Chapter 4

True or false: According to research, there is a strong correlation between job satisfaction and continuance commitment.

False

True or false: Moods are extreme in intensity.

False

______ satisfaction is positively correlated with life satisfaction.

Job

An instrument designed to measure five dimensions of job satisfaction, including supervisor satisfaction, pay satisfaction, promotion satisfaction, coworker satisfaction, and satisfaction with the work itself, is known as the

Job Descriptive Index (JDI).

______ has two basic elements: what you think about your job and how you feel about your job.

Job Satisfaction

Dawn's boss gave her a complicated report to finish by the end of the day. As a result, Dawn became angry and dissatisfied with her job and her boss in particular. This is an example of the ______ theory.

affective events

The ______ theory states that workplace occurrences that can generate reactions can go on to influence work attitudes and behaviors.

affective events

What Jessica values most about her job at the humane shelter is that she believes she makes a difference every single day in the lives of homeless animals in the community. This best describes which category of work values?

altruism

Research suggests that job satisfaction is strongly correlated with affective commitment. This means that employees who are satisfied with their job

are more likely to want to stay with the organization.

A high level of ______ directly contributes to the psychological state known as responsibility for outcomes, according to the job characteristics theory.

autonomy

Tameka has just learned that a prospective customer she's been working on for months has placed a large order with her company. She thrusts her fist into the air jubilantly and yells, "Yes!" Tameka is experiencing a(n)

emotion.

According to affective events theory, affective events can trigger ______, which can influence fluctuations in satisfaction levels and also trigger spontaneous behaviors.

emotions

Jaycee is an interior designer who designs spaces for small-business clients. He loves being able to "see" his ideas and concepts come to life as a functional and well-designed workplace. This would best describe which job characteristic?

identity

According to the job characteristics theory, a tailor who measures a client for a custom-made suit, selects the fabric, cuts and sews the suit, and alters it to precisely fit the client would have high

identity.

Which theory identifies certain job characteristics that produce high levels of the three psychological states that make work more satisfying?

job characteristics theory

A pleasurable emotional state that results from appraising your job or job experiences is referred to as _____.

job satisfaction

The extent to which employees are aware of the outcome of their work is called

knowledge of results.

The degree to which employees feel a sense of happiness with their lives is referred to as

life satisfaction.

One of the factors in Irina's job as a web designer that gives her the most satisfaction is putting together images, words, animation, and sound and immediately seeing her work take shape and come to life. This would best describe which critical psychological state?

meaningfulness of work

States of feeling that are relatively mild, last for a while, and are not explicitly directed at or caused by someone or something are referred to as

moods.

Which of the following workplace satisfaction facets are measured by the Job Descriptive Index?

pay satisfaction coworker satisfaction promotion satisfaction

Which psychological state reflects the degree to which employees feel they are key drivers of the quality of the unit's work?

responsibility for outcomes

Asked to describe what was most meaningful about his job at the Red Cross, phlebotomist Kenji answered, "I make a difference every day to people's lives within our community." This is an example of which element of the job characteristics theory?

significance

Which core job characteristic refers to the degree to which the job affects or impacts the organization and/or society?

significance

Research suggests that job satisfaction has a(n) ______ effect on organizational commitment.

strong positive

Which of the following is the best definition of values?

those things that people consciously or subconsciously want or seek to attain

The ______ theory argues that job satisfaction depends on whether you feel that your job supplies the things that you value.

value-percept

Siddhara earns $70,000 a year, which is the amount she wishes to earn. Her title is assistant manager, but she would like to be supervising manager. Her boss offers her a raise but no change in job title, which disappoints Siddhara and leaves her feeling somewhat dissatisfied with her job. This is an example of

value-percept theory.

What Jumpa loves the most about her job is that every day seems to bring new challenges, and she can use diverse skills and talents to complete her tasks. According to the job characteristics theory, what Jumpa loves most about her job is its

variety

According to the job characteristics theory, the degree to which a job requires an employee to complete a number of different activities involving several different skills and talents is known as

variety.