Chapter 4 ORGB

How to achieve consistency?

- alter attitudes - change behavior - develop rationalization

ABC Model

Affective, Behavioral, and Cognition

Organization Commitments (3)

Affective, Continuance, and Normative

Five Attributes of Attitude Behavior Correspondence:

Attitude Relevance, Attitude Specificity, Personality (Self-Monitoring), Existence to Social Pressure, and Timing of Attitude Assessment.

Emotion Contagion

a dynamic process through which the emotions of one person are transferred to another, either consciously or unconsciously through nonverbal channels. Example: voice tone.

Job Satisfaction

a pleasurable or positive emotional state resulting from the appraisal of ones job or job experience.

Attitude

a psychological tendency expressed by evaluating something with a degree of favor or disfavor.

Cognitive Dissonance

a state of tension that is produced when an individual experiences conflict between attitude and behavior.

Attitude Relevance

attitudes that address an issue in which we have some self-interest.

Continuance Commitment

cannot afford to leave.

Employee Engagement

degree of involvement with satisfaction and enthusiasm for the job.

Affective Commitment

desire to remain.

Affective

emotions, feelings. "I don't like my boss" , "I love my job"

Perceived Organizational Support (POS)

employees believe the organization cares about their well-being.

Values

enduring beliefs that a specific mode of conduct or end state of existence is personally or socially preferable to an opposite or converse mode of conduct or end state of existence.

Emotions

mental states that include feelings, physiological change, and the inclination to act.

Existence to Social Pressure

new employees are exposed to the attitudes of their work group. new guy might hold a negative attitude toward women in management because its not in his culture, but he sees that his work group members respond positively to their female supervisor.

Behavioral

observed behavior about intentions. "I want to transfer to another department" ; "Im going to get to work early with a smile on my face" Measured by observing behavior or by asking a person about behavior or intentions. Our attitude towards women in management.

Personality (Self-Monitoring)

one personality disposition that affects consistency between attitude and behavior is self-monitoring. low-self monitoring- rely on internal states, display greater correspondence. high-self monitoring- responsive to situational cues behave according to signals from others and from environment.

Normative Commitment

perceived obligation to remain, "feel they should."

Job Involvement

psychological identification with the job where perceived performance is important to self-worth.

Attitude Specificity

the more specific the attitude, the stronger is its link to behavior.

Timing of Attitude Assessment

the shorter the time is between the attitude measurement and the observed behavior, the stronger the relationship.

Organization Commitment

the strengths of an individuals identification with an organization.

Instrumental

values that represent the acceptable behaviors to be used in achieving some end state. Examples: honest, politeness, and courage.

Terminal

values that represent the goals to be achieved, or the end state of existence. Examples: comfortable life, world at peace, and freedom.

Cognitive

"I believe my boss plays favorites at work" ; "My job is interesting"(thought), reflects a persons perceptions and beliefs.

Outcomes of Job Satisfaction/ Dissatisfaction

+ Job Performance + Organizational Citizenship Behavior + Customer Satisfaction + Deviant Workplace Behavior - Absenteeism - Turnover

Importance of Values

- "Right" and "Wrong" - Perceptions of the world around us - Understanding of attitudes - Imply that some behavior or outcomes are preferred over others.

Individual Work Values

- Achievement (career advancement) - Concern for Others (compassionate behavior) - Honesty (provision of accurate information) - Fairness (impartiality)