Chapter 3 Mangment

Which of the following are social issues that shape people's attitudes about an organization? Multiple select question.

Family leave policies Flexible working hours Natural resource use

Which of the following are well-known types of organizational culture? (Choose every correct answer.)

Hierarchy Clan Adhocracy

What is the role of suppliers in an organization?

They provide resources needed for production.

A company might decide to develop scenarios for which of the following purposes? (Choose every correct answer.)

To list initiatives it can eliminate if necessary in an economic downturn. To have contingency plans in the case of a serious accident. To identify possible new investments in an economic upturn.

Competitors may include many types of companies. Which of the following would NOT be considered a competitor of yours? Multiple choice question.

A regional company that sells to a different customer group or industry.

Which of the following are clues to understanding a company's culture? (Choose every correct answer.)

Business practices Stories about past decisions and actions Mission statements and official goals

Managers can take several approaches to managing culture. Which of the following is one of these approaches?

Celebrate and reward members who behave in ways that exemplify the desired culture

Which general considerations help guide management's response to the environment? (Choose every correct answer.)

Companies should choose responses that offer the most benefit at the lowest cost. Organizations should choose responses that focus on pertinent elements of the environment. Organizations should attempt to change appropriate elements of the environment.

Which of the following are steps that should be taken to manage organizational culture? (Choose every correct answer.)

Craft an inspirational vision of "what can be" for the organizational culture. "Walk the talk" and show members of the culture that you are serious about long-term change. Celebrate and reward members who behave in ways that exemplify the desired culture.

Statistical characteristics of a group or population are called ______.

Demographics

Which of the following are part of the macroenvironment of an organization? (Choose every correct answer.)

Demographics The economy Technology

Which of the following is NOT one of the three general considerations that helps guide management's response to the environment?

Environmental responses are useless when elements of the environment cause the company problems.

Which of the following describes the situation in which a manager does not have enough information about the environment to understand or predict the future?

Environmental uncertainty

How does the stock market affect the behavior of individual managers? (Choose every correct answer.)

It affects their compensation. It puts pressure on them to improve their budgets or sales. It causes them to focus more on short-term results rather than long-term strategies.

Which of the following is an advantage of technology? Multiple choice question.

It provides more efficient ways to manage and communicate.

Which of the following are common forces inside a firm's boundaries? (Choose every correct answer.) Multiple select question.

Managers Corporate culture Employees

Which of the following people is an example of a final customer?

Someone who buys a lamp at Target

In terms of business competition, a substitute is a(n) ______.

alternative to a product

Conditions that prevent new companies from entering an industry are known as to entry. (Enter one word in the blank.)

barrier

Factors that make it difficult and costly for an organization to enter a particular task environment or industry are called ______.

barriers to entry

Collecting information about your company's operations and those of your competitors in order to determine gaps is called ______. Multiple choice question.

benchmarking

Identifying the best-in-class performance by a company and then comparing your processes to theirs is called .

benchmarking

The information necessary to decide how best to manage in the competitive environment is called ______.

competitive intelligence

The information necessary to decide how best to manage in the competitive environment is called ______. Multiple choice question.

competitive intelligence

When managers secure answers to questions posed during environmental scanning, they develop ______. Multiple choice question.

competitive intelligence

Organizations that produce goods and services that are similar to another organization's goods and services are known as ______. Multiple choice question.

competitors

A company's symbols, rites, and ceremonies are most relevant to determining its ______.

culture

The components of the competitive environment include rivalry among current competitors and the affect of new entrants, substitute and complementary products, suppliers, and ______.

customers

The ______ is characterized by the most general elements in the external environment, such as governments and economic conditions, that can influence strategic decisions.

macroenvironment

In order to cope with environmental uncertainty, organizations may adapt by ______ decision making and empowering their lower-level employees.

decentralizing

Which one of the following is NOT a component of the competitive environment? Multiple choice question.

demographic groups

The process of sharing power with employees, thereby enhancing their confidence in their ability to perform their jobs and their belief that they are influential contributors to the organization, is called ______.

empowerment

A consumer who buys a good or service from a retailer is a(n) ______ consumer.

final

Guessing future changes in some variable(s) is called . (Enter one word in the blank.)

forecasting

A scenario is a narrative that describes a particular set of ______ conditions. Multiple choice question.

future

Regulators are specific ______ organizations that have the power to investigate company practices to ensure compliance with the law.

government

When a company acts on its own to change some aspect of its current environment, it is using strategies. (Enter one word in the blank.)

independent

All the relevant forces inside a firm's boundaries, such as its managers, employees, and organizational culture, are part of its ______ environment. Multiple choice question.

internal

The ______ is characterized by the most general elements in the external environment, such as governments and economic conditions, that can influence strategic decisions. Multiple choice question.

macroenviroment

Solan Inc. is externally oriented and focused on control. Its primary objectives are productivity, planning, and efficiency. Organizational members are motivated by the belief that performance that leads to the desired organizational objectives will be rewarded. These characteristics show that Solan Inc. has a(n) ______ organizational culture.

market

Differences in the way company employees interact with each other and with customers and the behavior that is expected by their managers are examples of ______. Multiple choice question.

organizational culture

The set of important assumptions about the organization and its goals and practices that members of the company share is called ______.

organizational culture

Resources generally provided by suppliers include information, raw materials, financial capital, and ______.

people

The specific government organizations in a firm's more immediate task environment are known as _____

regulators

The specific government organizations in a firm's more immediate task environment are known as ______. Multiple choice question.

regulators

When companies introduce family-supportive policies, including family leave, flexible working hours, and child care assistance, they are responding to ______. Multiple choice question.

social values

Changing an organization's environment is a form of maneuvering. (Enter one word in the blank.)

strategic

Making a conscious effort to change the boundaries of a business's competitive environment is called ______.

strategic maneuvering

Making a conscious effort to change the boundaries of a business's competitive environment is called ______. Multiple choice question.

strategic maneuvering

As ______ evolves, new industries, markets, and competitive niches develop. Multiple choice question.

technology

An important economic influence is ______.

the stock market

When managers do not have enough information about the environment to understand or predict the future, it is called environmental . (Enter one word in the blank.)

uncertainty