Chapter 7:
Norming
Achieved when team embers have developed common working method
Intrinsic Motivation
Causes people to participate in an activity for their own enjoyment
What are the 6 conflict management modes?
Confirmation mode, compromise mode, smoothing mode, forcing mode, withdrawal mode, collaborating mode
Herzberg's Motivation-Hygiene Theory
Herbert found that people were motivated by to work mainly by feelings of personal achievement, recognition advancement, growth, responsibility, etc were the proper stimuli for motivation
Performing
Occurs when emphasis shifts to reaching team goals
Thamhain and Wilson's Influence bases
Projects are more likely to fail when project managers relied to heavily on using authority, money, or penalty to influence people. When managers used work challenge and experts to influence people, projects were more likely to succeed.
Developing the Project Team and Assessing Team performance
The main goal of team development is to help people work together more effectively to improve project performance
Collaborating Mode
a conflict management mode in which decision makers incorporate different viewpoints and insights to develop consensus and commitment. Can be effective with both task and relationship are high importance.
Forcing Mode
a conflict management mode in which people exert their viewpoints even though it contracts the viewpoint of others. Used when relationship is low but task is high. Considered win-lose. Kind of like negotiating.
Confrontation mode
a conflict management mode in which project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements. Win/win approach where both task and relationship are of high importance
Withdrawal mode
a conflict management mode in which project managers retreat or withdraw from an actual or potential disagreement. This sometimes called avoidance mose and is least desirable. Both task and relationship are of low importance
Compromise mode
a conflict management mode in which project managers use a give-and-take approach to resolve conflicts, bargaining and searching for solutions that will bring some degree of satisfaction to all the parties in a distribute. Los/Lose because both parties lose something.
Smoothing Mode
a conflict management mode in which the project manager reemphasizes or avoids areas of differences and emphasizes areas of agreement. Used when relationship is high importance but take is low importance
McGregor's X and Y theory
a humans relation approach to management
Rapport
a relationship of harmony, conformity , accord or affinity. Without rapport, people count begin to communicate, or the song person might dominate the weaker one
Theory Y Management.
assumes that individuals do not inherently dislike work but consider it as natural play or rest. Most significant rewards are the satisfaction of esteem and self-actualization needs
Extrinsic motivation
causes people to do something for reward or to avoid penalty.
storming
different opinions on how team should operates. Usually causes conflict
What are the five stages of team development?
forming, storming, norming, performing, adjourning
Forming
introduction of team members
Adjourning
involves breakup of team after they have successfully reached their goals
McClellan's Acquired-Needs Theory
needs are acquired or learned over time and shaped by life experiences. The main categories of acquired needs are achievement, affiliation, and power.
Maslow's Hierarchy of needs
states that peoples behaviors are guided or motivated by a sequence of needs 5. Self-actualization 4. Esteem 3. Social 2. Safety 1. Physiological *the one below is a pre-requisite for the next level.
Mirroring
the matching of certain behaviors of the other person.
Theory X Management
workers dislike and avoid work if possible, so managers use threats and control schemes to get workers to make adequate efforts to meet objectives. Assums workers have little ambition, want to be directed and try to avoid responsibility.
