Chapter 3

Which of the following Big 5 personality traits describes a willingness to embrace new ideas and situations? a. Openness b. Conscientiousness c. Extraversion d. Agreeableness

a. Openness

4. Which of the following is not a reason why understanding personality is important to organizational behavior? a. Personality is easily influenced by intervention efforts b. Personality is linked to social behavior c. Personality affects work habits d. Personality effects how individuals interact with others

a. Personality is easily influenced by intervention efforts

Which of the following characteristics of psychological capital refers to the will to succeed and the ability to identify and pursue the path to success? a. Resiliency b. Hope c. Efficacy d. Optimism

b. Hope

. Ted works in a call center environment, and he woke up on the "wrong side of the bed" today. Which of the following is this start to the workday likely to affect? a. It will have no effect on his performance. b. It will affect his perception of customers' moods. c. He will be more productive. d. It will not affect how he interacts with customers

b. It will affect his perception of customers' moods.

5. Which of the following is not generally affected by managerial intervention? a. Job attitudes b. Personality c. Work behaviors d. Performance

b. Personality

11. According to the Myers-Briggs Type Indicator (MBTI), which of the following personality characteristics is related to being practical or "idea people"? a. Introversion/extraversion b. Sensing/intuition c. Thinking/feeling d. Judging/perceiving

b. Sensing/intuition

Which of the following are general feeling states that are not related to something that happens to a person, and are not intense enough to interrupt regular thought patterns at work? a. Emotions *b. Moods c. Personalities d. Habits

*b. Moods

Which of the following Big 5 personality traits describes a person who is outgoing, talkative, and sociable as well as enjoys social situations? a. Openness b. Neuroticism c. Extraversion d. Agreeableness

c. Extraversion

The generation of employees called ______ were born between 1965 and 1980 and are sometimes referred to as "baby busters" or "latchkey kids." A. Boomers B. Traditionalists c. Gen Xers D. Millennials

c. Gen Xers

Andrea has been reading about a relatively new concept of psychological capital. Which of the following is not a characteristic of psychological capital? a. It is unique. b. It is impactful on performance. c. It is difficult to measure. d. It is developable.

c. It is difficult to measure.

Which of the following Big 5 personality traits describes a tendency to be anxious or moody? a. Openness b. Conscientiousness c. Neuroticism d. Agreeableness

c. Neuroticism

Which of the following characteristics of psychological capital is a positive outcome outlook or attribution of events, which includes positive emotions and motivation? a. Hope b. Resiliency c. Optimism d. Efficacy

c. Optimism

Which of the following examines the potential of brain science to enhance prediction of organizational behavior? a. Emotional intelligence b. Positive psychology c. Organizational neuroscience d. Affective events theory

c. Organizational neuroscience

Which of the following is not one of the psychological capital characteristics? a. Hope b. Efficacy c. Pessimism d. Resiliency

c. Pessimism

Sean has been told he has negative affect. Which of the following is likely to be true about him? a. Lower productivity b. Higher performance c. Generally happy all the time d. Better working relationships

a. Lower productivity

Which of the following characteristics of psychological capital is coping in the face of risk or adversity, the ability to "bounce back" after a setback? a. Resiliency b. Hope c. Optimism d. Efficacy

a. Resiliency

Which of the following are brief, lasting only seconds or minutes, but intense enough to disrupt a person's thinking? a. Personalities b. Moods c. Emotions d. Habits

c. Emotions

The generation of employees called ______ were born between 1900 and 1945 and are retiring or out of the work force already. A. Traditionalists B. Millennials C. Boomers D. Gen Xers

