Chapter 6 Interpersonal Communication

false

It is nearly impossible to tell is someone is pseudo-listening because they rarely give themselves away.

false

our increasing engagement with social media has increased our listening effectiveness

true

not surprisingly, people who engage in ambushing tend to arouse defensiveness in others.

ambushing

which type of non-listening actually involves listening very carefully to a message?

literal listening

which type of non-listening involves listening only for content and ignoring the relationship level of meaning?

selective listening

A form of non-listening is ___, which involves focusing only on particular parts of a message

false

Most people operate at peak level when they are multitasking

true

External obstacles to listening include message overload, message complexity, and noise

true

Mindfulness grows out of the decision to attend fully to another person

true

Monopolizing is detrimental to both the person who is being neglected and the person who is dominating the conversation

true

Poor listening is a leading reason that some people don't advance in their career

false

Selective listening is effective because we focus on the most important parts of a message

false

The costs of poor listening in the workplace are minimal

defensive listening

a form on non-listening that involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited is:

true

ambushing is listening carefully for the purpose of attacking a speaker

true

defensive listening involves perceiving personal attacks, criticism, or hostility in communication that is not critical or mean-spirited

adapting listening appropriately

listening skills need to be modified according to the goals, situations, and people to whom we are listening. using different listening skills when listening for information and for relationship listening is known as:

1/8

listening; or trying to listen; takes up at least ____ of most people's walking time.

false

literal listening involves focusing only on the relationship-level meaning of a message.

true

repetition, mnemonics, and regrouping are all ways to help us remember what we hear

true

the only guidelines in listening for pleasure are to be mindful and control distractions

false

when listening to support others, it is usually best to express our judgments of the situation early on in the discussion

being mindful

while listening to the lecture, Carlos begins to think about the things he needs to do after class, but stops himself and consciously focuses himself on the information being presented in the lecture and takes in as much as he can. This is an example: