Chapter 3 LearnSmart Questions-HW

Select all that apply What do managers as a group bring to an organization that give them a claim on the organization? (Check all that apply.) A. Experience B. Skills C. Financial investment D. Expertise

A. Experience B. Skills D. Expertise

Select all that apply Identify the four ethical rules or principles managers can use to to help make ethical decisions? (Check all that apply.) A. Moral rights B. Practical C. Profitability D. Justice E. Utilitarian F. Low cost

A. Moral rights B. Practical D. Justice E. Utilitarian

Which of the following best depicts the relationship between top management positions and financial performance? A. Organizations that have more women in top management positions have significantly better financial performance. B. Organizations that have more women in top management positions have much poorer financial performance. C. The proportion of men or women in top management positions has no bearing on financial performance. D. Organizations that have more men in top management positions had significantly better financial performance.

A. Organizations that have more women in top management positions have significantly better financial performance.

When managers use one of the four ethical rules to guide them in decision making, what two things are they trying to balance? A. The interest of the company and the interests of the stakeholders B. The interests of the company and the need to make a profit C. Company innovation and pressure from competitors D. Company profits and production costs

A. The interest of the company and the interests of the stakeholders

What is the responsibility of an ethics officer? A. To communicate ethical standards to employees, ensure employees conform to standards and teach employees to respond to ethical dilemmas B. To provide a visible means of offering support on financial, capital or outsourcing matters C. To ensure diversity among employees due to age, gender, race, ethnicity, religion, sexual orientation, education, or experience D. To set the direction and tone of the organization's business plan and mission

A. To communicate ethical standards to employees, ensure employees conform to standards and teach employees to respond to ethical dilemmas

Select all that apply Which of the following are ethical dilemmas? (Check all that apply.) A. You must decide between helping someone else or acting in your own self interest. B. You must choose between the financial outcome or the marketing outcome. C. You must decide between seeking short-term or long-term profits. D. You must choose between two actions even though each will result in harm to someone.

A. You must decide between helping someone else or acting in your own self interest. D. You must choose between two actions even though each will result in harm to someone.

Federal assistance along with managers' sensitivity to employees of lower socio-economic backgrounds have led to _______. A. a reduction in the number of people living below the poverty line B. an increase in the number of people living below the poverty line C. an increase in inflation in a recessionary economy D. a reduction in the number of employees with suitable skills

A. a reduction in the number of people living below the poverty line

Murder, theft, slavery, rape, and driving while intoxicated are examples of behaviors that most people currently believe _______. (Check all that apply.) A. are unacceptable B. are acceptable C. are unethical D. should be legal

A. are unacceptable C. are unethical

Stockholders _______. A. buy stock of a company and become owners B. do not have a stake in an organization C. are the most critical stakeholder group D. manage diversity in an organization

A. buy stock of a company and become owners

The most critical stakeholders are the _______. A. customers B. distributors C. employees D. suppliers E. stockholders

A. customers

Today's workforce is comprised of people of different genders, ages, ethnicity and sexual orientations. Collectively, these differences among people are referred to as _______. A. diversity B. stereotypes C. discrimination D. schemas

A. diversity

Select all that apply Which of the following are behaviors that most people agree are unacceptable, unethical, and should be illegal? A. driving while intoxicated B. murder C. protesting D. sexual assault

A. driving while intoxicated B. murder D. sexual assault

Effectively managing diversity means _______. A. ensuring that diverse employees have equal opportunities B. setting standards for how many people of each ethnicity you will hire C. scheduling days off for the holidays of each ethnic group D. grouping ethnic employees in the workplace into the same department

A. ensuring that diverse employees have equal opportunities

The individual who is responsible for monitoring conformity to ethical standards and investigating ethical breaches is the _______. A. ethics officer B. organizational interventionist C. chairman of the board D. operations manager

A. ethics officer

Select all that apply Select the two forms of sexual harassment. A. hostile work environment B. consensual dating C. quid pro quo D. negative attitude

A. hostile work environment C. quid pro quo

Trust occurs when _______. A. one person has confidence in the goodwill of another person B. esteem is an important asset C. one person has good intentions with few resources D. unethical behavior goes unpunished and decreases company profits

A. one person has confidence in the goodwill of another person

A community is a stakeholder for a company because it provides the company with _______. A. physical and social infrastructures B. the stakeholders it needs C. a supply chain and a source of wages D. competitors

A. physical and social infrastructures

The standards of how the general public deals with issues surrounding poverty, fairness, and justice fall under _______ ethics. A. societal B. community C. professional D. individual

A. societal

Overall, those who contribute resources to a company and can gain or lose from the company's actions are known as the company's _______. A. stakeholders B. beneficiaries C. subsidiaries D. competitors

A. stakeholders

In order to meet employee expectations and act ethically towards them, a company should create an organizational structure _______. A. that fairly and equitably rewards employees B. with strong synergy C. where managers listen to employees D. with fair hiring practices

