Chapter 5

What is more important for minority member of organizations than for majority members?

mentoring

what is the process called when a more experienced member of the organization provides guidance to a less experienced member in a the workplace?

mentoring

According to the text, Title VII of the Civil Rights Act of 1964 prohibits discrimination on the basis of what?

national origin, religion, color, sex, race

Which of the following sayings best describes the similar-to-me effect?

"Birds of a feather flock together"

What is the systematic tendency to use information about others in ways that result in inaccurate perceptions?

Bias

What is the similar-to-me effect?

It is the tendency to perceive others who are like ourselves more positively than we perceive people who are different.

What is the principle of distributive justice?

Require individuals should receive outcomes such as pay and promo. in relation to the effort and skill they applied to the job.

What is procedural justice?

Requires that managers should ensure that organizational processes, such as those involved in hiring, promotion, and pay decisions, are fair.

a white manager who focuses more on the only Asian employee on the team is acting from what effect?

Salience

Which type of bias is it called when middle management tends to view people in his company who have more powerful positions positively and people in lower positions less positively.

Social Status

What effect is it called when one person views other people who do not look or dress like everyone else?

The Salience effect

which federal law prohibits discrimination based on sexual orientation?

Title VII of the Civil Rights Act

Genger schemas are?

a kind of stereotype

managers who are open to other POV are more likely to:

be willing to change their minds when appropriate

Which of the following is the most likely outcome when a manager engages in overt discrimination?

costly lawsuits brought upon the company

improving what can greatly help to improve the relationships between diverse organizational member?

communication skills

which of the following are steps in managing diversity?

consider the numbers, increase the accuracy of perceptions, increase diversity skills, secure top management commitment

When members who have made substantially higher contributions to an organization and receive more favorable outcome, what has occurred?

distributive justice

What are the two moral principles that guide managers in their efforts are?

distributive justice and procedural justice

what does not provide economic incentive for managers to focus on the effective management of diversity?

effective diversity management limits the amount thus reducing the possibility of expensive lawsuits

managers face many interpretation and fairness challenges when complying with the ADA including:

having employees seeking unnecessary accomodations for disabilities the don't have, having people with real disabilities hesitant to reveal their disability.

effective mentoring does not involve:

helping to cover up mistakes

procedural justice exists when managers:

ignore irrelevant personal characteristics such as age or ethnicity, take into account any environmental obstacles, and carefully appraise an employee's performance

Managers should try to give individuals in lower economic levels, opportunity to:

make meaningful contributions to their organizations, advance and learn

An abstract knowledge structure that is stored in memory and makes possible the interpretation and organization of information about a person, event or situation is called a(n)

schema

Which of the following are steps in managing diversity effectively?

secure top management commitment, increase the accuracy of perceptions, increase diversity skills, consider the numbers

What effect is the tendency to perceive others who are similar to ourselves more positively than we perceive people who are different?

similar-to-me

What effect is the tendency to perceive individuals with high social status more positively than we perceive those with low social status?

social status

what is usually based on a visible characteristic such as a person's age, gender, or race?

stereotypes