Chapter 6 study questions

Stephen has an older monitor that he uses for presentations. Recently, Stephen has noticed that a spot on the monitor that does not change when he shows his presentations. The spot does not display the colors and stays dark when the screen is white.​ What might be the problem with Stephen's video issue? a. Dead pixel b. Video card overheating c. Video drivers are out of date d. Monitor's inverter is failing

a. Dead pixel

You install a new peripheral, but it does not work. Then you remember about the drivers. Where can check to see if they were installed automatically? a. Device Manager b. Control Panel c. Peripheral Manager d. Programs and Features

a. Device manager

Jovi buys a high-end sound card for professional grade recording and playback. When he installs the card there seems to be a conflict so he disables the onboard audio using the Device Manager but that does not solve the problem. What else can Jovi do to overcome the problem? a. Disable the onboard audio using the BIOS/UEFI b. Disable the onboard DVI port on the motherboard c. Reset the input and output jacks on the sound card d. Disable the unused PCI lanes in the expansion slot

a. Disable the onboard audio using the BIOS/UEFI

under certain conditions, you may hear a whine from the power supply when you first power up the system. However, if you hear a whine coming from the video card, how can you fix it? a. Ensure the 6-pin or 8=pin power cord is connected to the card b. Upgrade the power supply to one that can deliver more power c. Replace the video card; this is an indication of impending failure d. Verify the video card is properly seated in the expansion slot

a. Ensure the 6-pin or 8-pin power cord is connected to the card

Terry is having a problem with his computer screen that connects to the onboard HDMI port. His computer does not have a video card, but he notices it supports the DisplayPort standard. He buys a monitor, connects it using the DisplayPort, but it does not work. What is the most likely cause of the problem? Select two. a. He needs to enable the DisplayPort connector via the BIOS/UEFI b. He needs to disable the HDMI port because it is causing a conflict c. The resolution of the monitor was set too high at the manufacturer d. Terry forgot to power on the monitor, so it is not receiving power e. The monitor is defective and will need to be exchanged for a new one

a. He needs to enable the DisplayPort connector via the BIOS/UEFI d. Terry forgot to power on the monitor, so it is not receiving power

You are installing a webcam in the screen bezel of your laptop. Prior to disassembling the laptop, what other devices in the screen bezel should you be aware of? (Select all that apply) a. Microphone b. Inverter c. Touchpad d. WI-FI antenna

a. Microphone d. WI-FI antenna

Damion recently did an update to his computer and added a new video card. After the update, Damion decided that he would like to play his favorite game. While he was playing the game, the system locked up. He restarted the computer and did not have any issues until he tried to play the same game, at which point, the computer locked up again. What might be the problem with Damion's computer? (Select all that apply.) a. Version of DirectX is out of date b. Windows is not compatible with the game c. Video card device drives need to be updated d. Game is not compatible with video card

a. Version of DirectX is out of date c. Video card device drives need to be updated d. Game is not compatible with video card

Patrick wants you to repair his laptop LCD screen. Patrick insists that it was not his fault, but sometime during the night, the laptop fell off his desk, and now the screen is broken. During disassembly of his laptop, you see a mini-PCIe card with a black cable and a white cable connected that appear to go into the screen bezel. What is the function of the two wires? a. Wi-Fi antenna b. Video cable c. Sound cord for the sound port d. Webcam connector

a. Wi-Fi antenna

Nick is working on a new graphic for a client and is having an issue with the color on his screen. The client wants the graphic to include a very bright red color, but Nick seems unable to find the right color on his screen. He seems to have the color perfect on the screen, but when he tries to print the graphic, the color seems to fade. He has checked the printer, and it works fine. What will help Nick see on the screen the color that he is printing? a. Adjust the resolution b. Calibrate the display color c. Adjust the refresh rate d. Update the video card drivers

b. Calibrate the display color

You install a new video adapter and update the drivers, but notice the icons have a distorted geometry. What could you do to fix the problem? a. Adjust font size b. Change resolution c. Modify refresh rate d. Enable ClearType

b. Change resolution

Fours years ago Faleka bought a custom computer with a mid-tier motherboard and a basic configuration option. During the last three months he has noticed the video quality seems to be gradually degrading. To troubleshoot, he uses a known-good replacement monitor and video cable, but the problem persists. What would be a reasonable course of action for Faleka to take? a. Remove the existing onboard video card and install a new one b. Disable the onboard video port and install a new graphics card c. A wireless router is too close to the monitor causing interference d. Four years is a long time, so the video drivers need to be updated