A. Traditionalists

Victoria is a new sales manager and wants to know which Big 5 personality trait has been shown to be beneficial for sales performance? a. Extraversion b. Agreeableness c. Neuroticism d. Openness

a. Extraversion

Which of the following is not an outcome associated with emotional intelligence? a. Increased turnover b. Increased performance c. Increased organizational citizenship behavior d. Increased teamwork effectiveness

a. Increased turnover

Michaela wants to create a shared culture that all followers can embrace regardless of gender race or ethnicity, age, sexual orientation, and/or disability status. Which of the following statements should she be cognizant of? a. She should balance needs of organization and employees b. She should focus solely on the needs of the organization c. She should focus solely on her needs d. She should focus solely on the needs of her employees

a. She should balance needs of organization and employees

Which of the following is not true of positive emotions? a. They are trait-like and last a long time b. Opens peoples' minds c. Can affect emotional reactions of coworkers d. Begin to build personal and societal resources

a. They are trait-like and last a long time

Valerie's bad mood has spread to her group members. This phenomenon is known as ____________. a. emotional contagion b. emotional labor c. emotional intelligence d. affect

a. emotional contagion

10. According to the Myers-Briggs Type Indicator (MBTI), which of the following personality characteristics is related to whether individuals are outgoing or shy? a. introversion/extraversion b. sensing/intuition c. thinking/feeling d. judging/perceiving

a. introversion/extraversion

The generation of employees called ______ were born between 1946 and 1964 and have career progression as a career goal. A. Millennials b. Boomers C. Gen Xers D. Traditionalists

b. Boomers

Which of the following is not one of the three aspects of emotional intelligence? a. Self-awareness b. Cognitive ability c. Emotional regulation d. Other awareness

b. Cognitive ability

Mary wants to know which of the Big 5 personality traits has been shown to best predict job performance in general. Which characteristic should she look for? a. Openness b. Conscientiousness c. Agreeableness d. Neuroticism

b. Conscientiousness

Which of the following Big 5 personality traits describes a person who follows through and gets things done? a. Openness b. Conscientiousness c. Extraversion d. Agreeableness

b. Conscientiousness

Which of the following is not true of affective events theory? a. Integrates personality, emotions, and moods b. Deals with emotional intelligence development c. Considers impact of work environment on affect d. Considers events that trigger emotional reactions

b. Deals with emotional intelligence development

Which of the following is not a limitation of the Myers-Briggs Type Indicator (MBTI)? a. Limited research support for its reliability b. Hardly ever used in organizations c. Limited research support for its validity d. Not been validated for selection purposes

b. Hardly ever used in organizations

Sal just went through an emotional training program. Which of the following outcomes might he expect to experience? a. Higher work related stress b. Higher morale c. No change in emotional intelligence d. Incivility towards others

b. Higher morale

9. The personality test most often administered in the workplace is __________. A. big 5 b. Myers-Briggs type indicator (MBTI) C. type ABCD theory D. psychological capital

b. Myers-Briggs type indicator (MBTI)

Although research on psychological capital is relatively new, which of the following is not one of the things we know about psychological capital? a. Predicts job performance b. Tell us "what you know" c. Predicts satisfaction d. Can be increased by training interventions

b. Tell us "what you know"

Pete wants to build a legacy and wants security and fair rewards. He is likely a member of which generation? a. Boomer b. Traditionalist c. Millennial d. Gen Xer

b. Traditionalist

Which of the following personality types in the Type ABCD personality theory has been shown to be linked with heart disease? a. Type B b. Type A c. Type D d. Type C

b. Type A

Sally wants to use a personality measure to assess the potential health consequences in her work group. Which measure has the most empirical support in this regard? a. Myers-Briggs Type Indicator b. Type ABCD theory c. Big 5 d. Psychological capital

b. Type ABCD theory

With regard to diversity in the workplace, one of a leader's top goals should be to ____________. a. enforce organizational policies rigidly b. integrate individuals with organizational culture c. treat everyone exactly the same d. remember human beings are generally indifferent to belonging

b. integrate individuals with organizational culture

Psychological capital is an emerging area of study that shows personal characteristics are ______________. a. trait-like b. open to change c. unchanging d. within the negative psychology movement

b. open to change

3. Personality is __________. a. constantly changing b. relatively stable c. unable to change at all d. unimportant to organizational behavior

