Chapter 5 Part 2
What are virtual machines sometimes called?
A guest
What is Windows XP Mode?
A program available for Windows 7 professional, Enterprise, and ultimate.
What is an incremental backup?
A security copy that contains only those files that have been altered since the last full backup.
What is a differential backup?
A type of data backup that preserves data, saving only the difference in the data since the last full backup.
OS problems are attributable to three sources, what are they?
Administrative Tools System Tools CLI Commands
What are Run line utilities used for?
Allows you to enter commands to configure settings in Windows system diagnostics and modifications.
What is a service?
Allows you to manage all the services on your computer and remote computers.
When should a technician create a restore point?
Before making any changes to the system.
What three tabs are available in the folder options utility?
Browse Folders Click items as followed Navigation Pane
Where are the windows centralized Settings located for many features that control the behavior and appearance of the computer?
Control Panel.
What is a daily backup?
Copies all selected files that have been modified the day the daily backup is performed. The backed-up files are not marked as having been backed up
What are the benefits of a preventative maintenance plan?
Decreased Downtime Improved Performance Decreased Repair Costs Improved Reliablity
What three components of a computer of a computer should be periodically updated?
Device Driver Updates OS Updates Firmware Updates
After solving the problem what is the next step in the troubleshooting process?
Disk Defragment The Disk Error-Checking tool, or CHKDSK.
What are two utilities that are useful for preventative maintenance?
Disk Defragment The Disk Error-Checking tool, or CHKDSK.
What is the final step in the troubleshooting process?
Document your findings, actions, and outcomes.
What two Windows tool can be used to schedule tasks?
GUI Based Windows Task Scheduler CLI at command.
What five maintenance tasks should be included in a plan?
Hard drive backup Hard drive defragmentation Updates to the OS and applications Updates to antivirus and other protective software Hard drive error checking
What Control Panel utilities are unique to Windows 7?
HomeGroup Action Center Windows Defender RemoteApp and Desktop Connections Troubleshooting
What is a copy backup?
It copies all selected files,but does not mark the files as archived.
What is readyboost?
It enables the OS to treat an external flash device when there is not enough RAM available.
What is the benefit of using the folder options utility to manage the directory and folder settings?
It ensures proper access to files.
What type of disk drive is Disk Defragmenter not recommend to use on?
It is not recommended to perform Windows disk defragmentation on SSDs.
If a quick procedure corrects the problem, what is the next action to take?
Jump to verifying the full system functionality.
What does the event viewer do?
Logs the history of events regarding applications, security, and the system.
What five options are available in the User Accounts Utility?
Manage your password Change your picture Change account name and Type Manage another account Change user account control
What should the technician do if denied access to command line tools?
May need to access the CLI as an administrator.
What are the two types of hypervisors?
Native Hosted
If there are problems with the installations of the applications process, what is required of the user or technician?
Repair or uninstall the app to ensure that it is functioning properly.
How does a user access Internet Options?
Start>Control Panel>Internet Options.
What are some of the utilities that the Computer Management console provides access to?
Task Scheduler Event Viewer Shared Folders Local Users and Groups Performance Device Manager Disk Management
After developing theories about what is wrong, what is the next step to solving the problem?
Test your theories to determine the cause of the problem.
Where are security settings maintained in Windows 7 and Vista?
The Action Center
What Microsoft utility is recommended for removing, changing or repairing applications?
The Program and Features Utilities.
What utility is used to view basic system information, access tools and configure advanced system settings?
The System utility in the Windows Control Panel
What is the hypervisor?
The software that creates and manages a virtual machine on a host machine.
What are two distinct parts of the performance console?
The system Monitor and Performance Logs and Alerts.
What is Windows Virtual PC?
The virtualization platform for Windows 7.
What can technicians use Remote Desktop and Remote Assistance for?
To repair and upgrade computers.
What is another name for hypervisor?
Virtual Machine Manager
How do virtual machines connect to the internet?
Virtual Network Adapters.