted
C
The most useful way to take notes for most students is: Multiple choice question. A. Writing every word the speaker says B. The chronological timeline C. The key-word outline D. Writing every third word
C
Whenever Peter listens to a speaker, he attempts to understand the speaker's point of view and makes an effort to not become distracted. This is an example of: Multiple choice question. A. Jumping to conclusions B. Listening too hard C. Active listening D. Passive listening
C
Listening
Paying close attention to, and making sense of, what we hear.
As Professor Yarberry speaks about mitosis, Garth finds himself thinking about fishing. This type of poor listening results from: Multiple choice question. A. Lack of concentration B. Jumping to conclusions C. Focusing on delivery D. Listening too hard
A
Detecting a speaker's main points: Multiple choice question. A. Is relatively easy B. Is very difficult C. Depends on reading his or her body language D. Cannot be done until the end of the speech
A
For their public speaking class, John and Mia are required to attend a speech given by a visiting lecturer on campus. The lecture topic is "Improving Your Study Habits." Since John and Mia are both seniors about to graduate, they roll their eyes and grudgingly attend the presentation. As potential listeners, John and Mia are guilty of: Multiple choice question. A. Prematurely rejecting the topic as lacking value B. Being distracted by appearance C. Being distracted by vocal mannerisms D. Having poor time management skills
A
Identifying and improving your weaknesses as a listener demonstrates that you: Multiple choice question. A. Are serious about listening B. Have poor listening ability C. Are highly educated D. Lack self-discipline
A
Suspending judgment means a listener should: Multiple choice question. A. Listen to and assess a speaker before passing judgment B. Focus on listening passively C. Mentally argue with the speaker to avoid being unfairly persuaded D. Agree with everything a speaker says
A
The kind of listening used to evaluate a message for purposes of accepting or rejecting it is called Blank______ listening. Multiple choice question. A. Critical B. Appreciative C. Comprehensive D. Empathic
A
Why is resisting distractions while listening difficult? Multiple choice question. A. We think much faster than a speaker can talk. B. Concentration does not improve with effort. C. Note taking does not help us follow the speaker's ideas. D. We think much slower than a speaker can talk.
A
Unfortunately, focusing on a person's unique accent or manner of speaking can cause a listener to do which three things? Multiple select question. A. Judge the speaker's message unfairly B. Lose the point of the message C. Concentrate on the message more D. Judge the speaker's intellect
A, B, D
Which three things can happen when we listen too hard? Multiple select question. A. We are treating everything the speaker says as equally important. B. We are trying to remember everything a speaker says. C. We are listening empathetically. D. We are likely to miss the speaker's main point.
A, B, D
What are the two main problems for note takers? Multiple select question. A. Not knowing how to record information B. Not knowing shorthand C. Not knowing what to listen for D. Not being a fast-enough writer
A, C
What are two recommended ways of resisting distractions while listening to a presentation? Multiple select question. A. Turn off and put away your smartphone. B. Pay attention to external sources of interference. C. Close unnecessary windows when listening to online presentations. D. Listen with your eyes closed.
A, C
Listening for technique involves which three actions? Multiple select question. A. Analyzing the introduction B. Determining the relevance of the speaker's information C. Evaluating the speaker's strengths and weaknesses D. Studying the speaker's language
A, C, D
Which three things are true of good listening skills? Multiple select question. A. They are an important factor in absorbing information quickly and accurately. B. They are not as important as before because you can now record what people say with your smartphone or just look things up on the Internet. C. They help ensure you understand what you hear and don't pass along misunderstandings to others. D. They are important in order to evaluate the messages of others effectively.
A, C, D
Key-word outline
An outline that briefly notes a speaker's main points and supporting evidence in rough outline form.
A speaker's evidence should always be: Multiple choice question. A. Subjective B. Relevant C. Controversial D. Brief
B
As Trent listens to a lecture, he begins drawing a tree. After a few minutes, he realizes he has drawn an entire landscape, but has no idea what the lecturer has said in the past ten minutes. Trent's poor listening was caused by: Multiple choice question. A. Jumping to conclusions B. Not concentrating C. Focusing on personal appearance D. Listening too hard
B
Evan is following a cooking demonstration. He carefully notes everything from the types of mixing bowls and utensils used to the brands of the ingredients that the chef is promoting. When he tries to replicate the recipe at home, he finds that he didn't record the ingredients. This is an example of: Multiple choice question. A. Appreciative listening B. Listening too hard C. Critical listening skills D. Jumping to conclusions
B
Identifying and improving your weaknesses as a listener demonstrates that you: Multiple choice question. A. Have poor listening ability B. Are serious about listening C. Lack self-discipline D. Are highly educated
B
What is true of good listening skills in the classroom? Multiple choice question. A. They lead to high rates of disciplinary action. B. They are correlated with good grades. C. They are unrelated to grades. D. They are tied to low grades.
