Chapter 4 Communicating for success

—————- if you are tired or upset your interactions with clients maybe affected. An important part of succeeding in a service profession is to take care of yourself and your own personal conflicts first,so that you can take the best possible care of your clients

Take your own temperature

———————. Their is an old saying that we were given two ears and one mouth for a reason.

Talk less, listen more.

Seek help from someone you —————— when you're at odds with a coworker

respect

————-. Each client is different. Some are clear about what they want, some are demanding, while others may be hesitant.

Be attentive

—————— when you do you trust your judgement uphold your values, and stick to what you believe is right.

Believe in yourself

Once services are finished and the client has let you know that she is satisfied take a few mins to record the results on her ———————.

Client record form

Also allow time in your schedule to do a 5-15min ———————-.

Client consultation

————— people,even if they are challenging or unpleasant

Compliment

The ———- keeps communication on target

Consultation

Always approach a new client with a smile on your face. If your having a difficult day —————————.

Keep it to yourself

————————— is the act of successfully sharing information between two people (or groups of people) so that the information is successfully understood

Effective communication

As the time for —————— draws near , try filling out the form yourself. In your own words, perform self evaluation.

Evaluation

Communicate from your —————, problem solve from your —————-

Heart, head

Be ———- and ————.

Honest, sensitive

If possible to change what she dislikes do so —————-

Immediately

Human Relations; when people feel ———-, they can become worried,anxious, and overwhelmed.

Insecure

Preparing for client consultation: -have a variety of pictures showing different—————-,————- and —————. -have a portfolio of —————- on hand. - when you show photos explain why you performed then various services the way you did

Nail shapes, lengths, and designs Your work

The ability to understand people is the key to ——————— effectively in many professions

Operating

Always remember that your ultimate goal should be to make the client happy enough to ——————————— to the salon in the future.

Pay for their service and return

Be a ——————

Problem solver

Listening to clients and then repeating in your own words what you think they are telling you is critical to having a clear understanding of what both of you are really saying. This is known as ————————.

Reflective listening

————— there may come a time when you are called on to choose sides. Do what ever you can to avoid this in a dispute.

Remain neutral

————————— different types of personalities working over long and intense hrs are likely to bread some degree of dissension

Remain objective

————— instead of reacting

Respond

With out clients that have the same taste, style and age group along with older clients you will not be able to build a ———————.

Solid client base

———————————- regardless of weather or not you like someone, your colleagues are professionals who who deserve your respect.

Treat everyone with respect

————- never hesitate to suggest additional services to make new looks complete or better in some way.

Up sell service

Your manager has a ————— interest in your success.

Vested

If your client tells you bout a personal problem simply listen and tell her you are sorry then ask "——————————————-".

What can we do to make your visit better?

You can communicate through ————,————-,————-,—————-, or —————————.(portfolio of your work)

Words, voice inflections, facial expressions, body language or visual tools.