Chapter 5 : Managing Diversity
Identify the examples of prejudice.
- A supervisor assumes that a female job applicant will be unable to do the night shift. - A team leader assumes that an elderly worker is not as physically strong as a younger one.
An example of the efforts undertaken by business organizations in the United States to manage diversity is _____.
- Telecommuting - bilingual employee manuals
Identify the dimensions of primary diversity.
- gender - physical abilities
Title VII of the Civil Rights Act
- has a tendency to pass over African American applicants in favor of white applicants - insists that all employees must be Christians - has never agreed to the promotion of a woman into an executive position -
Eva, a supervisor at a book store, believes that her employee, Sharon, is incapable of traveling to book exhibits to procure rare books for the store. Instead, Eva sends Andrea, a graduate student, even though she is much younger and lacks the necessary experience. However, Sharon has worked in the publishing industry for 30 years and is knowledgeable when it comes to books. In the context of discrimination at the workplace, Eva is guilty of _____.
Ageism
Which of the following job requirements exemplifies a bona fide occupational qualification (BFOQ).
Airline pilots having to be below the age of 65
An objective characteristic required for an individual to perform a job properly is known as a(n) _____ ______ occupational qualification (BFOQ).
Bona fide
The term _____ _____ refers to the beliefs and norms that govern organizational behavior in a firm.
Corporate culture
_____ is a dimension of primary diversity.
Ethnicity
Which of the following is the most studied generation to date?
Millennials
Evelyn, a supervisor at a salon, believes that young mothers tend to take leave often and refrains from hiring them. In this scenario, Evelyn is displaying _____.
Prejudice
Gabriel, a manager at a fast food joint, believes that school dropouts are irresponsible and unreliable and refuses to hire them. In this scenario, Gabriel is displaying _____.
Prejudice
Identify an advantage of diversity for a business organization.
Reduce employee turnover
The components of _____ are the things that are not as often considered in society but are integral to an individual's make up.
Secondary diversity
Christopher applies for a job as a weather reporter at a local news channel. He is turned down as the channel head feels that a woman would be more suited for the job than a man. In this scenario, Christopher has been subjected to _____.
Sexism
Discrimination against gays or lesbians is a form of _____.
Sexism
Natalie, a young mother, works as a senior sales executive in a logistics firm. Her supervisor decided that she did not deserve to be promoted as she would not be able to work long hours. Instead, he offered the promotion to Jacob, another sales executive in the firm. In this scenario, Natalie is subjected to _____.
Sexism
Unwanted sexual attentions, including language, behavior, or the display of images is defined as _____ _____.
Sexual harassment
Identify a pitfall of lack of diversity training in business organizations.
Staffing the organization with workers from the same age bracket
_____ are generalized, fixed images of others.
Stereotypes
Donald, a banker in an investment firm, has long hair. His boss thinks that all men who have long hair are not serious about their work. In this scenario, Donald's boss is guilty of _____.
Stereotyping
Which of the following acts mandates the elimination of discrimination against individuals with disabilities?
The Americans with Disabilities Act
Identify a gender-neutral sentence.
The coordinator was very helpful.
The concept of _____ refers to a certain level of responsibility to which many qualified applicants find themselves rising, and then no higher, despite their ability and willingness to contribute further to the goals of a firm.
The glass ceiling
Which of the following is true of a qualified individual with a disability?
The person can perform the important functions of a job without reasonable accommodation.
Identify a true statement about older workers.
They are more afraid of discrimination than of change.
Identify a true statement about stereotypes.
They are often unintended.
Which of the following is true of older workers?
They cost more than younger workers
One of the problems with diversity training is the reinforcement of group stereotypes.
True
The Equal Employment Opportunity Commission has the power to use the conciliation to eliminate discrimination when found.
True
True or false: Person with a disability who can perform the essential functions of a particular job with or without reasonable accommodation is known as a qualified individual with a disability.
True
Sexism is the discrimination based on _____.
gender stereotypes
Hiring of only those people who appear to fit into an organization's culture can lead to _____.
staffing the organization with workers from similar backgrounds
When dealing with a diverse workforce, supervisors should avoid _____.
using stereotypes about a culture to classify its members unfairly
A qualified individual with a disability is defined as someone with a disability _____.
who, with or without reasonable accommodation, can perform the essential functions of an employment position that such individual holds or desires
Identify a recent diversity trend in the United States.
- An increase in the rate at which mothers of young children are entering the workforce - There has been an increase in the percentage of immigrant workers in the labor force.
How can the Equal Employment Opportunity Commission (EEOC) help employees?
- By using conciliation to eliminate discrimination when found - By investigating discrimination complaints - By filing discrimination charges on behalf of an individual if needed
Americans with Disabilities Act
- refused to hire a vision impaired applicant who was otherwise qualified - cancelled an offer of employment after applicant mentioned she was HIV positive - did not agree to remodel the bathrooms in the office to accommodate wheelchairs because of the cost
Age Discrimination in Employment Act
- routinely fires anyone when they reach 60 - only promotes those under 40 claiming that older workers are just not competitive enough -assigns workers over 50 to low profile customers -
Arrange these laws in chronological order
1. Title VII of civil rights act 2. Age discrimination in employment act 3. Americans with disabilities act
Sam and Matt apply for a job at a procurement company. Though Sam has 18 years of experience on the job and is better qualified than Matt, Sam is rejected, and Matt, a young graduate, is offered the job. In this scenarion, Sam has been subjected to _____.