B
Select all the aspects to listen for when focusing your listening. Multiple select question. A. Regional accent B. Evidence C. Main points D. Technique
B, C, D
Which three of the following are true about listening for technique? Multiple select question. A. Technique is the most important thing you can listen for in any speech. B. Technique allows you to identify strategies that may work for you. C. The delivery technique should not take your focus away from the message. D. Analyzing and improving technique is necessary to become an effective speaker.
B, C, D
Reggie was going to tell his employee, Maddie, that he wants her to apply for a higher-paying position. He tells her that he wants to discuss her performance, and she says, "I know I've been slacking and I am willing to work for less to make up for it." Maddie has jumped to a conclusion by: Multiple choice question. A. Focusing too much on Reggie's appearance B. Trying too hard to remember every single word Reggie said C. Putting words into Reggie's mouth D. Prematurely dismissing Reggie's suggestion
C
What are characteristics of focused, effective listeners? Multiple select question. A. They can concentrate on a speaker's appearance. B. They can be easily distracted by external interference. C. They can identify a speaker's supporting evidence. D. They can detect a speaker's main points.
C, D
Bryce listens to a speaker with whom he shares few, if any, views. As Bryce listens, he tries to imagine why the speaker feels as she does, and after the speech he evaluates how he feels about what she said. Bryce primarily demonstrated the listening skill of: Multiple choice question. A. Focusing on delivery B. Listening lightheartedly C. Resisting distractions D. Suspending judgment
D
Charley saw a commercial with a muscular, well-dressed man using technical terminology to explain why a certain type of annuity is a great investment. Charley attended one of the man's seminars, was impressed by the man's fitness and style, invested in the annuity, and lost everything. What distracted Charley and caused him to make a bad investment? Multiple choice question. A. He ignored the mannerisms and appearance of the speaker. B. He did not suspend his judgment of the speaker until the he was done talking. C. He listened to the message too hard. D. He put too much credit in the speaker's appearance.
D
Daniel watched the 95-year-old actor Kirk Douglas present the Oscar for Best Supporting Actress in 2011. Daniel became frustrated and stopped listening to the presentation because of Mr. Douglas's inability to form his words accurately. The live audience, however, appeared to understand and enjoy Mr. Douglas's remarks. How could Daniel have been a better listener? Multiple choice question. A. Daniel should have walked out of the room because listening to a struggling speaker could harm his own public speaking skills. B. Daniel should have been guided by his preconceived notions. C. Daniel should have tried to absorb the speaker's every word. D. Daniel should have focused on the message and not on the way it was delivered.
D
Juwan goes to a jiu-jitsu seminar and is shocked to see that the instructor is only five feet tall. Even though the instructor is known as a prodigy, Juwan doubts her techniques because he cannot picture someone who is so small possibly knowing anything about winning a tournament. Juwan has exhibited poor listening by: Multiple choice question. A. Putting words in the speaker's mouth B. Listening too hard C. Overanalyzing what the speaker says for hidden meanings D. Focusing on appearance rather than content
D
Mr. Steele is speaking to a group of accountants about new tax laws. He presents numerous verifiable facts dealing with tax laws. Some people realize that all his statistics come from extremely politically liberal publications that interpret all the facts in a similar way. Mr. Steele's evidence lacks: Multiple choice question. A. Sufficiency B. Accuracy C. Relevancy D. Objectivity
D
Active listening
Giving undivided attention to a speaker in a genuine effort to understand the speaker's point of view.
Appreciative listening
Listening for pleasure or enjoyment.
Critical listening
Listening to evaluate a message for purposes of accepting or rejecting it.
Empathetic listening
Listening to provide emotional support for a speaker.
Comprehensive listening
Listening to understand the message of a speaker.
Spare "brain time"
The difference between the rate at which most people talk (120 to 180 words a minute) and the rate at which the brain can process language (400 to 500 words a minute).
Hearing
The vibration of sound waves on the eardrums and the firing of electrochemical impulses in the brain.