A. that fairly and equitably rewards employees

By _______, a company contributes to the economy of its town or region and, therefore, helps determine whether the community prospers or declines. A. the salaries, wages, and taxes it pays B. the number of competitors it has C. the type of product or service it offers D. the type of business structure it uses

A. the salaries, wages, and taxes it pays

Dante is behind at work, so Julia has offered to help him. Dante isn't sure Julia will do a good job, but he places his confidence in her, even though this puts him at risk. This illustrates the concept of _______. A. trust B. altruism C. self-interest D. ethics

A. trust

Rodney feels stuck between a rock and a hard place. He has a decision to make, but whatever outcome he chooses, his decision will harm one group of people, even though it will benefit another. Rodney is facing a(n) _______ dilemma. A. two-sided B. ethical C. legal D. unresolvable

B. ethical

Employees typically mimic a manager's treatment of members of minority groups because _______. A. they do not want to look bad in front of minority groups B. of the influence of the manager's authority and position C. of the manager's threat of punishment D. they do not want to look bad to coworkers

B. of the influence of the manager's authority and position

According to the U.S. Census Bureau, approximately _____ U.S residents belongs to a minority group. A. one of every five B. one of every three C. one of every eight D. one of every ten

B. one of every three

Within the network of relationships a company has with other companies, _______ expect fair and prompt payment from the company, and _______ expect that products from the company will be available at the agreed upon quality and price. A. distributors; employees B. suppliers; distributors C. competitors; distributors D. suppliers; employees

B. suppliers; distributors

The most frequent victims of sexual harassment are _______. A. men who work for a female boss B. women who work in a male-dominated occupation C. women who work for a female boss D. men who work in a male-dominated occupation

B. women who work in a male-dominated occupation

The Americans with Disabilities Act requires employers to _______. A. make unreasonable accommodations for disabled workers B. make disabled employees perform their jobs in the same manner as non-disabled workers C. make reasonable accommodations for disabled workers D. provide a Disability Awareness Week

C. make reasonable accommodations for disabled workers

Those who own stock in a company are known as _______. A. top management B. philanthropists C. stockholders D. creditors

C. stockholders

Within the network of relationships a company has with other companies, _______ expect fair and prompt payment from the company, and _______ expect that products from the company will be available at the agreed upon quality and price. A. distributors; employees B. suppliers; employees C. suppliers; distributors D. competitors; distributors

C. suppliers; distributors

Why are customers considered to be an essential stakeholder group? A. Customers buy stock and have a claim on the company. B. A company cannot attract good employees without a large customer base. C. A company's reputation depends on its customers. D. A company cannot stay in business without customers.

D. A company cannot stay in business without customers.

Which of the following is a type of diversity that can affect how employees are treated in the workplace? A. Type of cell phone B. Test anxiety C. Substance abuse D. Physical appearance

D. Physical appearance

Studies indicate that having employees who are physically diverse influences _______. A. synergy and profit margins B. profitability and operational efficiency C. critical incident effectiveness D. advancement rates and salaries

D. advancement rates and salaries

Having a diverse group of employees with a variety of problem solving approaches _______. A. leads to an increase in costs B. often causes confusion in decision making C. will hurt managerial decision making D. can improve managerial decision making

D. can improve managerial decision making

The fact that today's workforce is comprised of many people from different racial and ethnic backgrounds underscores the importance of _______. A. effectively managing costs B. reducing diversity C. eliminating diversity D. effectively managing diversity

D. effectively managing diversity

Managers should take the time to understand the religious beliefs of their workers because _______. A. it allows them to schedule the maximum number of holidays possible B. it helps them devise ways to convert employees to one single belief set C. it makes scheduling easier D. employees will feel respected and loyalty to the company will increase

D. employees will feel respected and loyalty to the company will increase

Barry discovered that his customer's order contains an expensive item that they don't really need. Barry knows the right thing to do would be to tell his customer and save them money, but if he leaves the item on the order, he will get a much bigger commission. Barry is caught in a(n) _______ dilemma. A. values B. religious C. legal D. ethical

D. ethical

Legal agreements between companies and their suppliers do not generally cover _______. A. delivery issues B. service agreements C. pricing D. ethical issues

D. ethical issues

The two forms of sexual harassment are quid pro quo and ______. A. stereotyping B. hostile attitude C. negative attitude D. hostile work environment

D. hostile work environment

The stakeholder group that provides their human capital—their skills, expertise, and experience—to the company and therefore has a claim on the company is the _______. A. stockholders B. suppliers C. political action committees D. managers

D. managers

The key issue for managers regarding religious diversity is _______. A. ignoring all religious holidays B. keeping religion out of the workplace C. addressing religion only when necessary D. recognizing different religions and their beliefs

D. recognizing different religions and their beliefs

Socioeconomic diversity requires that managers be sensitive and responsive to _______. A. those with disabilities B. women C. those with high incomes D. those with low incomes

D. those with low incomes

True or false: Fewer and fewer companies are recognizing the rights of LGBT employees in terms of fair and equal treatment and benefits to their partners.