b. Disable the onboard video port and install a new graphics card

The video on your laptop needs to be updated. You have researched online, and according to the manufacturer, you can install a new video card in your laptop. What is the most likely slot connection you will use to install a new video card in your laptop? a. USB b. Mini PCIe c. ExpressCard slot d. CardBus slot

b. Mini PCIe

David has a laptop that is having a problem with the video system. Initially you thought the problem might be the backlight, but in your research discovered it does not have a backlight. After additional troubleshooting you determine the laptop needs a new screen. What type of screen is on David's new laptop? a. LED b. OLED c. CRT d. Plasma

b. OLED

Charanya decides it is time for an upgrade. She buys a new computer, a used 17-inch LCD monitor at a thrift shop, as well as a VGA splitter for screen duplication purposes and compatibility with the original VGA monitor. When she plugs in the monitors, the image on the LCD monitor is blurry. What are possible explanations for, and/or how could she rectify, this condition? Select two. a. The monitor was defective to begin with so she should return it right away and buy a new one b. The monitor is not set to the native or recommended resolution hampering the image quality c. Upgrading the VGA cable to a DVI, HDMI, or DisplayPort standard will improve the image quality d. A 17-inch monitor is too small to support the higher resolution capabilities of new computers

b. The monitor is not set to the native or recommended resolution hampering the image quality c. Upgrading the VGA cable to a DVI, HDMI, or DisplayPort standard will improve the image quality

Cathy is planning to purchase a new audio and video editing workstation to make computer training videos at work. In addition, she wants the ability to back up her large video files relatively quickly but not over the network to help preserve bandwidth. She does not exactly know or understand the type of devices she needs. What types of components would you recommend? (Select all that apply) a. High-end 3D video card b. Two 4TB SATA 3 Drives c. 32 GB of DDR 4 RAM d. High-end sound card e. Blu-ray burner f. eSATA storage device

b. Two 4TB SATA 3 Drives c. 32 GB of DDR 4 RAM d. High-end sound card e. Blu-ray burner f. eSATA storage device

You are asked to install a new adapter card in 30 office computers at an existing branch location. Which of the following is NOT a necessary step in the process? a. Backup important data that has not been backed up b. Verify the adapter card to be installed is ESD-resistant c. Verify the card fits into an empty expansion slot d. Verify the device drivers are available for the OS

b. Verify the adapter card to be installed is ESD-resistant

Jordan, a junior technician, ordered hardware for facial recognition capabilities on every computer at work. Before the hardware was delivered, he was removed from the project to help upgrade the operating system on every computer. After a few months, he was finally able to get back to the facial recognition project. He installs the webcam, the adapter card, and the drivers that were included in the optical media. Issues are evident so he checks the Device Manager and does not see any issues. When Jordan asks a senior technician for help, the senior technician asks him one question. What did the senior technician ask Jordan? a. Did you update the BIOS/UEFI? b. Did you turn on the expansion port? c. Did you update the drivers? d. Did you update the hardware?

c. Did you update the drivers?

Henry bought a new laptop. And even though it has a touchpad, he prefers to use a mouse. However, he notices that sometimes when he is typing, the cursor will move, causing him to mistype words or even delete sentences or entire paragraphs. What can Henry do to remedy this problem? a. He can connect a touch screen monitor b. Replace the mouse, it is defective c. Disable the touchpad d. Cover the touchpad with a sheet of paper

c. Disable the touchpad

Genesis is learning about computers. She installs a digitizer along with the corresponding software, but the tablet is not recognized by the operating system. She calls you for help and you explain the difference, or similarities, between drivers and apps as it pertains to peripherals in general. What do you tell her? a. Apps and drivers are essentially the same, but apps have bloatware that is not truly necessary b. Appls control the hardware. Drivers allows user to interface with the features of the peripheral c. Drivers control the hardware. Apps allows users to interface with the features of the peripheral d. Apps and drivers coordinate the communication between the operating system and hardware

c. Drivers control the hardware. Apps allows users to interface with the features of the peripheral

Bola is upgrading some peripherals devices connected to his computer. He buys a new webcam, gaming keyboard, and a card reader. What approach should he take when installing the peripherals? a. Windows has generic drivers so connect all devices at once and then reboot b. Install all the drivers first, connect the peripheral devices, then reboot the system c. Install one peripheral at a time, reboot, and make sure it works before proceeding d. Connect all peripheral devices first, install the drivers, and then restart the system

c. Install one peripheral at a time, reboot, and make sure it works before proceeding

