Chapter 7 Management and Leadership

Objectives

Specific short-term statements detailing how to achieve the organizations goals

external customers

Dealers, who buy products to sell to others, and ultimate customers (or end users), who buy products for their own personal use

Knowledge Management

Finding the right information, keeping the information in a readily accessible place, and making the information known to everyone in the firm.

participative leadership

a leadership style in which the leader consults employees for their suggestions and input before making decisions

1. Planning

a management function that includes anticipating trends and determining the best strategies and tactics to achieve organizational goals and objectives

Organizational chart

a visual device that shows relationship among people, and divides the organizations work, it shows who report to whom

enabling

giving workers the education and tools they need to make decisions

autocoratic scholarship

leadership style that involves making managerial decisions without consulting others

free-rein ledership

leadership style that involves managers setting objectives and employees being relatively free to do whatever it takes to accomplish those objectives

Goals

the broad long-term accomplishments an organization wishes to attain

Transparency

the presentations of a companies facts and figures in a way that is clear and apparent to all stakeholders

Strategic Planning

the process of determining the major goals of the organizations and the policies and strategies for obtaining and using resources to achieve those goals

Tactile Planning

the process of developing detailed short-termed statements about what is to be done. who is to do it, and how it is to be done

Contingency Planning

the process of preparing alternative course of action that may be used if the primary plans don't achieve the organizations objectives

Operational Planning

the process of setting work standards and schedules necessary to implement the companies tactile objectives

Problem solving

the process of solving the everyday problems that occur

Decision Making

choosing among two or more alternatives

Middle Management

the level of management that includes general managers, division managers, and branch and plant managers who are responsible for tactical planning and controlling

Conceptual Skills

Skills that involve the ability to picture the organization as a whole and the relationship among its various parts

Brainstorming

coming up with as many solutions to a problem as possible in a short period of time without no censoring of ideas

3. leading

creating a vision for the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives

Staffing

A management function that includes hiring, motivating, and retaining the best people available to accomplish the company's objectives

Top Management

Highest level of management, consisting of the president and other key company executives who develop strategic plans

PMI

Listing all the pluses for a solutions in one column, all the minuses zin another, and the implications in a third column

2. organizing

a management function that includes designing the structure of the organization and creating conditions and systems in which everyone and everything work together to achieve the organizations goals and objectives

4. controlling

a management function that involves establishing clear standards to determine whether or not an organization is progressing toward its goals and objectives, rewarding, people for doing a good job, and taking corrective action if they are not

Swot Analysis

a planning tool used to analyze an organizations Weakness, Strengths, Opportunities, Threats

Vision

an encompassing explanation of why the organization exists and where its trying to head

Mission Statement

an outline of the fundamental purposes of an organization

internal customers

individuals and units within the firm that receive services from other individuals or units

Supervisory Management

managers who are directly responsible for supervising workers and evaluating their daily performance

Human Relation and Skills

skills that involve communication and motivation: they enable managers to work through with people

Technical Skills

skills that involve the ability to perform tasks in a specific discipline or department

Management

the process used to accomplish organizational goals through planning, organizing, leading, and controlling people and other organizational resources