b. relatively stable

Emotions are ____________. a. not intense enough to disrupt a person's thinking b. triggered by specific events c. more enduring than moods d. long-lasting

b. triggered by specific events

Which of the following is defined as the ability to monitor one's own and others' feelings and emotions, to discriminate among them and to use this information to guide one's thinking and actions? a. Cultural intelligence b. IQ c. Emotional intelligence d. Street smarts

c. Emotional intelligence

Roger is interesting in applying concepts of organizational neuroscience, which of the following is not an ethical issue he should be aware of? a. Invasion of privacy b. Using brain density to justify promotions c. The abundance of research in this area d. Applying brain scans to the selection process

c. The abundance of research in this area

According to the Myers-Briggs Type Indicator (MBTI), which of the following personality characteristics is related to using logic or emotion? a. Introversion/extraversion b. Sensing/intuition c. Thinking/feeling d. Judging/perceiving

c. Thinking/feeling

. In the Type ABCD personality theory, which type is more relaxed and easy-going? a. Type C b. Type A c. Type B d. Type D

c. Type B

. Another term for emotions and moods is ____________. a. personality b. attitudes c. effect c. affect

c. affect

Kristi is a new manager and she wants to successfully grasp how individual differences affect organizational behavior. She should be able to understand __________. a. her own personality only. b. others' personalities only. c. both her own personality and the personalities of others. d. neither her own personality nor the personalities of others.

c. both her own personality and the personalities of others.

. One primary value of the Myers-Briggs Type Indicator (MBTI) is that it ______________. a. is highly reliable b. is valid for deciding who to hire c. enables people to discuss personality in organizations d. is easy to make value judgments

c. enables people to discuss personality in organizations

Moods are ____________. a. related to something that happens to a person b. less enduring than emotions c. general feeling states d. intense enough to interrupt thought patterns at work

c. general feeling states

John is interested in how moods affect a work group. After reading relevant research John learns that ____________. a. moods have no effect on groups b. group mood has no effect on individuals c. if a group mood is positive, teammates typically experience positive mood states d. negative moods have little if no effect on group members

c. if a group mood is positive, teammates typically experience positive mood states

Brennan wants to build parallel careers and believes work is not everything. He is likely a member of which generation? a. Boomer b. Traditionalist c. Millennial d. Gen Xer

c. millennial

8. Alexis is a manager who is having difficulty with a subordinate Tim's personality. Alexis should ___________. a. try to change Tim's personality b. try to change her own personality c. try to understand how different personalities operate at work d. do nothing

c. try to understand how different personalities operate at work

Which of the following Big 5 personality traits describes being a nice person in general? a. Openness b. Neuroticism c. Extraversion d. Agreeableness

d. Agreeableness

Which of the following is not one area that organizational neuroscience may help with? a. Team processes b. Role modeling c. Learning through watching others d. Econometrics

d. Econometrics

Which of the following characteristics of psychological capital is a person's belief that they have the ability to execute a specific task in a given context? a. Hope b. Optimism c. Resiliency d. Efficacy

d. Efficacy

According to the Myers-Briggs Type Indicator (MBTI), which of the following personality characteristics is related to making quick decisions or being flexible? a. Introversion/extraversion b. Sensing/intuition c. Thinking/feeling d. Judging/perceiving

d. Judging/perceiving

People in the generation of employees called ___________ were born between 1981 and 1999 and look for flexibility and choice in their careers. A. Gen Xers B. Boomers C. Traditionalists d. Millennials

d. Millennials

In the Type ABCD personality theory, which type is nice, self-sacrificing, and compliant as well as trying to appease others? a. Type B b. Type D c. Type A d. Type C

d. Type C

Julie is adept at reading emotions and moods of coworkers and customers. Julie is demonstrating high levels of ____________. a. sympathy b. organizational citizenship behaviors c. psychological capital d. emotional intelligence

d. emotional intelligence

Regularities in feeling, thought and action that are characteristic of an individual: this is the definition of __________. a. attitude b. emotion c. behavior d. personality

d. personality