chapter 6: positive discipline

what are types of corrective action policy?

verbal counseling written reprimand suspension termination

what are rules of conflict?

inform employees which standards of behaviors are expected and which behaviors are unacceptable. *included in employee handbook *are subjected to review and change

what are examples of confronting disciplinary situations?

infractions of rules regarding: time, rest periods, safety.. excessive tardiness and absenteeism defective or inadequate work performance poor attitude

what is step two in progressive discipline?

step two: oral warning Impress on employee the necessity for changing behavior Warn employee of the consequences of continuing behavior Notate warning in employee's record Issue letter of clarification to employee

what are some company rules and regulations?

tardiness and absenteeism theft fighting horse playing intoxication failure to perform work inattention to duties

what are some examples or conflicts of interest?

*accepting a gift *having a romantic relationship

what are the stages in progressive discipline?

1. Informal discussion with the employee 2. Oral warning including counseling 3. Written warning 4. Disciplinary layoff (suspension) 5. Transfer or demotion 6. Discharge

what is morale?

A composite of feelings and attitudes that individuals and groups of workers have toward their work environment.

what is a hot stove rule?

A guideline for applying discipline analogous to touching a hot stove in that it: 1. Gives advance warning (it is red-hot) 2. Has immediate consequences (it burns when touched) 3. Is consistently applied (it burns every time) 4. Is applied with impersonality (it burns all who touch it)

what is progressive discipline?

A system of disciplinary action that increases the severity of the penalty with each offense.

what is impersonality?

All employees who commit the same or a similar offense should be treated the same way.

what is positive discipline?

Condition that exists when employees generally follow he organizations rules and meet the organizations standards

what is immediacy?

Disciplinary action should be taken as promptly as possible after the offense. ex: temporary suspension

what is advance warning?

Employees must know in advance their expectations as well as rules and regulations. Employees must be informed clearly that certain acts will lead to disciplinary action and must be required to sign documents stating that they have (a) received, (b) read, and (c) understood the company handbook.

what is Positive Self-discipline?

Employees regulating their behavior out of self-interest and their normal desire to meet reasonable standards.

what is fair treatment?

Impartial and appropriate actions taken that are free of favoritism and bias

what is employment at will?

Is a legal concept that employers can dismiss employees at any time and for any reasons, except unlawful discrimination and contractual or other restrictions. Allows employees to also terminate their employment relationship at any time for any reasons.

what is no fault attendance policy?

Is a policy under which unscheduled absences and tardiness are counted as occurrences and their accumulation is used in progressive discipline.

how should supervisors act during a disciplinary process?

Maintain self-control at all times during the process. Should conduct the disciplinary process in a way that respects the disciplined employee's privacy.

what is right to appeal?

Procedures by which an employee may request higher-level management to review a supervisor's disciplinary action.

what is documentation?

Records of memoranda, documents, and meetings that relate to a disciplinary action.

what are norms?

Standards shared by most employees for how one should act and be treated in the organization

What is discipline?

State of orderliness: degree to which employees act according to expected standards of behaviors

what are three ways people react to unfair treatments?

fight flight go with the flow

what is used to discipline without punishment?

coaching and counseling **preliminary steps and a paid decision making leave

what is the conflict of interest statements?

define situations and employee behaviors that are inconsistent with an individual primary obligations to the employer

what are the purposes of fostering ethical behavior?

developing ethical codes and policies with major input from teams of employees and supervisors establish hotlines or an ethics reporting system appoint a " corporate ombudsman" protect whistle blowers

what is consistency?

does not necessarily mean treating everyone in the same manner in all situations, but it is the Appropriate disciplinary action should be taken each time an infraction occurs.

what are precautionary questions?

questions to investigate the situation investigatory interviews included

what is ethical commitment?

requires EVERYONE in the organization to show daily that behaving ethically at work is not optional

what are "just cause"

sets the standard for disciplinary actions requiring tests of fairness and elements of normal due process, investigation, sufficient evidence and a penalty commensurate with the nature of the infraction.

what are confronting disciplinary situations?

situations requiring supervisory disciplinary actions

what are ethical codes and polices?

statements of ethical standard or ethical codes **outline in broad, value oriented terms the norms and ideals that are suppose to guide everyone

what is step five in progressive discipline?

step five: transfer/demotion Is taken when an employee is experiencing difficulty with a supervisor, a job, or associating with certain employees; usually involves no loss of pay.

what is step four in progressive discipline?

step four: suspension Involve a loss of pay and usually extend from one day to several days or weeks. Typically must be approved by higher-level managers after consulting with the human resources department.

what is step one in progressive discipline?

step one: Informal discussion Determine reasons for employee conduct Reaffirm employee's responsibility for behavior Record date, place, and time of discussion

what is step six in progressive discipline?

step six: Discharge Is the most drastic form of disciplinary action taken only for the most serious offenses and as a last resort. Involves loss and waste—training a replacement and disrupting the makeup and morale of the work group Is a decision reserved for higher-level managers with approval by the human resources department.

what is step three in progressive discipline?

step three: written warning A formal document that becomes part of the employee's permanent record Have employee sign written warning or note refusal to sign

what are contingents of fair treatment?

the interactions one has with their supervisor the procedures used to arrive at the action taken outcomes