Chapter 5 Quiz

According to Victor Vroom, the belief that performance will result in obtaining a particular reward is known as __________. a. instrumentality b. outcome c. valence d. expectancy

a. instrumentality

Jamal just began a new job. At first, he is highly formal and addresses people as Mr. or Ms. However, his coworkers don't react warmly to this approach. Therefore, Jamal changes to a more informal style based on the consequences of his actions and discovers that people seem friendlier and more relaxed around him. In learning theory, the coworkers' actions would be known as __________. a. reinforcement b. social learning c. response d. linkage

a. reinforcement

Which of the following are "growth needs" in Maslow's hierarchy of needs? a. self-actualization and esteem b. physiological and security c. security and belonging d. esteem and security

a. self-actualization and esteem

Which dimension of task-specific self-efficacy refers to beliefs about how confident the person is that the task can be accomplished? a. strength b. generality c. magnitude d. performance

a. strength

Which of the following is NOT a condition of job performance? a. being able to do the job b. being able to provide self-direction c. having the materials and information to do the job d. wanting to do the job

b. being able to provide self-direction

Your employee, Steve, has a habit of telling jokes that are sometimes funny but too often inappropriate for the workplace. If you want Steve to stop telling these jokes, what kind of response would be your best choice? a. negative reinforcement b. extinction c. punishment d. positive reinforcement

b. extinction

According to equity theory, a person who feels equitably treated is motivated to ________. a. change the way things are b. keep things as they are c. look harder for signs of inequity d. devote less effort to work

b. keep things as they are

Herzberg's two-factor theory identifies motivating factors for business organizations. Which of the following is a hygiene factor that management could control so that employees aren't dissatisfied with their jobs? a. responsibility b. working conditions c. recognition d. advancement

b. working conditions

Which of the following is NOT one of the steps in forming equity perceptions? a. Form a perception of how a comparison-other is being treated. b. Evaluate how one is being treated by an organization. c. Satisfy physiological needs before growth needs. d. Compare one's own circumstances with those of a comparison-other.

c. Satisfy physiological needs before growth needs.

Which of the following is a characteristic of individuals who have a high need for achievement, according to the acquired needs framework? a. They are able to delegate in order to make the best use of their own time. b. They are able to work hard and then set work aside to play hard. c. They want immediate, specific feedback on their performance. d. They set overly challenging goals and like to take on high risk levels.

c. They want immediate, specific feedback on their performance.

Which of the following is an early perspective on motivation that suggested fostering a false sense of employees' inclusion in decision making would boost job performance? a. scientific management b. Frederick Taylor's approach c. human resource approach d. human relations approach

d. human relations approach

According to the cognitive view, which of the following is NOT a behavior a person would adopt in order to become a conscious, active participant in their own learning? a. make choices about behavior based on assessing alternatives b. let future choices be based on prior learning and consequences c. use past learning as a way to decide their present behavior d. look at consequences and ignore them if necessary to be happy

d. look at consequences and ignore them if necessary to be happy