Ageism
The _____ is an act that protects employees in an organization against discrimination.
Americans with Disabilities Act of 1990
Match the major legislations that regulate the areas of workplace diversity (in the left column) with their results (in the right column).
Americans with Disabilities Act of 1990 - This act bars discrimination against disabled employees in the private sector. It also encourages employers to provide reasonable accommodations to disabled employees. Vietnam Era Veterans' Readjustment Assistance Act of 1974 - This act mandates affirmative action to employ veterans of the Vietnam War era. Age Discrimination in Employment Act of 1967 - This act bars employers from discriminating against individuals who are 40 years old and older because of age. Civil Rights Act of 1991 - This act places the burden of proof on the employer and allows for compensatory and punitive damages in discrimination cases.
According to the _____, employers are not allowed to deny an employment opportunity to a disabled job applicant who is an otherwise qualified individual.
Americans with disabilities act
Identify an example of a gender-neutral word that should be used in official communication.
Chairperson
Identify a true statement about communication media.
Choices of communication media differ notably among age groups.
A physical or mental impairment that substantially limits a major life activity is known as a(n) _____
Disability
Jordan, an employee at a clothing store, is fired on account of her religious beliefs. Her employer refuses to pay her for the days she has worked. In this scenario, her employer is guilty of _____.
Discrimination
______ which is prohibited by law, refers to the unfair or inequitable treatment based on prejudice.
Discrimination
By ensuring that there is _____ within an organization, supervisors are provided with the opportunity to make the best fit between an employee and a job, thereby allowing varied view points to be aired and improving decision making.
Diversity
_____ refers to the characteristics of individuals that shape their identities and the experiences they have in society.
Diversity
According to research by the Chartered Institute of Personnel and Development (CIPD), Baby Boomers prefer to learn new information using computer programs and the Internet.
False
Generation Y workers rely on email when they want a quick response.
False
In all cases of sexual harassment, women have been the victims and men the aggressors.
False
Nonverbal communication offers many opportunities for bridging gaps between cultures.
False
Research indicates that while people may feel less comfortable working with others who are similar to themselves, they are actually less effective when working with those who are different.
False
The U.S. workforce is getting younger as older workers are opting to retire early.
False
True or false: Corporate cultures promote the notion of preconceived judgment about an individual or a group of people within a firm.
False
True or false: The dimensions of primary diversity, such as racial diversity, are factors that an individual has some control over.
False
True or false: The most blatant form of sexism is stereotyping.
False
For a business organization, an advantage of diversity is _____.
Greater innovation
In the context of an organization, a preconceived judgment about an individual or group of people is known as _____.
Prejudice
_____ includes the more commonly thought of differences between people such as the physical characteristics of an individual.
Primary diversity
_____ includes things that cannot be changed and things that an individual has no control over.
Primary diversity
Identify an example that illustrates the "glass ceiling" in an organizational context.
Rhea not getting a promotion despite her experience and competence
The statement, "All Indians are introverts," is an example of _____.
Stereotyping
_____ occurs because human beings tend to put information into categories and to prefer things that are more familiar.
Stereotyping
_____ was instituted by Title VII of the 1964 Civil Rights Act as amended in 1972.
The Equal Employment Opportunity Commission
Match the different generations that are included under generational studies (in the left column) with their descriptions (in the right column).
The millennial generation - it includes people born between 1980-1999 Generation X - it includes people born between 1965-1979 The Baby Boom generation - it includes people born between 1946-1964 The Silent generation - it includes people born between 1925-1946
Match the legislations that govern the areas of workplace diversity (in the left column) with their corresponding results (in the right column).
Title VII of 1964 Civil Rights Act, as amended - This act created the Equal Employment Opportunity Commission, which bars employers from discriminating on the basis of race, color, religion, sex, or national origin. Equal Pay Act of 1963 - This act mandates that employers offer equal wages to men and women performing similar work. Pregnancy Discrimination Act of 1978 - This act prohibits discrimination in employment against women based on gestation, childbirth, or related conditions. Vocational Rehabilitation Act of 1973 - This act applies to jobs that are connected with the federal government. It encourages affirmative action to hire qualified handicapped persons and prohibits discrimination against them.
_____ makes it illegal for an employer to discriminate on the basis of race, color, gender, religion, or national origin in making decisions regarding hiring, firing, training, discipline, compensation, benefits, classifications, or other terms or conditions of employment.
Title VII of the Civil Rights Act of 1964
The view today is that our diversity is our strength.
True
To help guard against discrimination, a supervisor should first know and acknowledge his or her own prejudices.
True
A true statement about communication media is that _____.
differences among employees affect the communication channels they select
The objective of formal diversity training programs is to increase _____.
employee awareness of multiculturalism
To enjoy the benefits of having a diverse workforce, supervisors need to ensure that _____.
employees perceive their cultural differences as a positive force within the firm
A feature of older workers is that _____.
they are not absent more than young workers