False

True or false: Stakeholders supply productive resources and have a claim on a company.

True

The law that deals with age discrimination is the _______. A. Age Discrimination in Employment Act B. Equal Pay Act C. Title VII of the Civil Rights Act of 1964 D. Family and Medical Leave Act E. Americans with Disabilities Act

A. Age Discrimination in Employment Act

Which of the following statements correctly reflects the relationship between laws and ethics? A. As ethical beliefs change, laws change to reflect the ethical beliefs of a society. B. Ethical beliefs are not reflected in U.S. laws and society. C. Ethical beliefs and laws use a political process to solve moral dilemmas. D. Ethical beliefs and laws have an inverse relationship in society.

A. As ethical beliefs change, laws change to reflect the ethical beliefs of a society.

Select all that apply Which of the following are true statements regarding sexual harassment? (Check all that apply.) A. Both men and women can be victims of sexual harassment. B. Sexual harassers are always members of the opposite sex. C. Sexual harassment is not a significant issue in the workplace. D. Sexual harassment damages the reputation of the organization in which it occurs.

A. Both men and women can be victims of sexual harassment. D. Sexual harassment damages the reputation of the organization in which it occurs.

Select all that apply The first step in eradicating sexual harassment is to develop and clearly communicate a sexual harassment policy endorsed by top management. This policy should include which of the following? (Check all that apply.) A. Examples of unacceptable behavior B. Procedures for reporting harassment C. Employee education and training D. Names of people charged with litigating harassing incidents E. The cost involved in eradicating harassment

A. Examples of unacceptable behavior B. Procedures for reporting harassment C. Employee education and training

Which of the following is a type of diversity that can affect how employees are treated in the workplace? A. Type of cell phone B. Physical appearance C. Substance abuse D. Test anxiety

B. Physical appearance

What act prohibits discrimination against disabled individuals? A. The Family and Medical Leave Act B. The Americans with Disabilities Act C. The Title VII of the Civil Rights Act D. The Age Discrimination in Employment Act

B. The Americans with Disabilities Act

Which of the following states that workplace discrimination on the basis of sexual orientation is illegal? A. The Americans with Disabilities Act B. The Equal Employment Opportunity Commission C. The Equal Gender Act D. The Family Medical Leave Act

B. The Equal Employment Opportunity Commission

Select all that apply Which of the following are initial steps managers can take to deal with problems of sexual harassment? (Check all that apply.) A. Immediately fire the accused harasser to protect the company's reputation. B. Use a fair complaint procedure. C. Develop and communicate a sexual harassment policy. D. Provide sexual harassment education and training to all organizational members, including managers.

B. Use a fair complaint procedure. C. Develop and communicate a sexual harassment policy. D. Provide sexual harassment education and training to all organizational members, including managers.

A diverse workforce can provide a source of competitive advantage by suggesting goods and services that will allow the company to increase its market by _______. A. focusing on a small niche of a specific type of customer B. appealing to more diverse customers C. appealing to a less diverse group of customers D. appealing to a less costly market

B. appealing to more diverse customers

According to one study, companies with one or more women on their boards of directors performed _______. A. worse in terms of return on equity and sales B. better in terms of returns on equity and sales C. the same in terms of returns on equity and sales

B. better in terms of returns on equity and sales

Diversity is _______. A. people that have a claim on an organization B. differences among people due to age, gender, race, ethnicity, religion, sexual orientation, etc. C. cultural values of acceptable behavior within societal constraints D. the monitoring of ethical practices and procedures

B. differences among people due to age, gender, race, ethnicity, religion, sexual orientation, etc.

Non-discriminatory hiring, promotion, and reward systems are a means of acting ethically toward a company's _______. A. suppliers B. employees C. stakeholders D. customers

B. employees

The Age Discrimination in Employment Act Prohibits discrimination against workers over the age of _______ and restricts mandatory _______. A. 40; hiring B. 65; retirement C. 40; retirement D. 55; hiring

C. 40; retirement

_______ ethics stem from the values and standards that influence how the general public interacts with one another on issues such as fairness, justice, poverty, and the rights of the individual. A. Business B. Professional C. Societal D. Individual

C. Societal

The makeup of the U.S. population in terms of racial and ethnic diversity _____. A. continues to fall tremendously B. has held stable C. continues to increase tremendously D. has fallen

C. continues to increase tremendously

A(n) _______ occurs when people find themselves in a situation where they have to decide whether to do the right thing even if doing so might go against their own self interest. A. emotional intelligence B. moral scruple C. ethical dilemma D. essential value

C. ethical dilemma

True or false: Laws may change, but ethics do not change.

False

True or false: Employees learn how to behave toward minority group members by observing higher status managers' behavior toward minority group members.

True