Today when Dylan turned on his computer, he noticed that the monitor was very dim. He could still see the desktop icon and text. He turned the brightness all the way up, but that did not correct the issue. Dylan also checked to make sure the Power Options brightness was not turned down, causing the screen to go dim. He connected a different monitor, and the screen was fine. What caused the screen to be very dim? a. Input connector on the monitor is faulty b. Monitor's power connector c. Monitor backlighting d. Monitor has Power Save mode enabled

c. Monitor backlighting

Ulysses has a laptop with a very dim monitor. He connects an external monitor, and it works just fine. How can Ulysses fix the problem? a. Update the drivers b. Replace the LCD screen c. Replace the inverter board d. Replace the onboard video card

c. Replace the inverter board

After Sandy and a friend troubleshoot her laptop they determine the LCD screen needs to be replaced. Sandy gets tired of waiting on her friend, who knows more about computers, and decides to do it herself by watching videos online. In the process, she accidentally breaks one of the two cables that wrap around the screen and connect to the mini-PCIe card inside the laptop. What is the impact of this mishap? a. The laptop LCD screen will not have power b. The laptop webcam will not function c. The laptop will lose its Wi-Fi capabilities d. The laptop sound will no longer work

c. The laptop will lose its Wi-Fi capabilities

Sarah needs to connect to a console port on an enterprise switch. Her laptop does not have the correct port. When she mentions this to her boss, he tells her that they have several older laptops in a closet with RS-232 ports. What type of connector does the laptop have? a. a 15 pin three row D-shaped connector b. A rectangle with a blue connection in the middle c. A 6 pin round connector that is purple d. A 9 pin two row D-shaped male connector

d. A 9 pin two D-shaped male connector

You buy a DVI cable to connect a monitor a friend gave you. You notice the connector on the cable has four extra pins, but the DVI port on the computer does not have them so you cannot use the cable. What are the four extra pins used for? a. Digital audio b. Digital video c. Analog audio d. Analog video

d. Analog video

Sherri has recently been injured. She is having a problem using her left hand and would like to use a stylus to move her mouse around the screen on her laptop computer. What device can Sherri add to her system to allow a non-touch screen laptop to use a stylus to manipulate the screen? a. Inverter b. OLED c. Touch screen d. Digitizer

d. Digitizer

You just started a new job at a media production company. On the first day, Kumar drops off a new 27 inch monitor in your office and recommends you use the DisplayPort connector. Why would he make such a recommendation? a. DisplayPort natively interfaces with the VGA connector offering a great deal of flexibility b. DisplayPort uses an analog signal, so it is less susceptible to electro-magnetic interference c. DisplayPort is compatible with HDMI, DVI, and VGA so the video cable is interchangeable d. DisplayPort offers the highest data rate and is capable of delivering digital video and audio

d. DisplayPort offers the highest data rate and is capable of delivering digital video and audio

Ron is using an older computer with only one RAM module to experiment with the installation of various Windows operating systems. After the first installation he checks the Device Manager and notices a yellow triangle next to the entry labeled SM Bus Controller. What should Ron do to fix this problem? a. Reboot the computer after installing the OS b. Flash the BIOS/UEFI with the latest version c. Ensure the CPU and RAM are properly seated d. Install the chipset drivers for the motherboard

d. Install the chipset drivers for the motherboard

Joe calls you at the help desk because he is having a problem logging on to his laptop computer. After several unsuccessful attempts to enter his password, he asks you to reset the password because he must have forgotten it. You reset his password, and he types it, but again the computer rejects it. Jose assures you that he typed the correct username and password. You ask him what type of computer he is using, and he tells you a laptop. What might be the problem with Jose's computer? a. Keyboard is not working b. OS is corrupt c. Keyboard is in the wrong language d. Num Lock key is on

d. Num Lock key is on

Bayley wants to connect a new external hard drive to his Windows PC. He wants the fastest connection type available because he plans to edit video directly to and from the external hard drive. Which connection type should Bayley use to get the fastest connection possible? a. USB 3.0 b. eSATA v2 c. Lightning d. Thunderbolt 3

d. Thunderbolt 3

You work at a large department store selling computer products. Iwina walks in and wants to buy a wireless router. She explains that the media streaming device she ordered online supports a transmission speed of up to 200 Mbps. What type of router should you recommend? a. Wi-Fi 802.11b b. Wi-Fi 802.11a c. Wi-Fi 802.11g d. Wi-Fi 802.11n

d. Wi-Fi 802.11n